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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 7/23/22 I brought my 2020 ******* Ioniq into Mirak ******* for free ****** mile service.When I picked up the car, contents of the glove compartment were on the car floor. The glove compartment would not close.I saw that the cabin air filter housing cover had broken off, preventing the glove compartment from closing. The cabin air filter housing cover was broken off from the cabin air filter housing. I informed the service advisor *************************** who opened Repair Order *******. Mirak was to order and install a new cabin air filter housing. After two attempts, Mirak still has not fixed the car. They have not returned my phone calls.
Business response
11/23/2022
Our service manager **** tried to call the BBB on Monday when I received this to update you directly as well. The voice message he got stated they were closed this week. Our client was contacted within an hour or so of us receiving the alert. **** is bringing in his car in on Monday ***** for us to install the part and we will make sure he is fully satisfied prior to leaving our shop.Customer response
11/25/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Service Manager **** called me 11/21 at 4:04pm and said Monday 11/28 appointment is tentative. He said he would call and confirm the 11/28 appointment. On 11/25 I called ****'s phone line no answer. I called the service customer care number same day they said no appointment is scheduled.Business response
11/28/2022
Were you unable to make it in to your appointment today to have issue repaired?Customer response
11/30/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.Mirak replaced the damaged cabin air filter housing. Thank you BBB!
Regards,
*****************************Initial Complaint
05/24/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I brought my car in on or about 4/18/2022 for service as it continued to die on me. After the shop looked it over they told me the wrong oil filter was installed. They were the ones to change the oil and filter. After bringing this up to them I was advised that the manager would need to issue me a refund and that I could expect it in about 2 weeks. Over a month later and I still have not received my fund. I have called SEVERAL times and always get told the manager is not in. Today I went in person and was again told the manager was not in. I would like my FULL REFUND OF $133.83 THAT I WAS PROMISED!Business response
05/25/2022
While **** was indeed off yesterday, we still have managers on site every day that could have tackled tis for you so apologies it needed to drag out another day. ****** direct line is ************ and his boss ****** direct line is ************ **** them a call with your CC info and we'll get you refunded on the spot. Apologies again and hopefully we can redeem ourselves in your eyes in the future.Customer response
05/26/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The company has issued the refund.
Regards,
*******************************Initial Complaint
05/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On April 15th my car engine light went on. I called Mirak service department and was told i could not get an appointment till May1 18th. I spoke to **** on the phone who told me not to worry about the engine light unless it starts flashing, then pull over and have the car towed. Around April 21st, I had my car towed to Mirak, because it wouldn't start. I again spoke to **** who told me they cannot get to my car for 3/4 weeks. I asked for a loaner, he said no, I asked for them to pay for a rental, he said no. I bought the insurance policy that comes with the car when you buy a used vehicle. The policy is costly. Around April 23, I spoke to the service manager ****, I asked him if i could take my car out of there, and have my car fixed, asking if they would pay for it. He said car has to be fixed by a certified ******* dealer or you void the warranty. They have left me with no car, for almost two weeks now and my car hasn't even been looked at. They would not give me a rental, because they don't have mechanics in a repair shop. What I am looking for is for them to pay for my rental and have my car repaired in a reasonable amount of time.Customer response
05/13/2022
[Actually the business itself did not resolve my complaint. I called the corporate *************** they offered me a rental which i have to pay for and they will reimburse me for.
The business itself did call me and offer me a rental, but only because i have lodged complaints with the BBB, the attorney generals ****** and corporate ********************* still sits at Mirak Chevrolet, 3 weeks later not touched because they don't have people to work on cars. They use the excuse of covid and not having workers.
This is the THIRD vehicle i have bought at Mirak and my last there. I will never purchase another vehicle from them again.
Just so we are clear the business did not resolve my situation the corporate ****** of ******* resolved it and the business has done nothing to get my car fixed.
Thank you,
*****************************
Initial Complaint
02/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a ******* Tuscan for my son on January 31st 2020 paid certified check for $24,000.00 and $983.00 the car was advertised as certified here it is February 7 th no car all kinds if excuse first the muffler needed to be fix Friday part hasnt come in every day since January 2nd all kinds of excuses the car should never been listed as certified I want all my money backBusiness response
02/08/2022
While we apologize for the part delay, we would much rather wait and deliver your vehicle 100% rather than deliver it right away only to have your son experience issues on the road. I apologize that those facts were not properly communciated to you, as your saels rep was communicating with your son directly. It appears all is on target and you will be picking up your ****** at 2pm today, but if that is not the case, or you need a dditional assistance for any reason, please just let us know.Customer response
02/08/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************************
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Customer Complaints Summary
17 total complaints in the last 3 years.
5 complaints closed in the last 12 months.