ComplaintsforStark Moving and Storage Inc.

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Stark Moving moved furniture from point A to point B on 8/15/24. When at point B, the movers brought the leather couch through the basement and unfortunately ripped one of the leather arm holders. The movers made a note on their form, which I have a copy of. I have made numerous attempts to contact **** of Stark Moving by email. He responded by saying -- select a date for repair or we will get back to you ASAP. After numerous additional attempts on my part and no further response from Stark Moving to resolve this matter, I am left with no choice but to file this complaint. I hope that Stark Moving will fulfill its commitment.

  Customer response

  09/09/2024

  Business offered me choice initially of resolving the matter by $0.60 on a dollar for the leather ******** convertible couch weight: 350 lbs or repair. I chose repair. I assumed it was a home repair. Company notified me that they will pick up couch which I refused as they had damaged it in the first place. Company said I was too late in cancellation for pick up, even though I notified them 24 hours before and telephoned them same day (Sunday). On Monday (9/9/24), company indicated that they just read email and it was too late. They said home repair (they could not find anyone), I offered to take the money and I would find someone; they said the truck was scheduled and there was no further resolution.

  This company does not share the details and options openly. They are not customer friendly. The issue for me is unresolved.

• Initial Complaint

  07/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June ***** I was schedule for a move by Stark Moving and Storage which was quoted orginally fro *****. I advised ***** that I had large and medium boxes that total 10 boxs. I was advised when they arrived I supposedly only told them it was only medium boxes and that despite me saying I need to move my bed that did not included a bed frame in my orginal quote. I was then charge an additional 495. They refused proceeding with the move until I confirmed I'd pay an extra 495. I asked to speak to ***** and they advised I could call july 1st since he doesn't work on the weekends. At the end of the move I was then charge an additional ******. I was advised that them using tape to wrap cloth around my couch and other items would be a charge. I've never been charge by movers for wrapping my couch and tv etc nor was I told beforehand this would also be an additional fee. They refuse again to proceed with the move unless i provided another ****** consent charge and was advised I could speak to ***** about it the next day. I called via my friend phone given ***** was not answering my 4 calls and ***** answered on the 1st ring. I explained my situation and he stated that he advised me this company can change prices the day of which I advised him he never told me this. He then proceeded to tell me that I said it was medium boxes only. I explain to him that I called twice explaining to him that it a mix of medium and large boxes. He pretty much said that I should be aware prices can change the day of the move. The next day July 2,24 the mover arrived and begun to try to charge me another 120! I was shocked and begun to cry because I knew I was truly being scammed. They explained to me that their business also charges 120 if the apartment is over 120 fee from the apartment loading dock. I asked to speak to the manager because I WAS NEVER TOLD THIS. Manager removed the 120 fee but im now requesting a refund for the 495 and the ***** given this wasn't apart of my orginal quote

  

  Business response

  10/28/2024

  Customer has been refunded the amount of $602.50. Receipt is attached. Customer has no issues with her move with us and the conflict is settled. 

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to formally lodge a complaint against Stark Movers concerning an incident that occurred earlier today, March 27, 2024, at approximately 9 AM. The matter pertains to significant damage caused to my property during the course of their service provision.Upon the arrival of Stark Movers at my residence, the driver negligently collided with my building, resulting in extensive damage. Despite my immediate efforts to document the incident through photographic evidence, the driver attempted to depart the scene. Only upon realizing that evidence had been captured did he engage with me, dismayingly refusing any acknowledgment of wrongdoing and offering no concession for the damage inflicted.Subsequently, I endeavored to address the issue with Stark ******************* expecting a professional and responsible response commensurate with the gravity of the situation. Regrettably, my interaction with their management office was met with dismissiveness and incredulity. The response, which included derisive remarks questioning my involvement in the legal ramifications of property damage caused by their employees, was deeply disconcerting and wholly ***************** a paying customer, I entrusted ********************** Movers with the responsibility of handling my belongings safely and with due care. The blatant disregard for property and the subsequent lack of accountability exhibited by both the driver and the management team is wholly unacceptable and has left me deeply aggrieved.I implore Stark Movers to address this matter promptly and with the seriousness it warrants. I expect full restitution for the damage caused, along with a formal apology for the distress and inconvenience endured as a result of this regrettable incident.Given the circumstances, I believe it is reasonable to request a full refund for the moving services rendered.

  

  Business response

  10/28/2024

  The situation has been settled not a long time after the move took place. Customer has no further complaints. 
  
  Please close the case. 

• Initial Complaint

  09/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Tried to contact the business numerous times for missing items and damaged items and they refuse to respond

  

  Business response

  11/24/2023

  Dear BBB agent, 

  Thank you for bringing to our attention the complaint filed by one of our customers. We appreciate the opportunity to address the concerns raised and provide you with our response.

  The customer alleged that certain items were missing from their delivery. However, we would like to clarify that we do not have possession of these items as everything was delivered in its entirely. We have thoroughly investigated the matter and have found no evidence to support the claim of missing items.

  Furthermore, customer claims that we did not respond to her calls or emails, which is not accurate. Our records indicate that we promptly respond to all communication attempts made by the customer. 

  In an effort to satisfy the customer and demonstrate our commitment to her satisfaction, we offered financial compensation based on our basic value protection coverage. She accepted this offer, and we believed the matter was resolved amicably. We genuinely value our customers and always aim to provide fair resolutions to any issues they may encounter.

  However, we were surprised to learn that she proceeded to file a complaint with BBB despite accepting the compensation. 

  Thank you for your attention to this matter. We look forward to your guidance and assistance in resolving this complaint.

   

  Best Regards,

  **********

  Operational manager

  Stark Moving team

  Customer response

  11/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, I would like to clarify that I filed this complaint after they refused to respond for two weeks. Once I filed the complaint, that is when they started replying to my emails. Which says a lot about their customer service. Additionally, the complaint was not about only missing items. It was also about a damaged dining table which they refused to acknowledge. This is very important for future customers to know. 
  
  Regards,
  
  *********************

• Initial Complaint

  07/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Moved from ******************************* to ************************************* and the movers not only damaged my dining room table which was a limited edition piece but also overcharged me for time on the job where they made several mistakes including leaving furniture hardware at the original move location. This caused delays and they didnt compensate me for the additional time it took to get the hardware.

  Customer response

  07/16/2022

  I have received a response from the business in response to my complaint. They made little to no attempt to resolve the issue. I am pursuing reimbursement for damages and excess time spent with smoke breaks and such through my cc company and homeowners insurance. They will attempt to subrogate with their insurance.

  

  Business response

  08/01/2022

  ****** Puvirajasingam is our customer who were served in the perfect way. We received a call from him after the move and he stated we broke the concrete table. As always we asked the customer to send us a pic of the damage and we will handle it. We received a pic of the concrete table where the corner of it had a small damage. We asked to provide more details about the table to make sure we can estimate the damage the correct way. In the middle of this claim investigation we received a notice from our bank that ****** Puvirajasingam filed a claim that he never used our company and the transaction (he paid by card) wasn't authorized by him. We forwarded this case to our attorney and 3rd party collection agency to make sure we receive our money. Everybody knows that the attack is the best defense. So ****** Puvirajasingam decided to file against us complaints and wrote some not true reviews. What he did - theft of service and we are in the middle of getting things right. Thank you. 

  Customer response

  08/08/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below

  - I was not serviced by this company in the most perfect way as they state. I did dispute their charges with my credit card company because as a consumer it is within my rights to protect myself when a vendor or service has not damaged your property and not provided the adequate level of service which they advertise.
  

  - Attached are two pictures one of my dining room table and which one of my bed frame which was damaged during the move. They have admitted to the issues of their service in the attached email and provided an attempted at resolution of $180 for the table.  I said was too low of amount and have asked for more than that but they have refused to work with me on this matter. 

  - In a recent phone conversation we verbally agreed that they would reimburse me for the damages to my property if I cancel the credit card hold. I have cleared the dispute with a note stating that I have a verbal agreement by the vendor to reimburse me for the damages. So far they have not done what they have verbally agreed as well as what is stated in their email. I will be pursuing other methods within my consumer protection rights to get compensated for the damaged furniture at the bare minimum.

   

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩