ComplaintsforCentral Ave Compassionate Care

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a ************* ******* ********* Card holder and have been for the past 4 years now. I recently had to do my recertification with the ****************************************** and they sent me my new I.D.. Well it appears that this dispensary in **** doesn't mind MISLEADING their customers. I placed an order online, through the Central Ave. Compassionate Care Dispensary website and the order was approved and filled. I received the confirmation messages for the order. But when I drove all the way to **** from **********, **. and I was finally letting in I was confronted with immediate confrontation from the young lady at the check in counter. She insisted that my certification was expired or about to expire. I explained to her and even showed her the letter I had copied from the marijuana control commission website the new certification and the new expectation date. She insisted that it was wrong! Essentially saying that the state of ************* is wrong. Why she was even like that was beyond me. Because I was the person that gave this young lady the information on how to obtain her medical marijuana card as well. But she insisted that my ID was not valid when it was the state who gave me the id. I believe this person and this dispensary is misleading their customers as well as discriminating against certain customers who may not be 100% satisfied and won't be willing to give them a good ****** review for their business. I've been asked to do so and refused because I am not 100% happy and because they have had to fix orders for me in the past that one of their bud tenders messed up. I won't use the business anymore but they should at least be filed with the BBB for not providing services that are not up to par.

  Business response

  08/29/2024

  Hi There,
  This visited our location on 8/26/24. Per state regulations, we are required to verify that all patients have an active patient card and online registration with the *************************** prior to letting them into the facility. Upon reviewing this individuals patient card and registration, it was noticed that their registration was set to expire on 8/28/24. As a courtesy, our team member informed them of this fact, but was met with some confusion. Our team member explained that the patient card and online registration have separate expiration dates and must both be active in order for us to serve a patient which can be a common point of confusion for patients, which is why we like to give any patient a courtesy heads up as their expiration date approaches. The patient was then allowed into the store and was able to complete their purchase and received all paid for products. Approximately 15 minutes after the individual left they called our store phone using profanities and accusing our team member of being a liar and scamming patients. After attempting to deescalate and being met with further profanities our team member hung up the phone. 

  It appears that currently, this individuals patient registration is expired. A screenshot is attached with identifying information removed for patient privacy.

  We do not have record of previous complaints from this individual regarding incorrect orders in the past. We take great care in ensuring all patients receive their desired orders, are charged accurately, and receive appropriate change. Our policy is that if any issues are identified, we correct them as swiftly as possible for the patient. In this instance, this individual received the products they paid for so a refund is not appropriate. 

  All this being said, we recognize that the fact that patients must maintain both an active patient card and an online registration, with two different expiration dates, can be confusing, and encourage patients who suffer as a result of this to contact the *************************** at ************ as they maintain the patient registration program.

  Please let me know if I can provide any further information.

  Customer response

  08/29/2024

  
  ********** ********
  
  I am rejecting this response because:
  I contacted the ****************************************** and verified that my certification is in fact valid until 2025. The associate that I had dealt with has also in fact given me some rude attitude and grief for no reason except that she may have been having a poor day? * **** **** *** * **** ** ** ***** * *** **** ** *** ********* **** **** *** ******* ** *** **** ****** ******* *****. Maybe that was the issue! Either way they are wrong and we're wrong from the get go. My ************* ********* certification is good and had been renewed BEFORE the last visit at Compassionate Care! They still give out discounts accordingly I guess and only to folks they feel fit to receive one. Either way i personally will not use the business again and will be filing a complaint now with the ******************************************! I have attached my copy of my new certification!
  Sincerely,
  
  ***********************

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