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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/19/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
In the past three weeks, Ive received 42 phone calls and three texts from this company trying to provide insurance quotes to someone Ive never heard of. I cant block them because every call comes from a different Ohio number. On 9/18, I received 17 calls in a nine-hour period. Ive asked to be removed from their list six times so far. No sane person would ever think this is sound business practice.
Business response
10/02/2024
The consumer's telephone number was submitted to us via online insurance information requests on September 18 and 30, 2024. We will add his telephone number and email address to our Do-Not-Contact lists.Customer response
10/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.While it appears I was erroneously added to their list twice by a consumer that must not know her own phone number, it is still a questionable business model to call someone 17 times in one day and more than 50 times in a month, especially when I did answer multiple of those calls and ask to be added to the Do Not Call list.
I genuinely hope this brings an end to this barrage of calls, and I appreciate the company responding.
Regards,
***** *****Initial Complaint
09/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am receiving daily solicitation emails from this company, trying to sell me auto insurance. The emails appear to be sent by different companies--Provide Insurance, Coverage Chaser--but they all appear to connect back to this company. I have called the company to ask to be removed from their email solicitation list. It's impossible to speak to a person. These emails come from suspicious email addresses (for example: *********************************************** I have tried to block these emails, but the email addresses are different each day. I did not sign up for these emails and do not want to receive them!Business response
09/17/2024
Dear Ms. *************** preliminary check of our systems has found no record of your email address. However, I will add your email address to our Do-Not-Contact list.
If you receive further emails, please forward them to me directly at ***************************************************.
Sincerely,
*********** *****
Customer response
09/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** ******Initial Complaint
09/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This outfit, EverQuote, judging from the torrent of complains about them, is apparently a fraudulent company that scrapes personal data from unauthorized sources in order to harass people with a flood of spam.I have begun to receive multiple texts and phone messages from them and others about auto insurance. I have never communicated or otherwise engaged with EverQuote and of course never will.They need to (i) completely remove my info from their system and (ii) cause every other entity to whom they have provided (sold) my info to do the same. And provide written assurances that they have done so.Customer response
09/21/2024
I have not heard from the business in response to my complaint.Business response
10/02/2024
The complainant's telephone number was submitted to us via online insurance information request on September 9, 2024. We will add his telephone number and email address to our Do-Not-Contact lists.Customer response
10/03/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
08/05/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Company has been harassing with calls non stop and texts when I have on several occasions asked NOT to be called and to be taken out of any spam list. That is poor business practice on their part and am glad I decided to not do business with them. Horrible experience!Business response
08/06/2024
We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
08/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They will not stop calling me. I have received numerous calls from them yesterday and today. I am getting multiple calls per hour, and they need to stop calling me and remove my information from there system.Business response
08/06/2024
We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
07/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
The most obnoxious company who blows my phone up 20 times a day when I dont even know how they got my number as I did not sign up for their services. I block one number and they call with a different one 5 mins later. STOP IT !!Business response
08/06/2024
We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
07/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They are continuously calling and harassing me all day via telephone calls, please remove my number and information from your marketing department and any other department immediately.Business response
08/06/2024
We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
07/29/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I asked for a car insurance quote and instantly got bombarded with 7 phone calls in less than ************************************************** This is harassment and I want it to stop immediately. Please remove my information from your site and with your partners and stop calling me!Business response
08/06/2024
We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamCustomer response
08/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They provided my information to multiple insurance companies without my consent. At no time did they state they would do this. It just said it would find the lowest rates in my area. Nothing like "We'll provide your information to everyone and their mother so a bunch of insurance companies can call/text you non-stop for days and each one of them is going to ask you if you'd want a quote and you'll have to work with them to make a determination as to who would be the cheapest."They said "We'll tell you who is the cheapest in your area." And the best part? Most are from **************, because that's where the area code for my phone number is from. I live in *****, and no I don't want to start getting calls from people in *****. I never would have even tried their service had they been forthcoming with what they would do. I just want to be left alone! My phone number is ************ and my email is **********************Business response
08/06/2024
We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote TeamInitial Complaint
07/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been called 15 times and a single day because I use the website. I do not want to be called anymore and have requested it repeatedly. I want my information removed Immediately.Business response
08/06/2024
We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.
Sincerely,
The EverQuote Team
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Customer Complaints Summary
274 total complaints in the last 3 years.
78 complaints closed in the last 12 months.