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Complaint Details
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Initial Complaint
02/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Dicember 21/2023 I purchase a Propress Ridgi Brand with the promise that I going to get and extra tool part of a promotion. I paid $ ***** total. The promotion extra tool is around the $ 500 dollars tool that until today I never received. This is a false advertisement from ************* and Ridgi tools.
Business response
03/13/2024
Hi *****,
We sincerely apologize for any miscommunication that *** have occurred regarding the part you inquired about. Our sales representative has been in contact with you to inform you of this.
We understand there was an issue with the information provided by our vendor at the counter day event. To clarify, the part had to be ordered directly from the brand and would be delivered upon arrival.
We appreciate your understanding and apologize for any inconvenience this *** have caused. Please do not hesitate to contact us if you have any further questions.-*****************
Customer response
03/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
02/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 11/19/21 I paid $2921.91 to **************** Home, *************************************** *************) and ordered for 2 shower/tub glass enclosures for my home. (Document #********) I was told installation would be Jan 2022. On Feb 1, 2022 I called to inquire on installation. I was told to leave a message and did so with my name, tel no and document #. I received a return call from ***** on 2/5/22 and was told order had not been placed and she would look into it. She said expedited or discount were a possibility. I told her I was not happy and wanted to be kept informed. On Feb 10, 2022 I received an email asking if the attached document was the order and I responded yes. I did not hear anything and called on 2/22/22 and again was asked to leave a message. ******* returned my call and again said "it would be looked into.Customer response
03/08/2022
I have had voice mail from the business in response to my complaint that they are working on it with potential install 3/14/22.Initial Complaint
12/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My wife and I visited The **** showroom (******, **) late this summer (2021) and spent over $8,000. on a new bathroom vanity, and a shower enclosure. My wife, literally placed her hand on a shower enclosure model, on their showroom floor, and said: "I want this one". The **** employee, who I believe was a newer staff member, placed our order through the company computer system, and charged our credit card.Upwards of 8 weeks later, our shower enclosure arrived in their stock, and they called to make the installation appointment. The enclosure was delivered (boxed). The **** installer showed up on the appropriate day and went to work. He summoned my wife upon completion (I was out of the house at work, she works from home) and at that point, we discovered the wrong enclosure had been delivered. (the part remained boxed until installation day. It was opened by The **** installer)My wife called The Auburn showroom and spoke with the sales girl who took the order. She said she believed no mistake was made, but that she would speak with her supervisor and call back. A week went by, but she did finally call. She apologized and said there was nothing that could be done. My wife was adamant that a mistake had been made, and that it was completely the fault of *************. She re-iterated our show room visit details, including the fact that she had *literally placed her hand on* the two sliding door shower enclosure floor model, *that was on display*, stating that she wanted that one. After further discussion, my wife was told a regional manager would be in touch. No manager has ever called or reached out in any way, to date.Customer response
12/21/2021
I have not heard from the business in response to my complaint. I have not heard from the business regarding my direct attempts either
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