ComplaintsforAuthor Reputation Press LLC

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Initial Complaint
10/06/2024
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
I paid Author Reputation Press (ARP) $3500 on 8/27/2024 for a marketing service aimed at producing an advertisement in the magazine, Christianity Today (CT), for a book I wrote and that *** had agreed to publish. I was convinced to spend the money by ****** ********* in a series of phone calls on the evening of 8/26/2024. ****** identified himself as a founder of *** and claimed that he had spoken to the Board of Directors of ** and had convinced them to run an advertisement for my book in the next issue, and that he urgently needed the $3500 to finalize the deal. He claimed that he and I would have to co-sign a contract with CT for the advertisement in the immediate future. I never received such a contract. Instead, I was sent a contract exclusively with *** the following day for a marketing campaign, which listed Christianity Today and my book in the official receipt. On 9/5/2024, I sent an email to **** *******, the Marketing Fulfillment Officer of ***, inquiring about the status of the ad and the supposed contract with CT. **** replied that *** had sent the book information to CT and that *** was awaiting feedback. After ****** ********* tried to sell me another service using similar high-pressure sales tactics, I became suspicious and called the ************************* myself on 9/26/2024. The ** staff member I spoke to said they had no record of *** as a customer of theirs, and that the issue in which the ad was supposed to appear had already been published. On 9/27/2024 I then demanded my $3500 back from *** and then received a series of emails from ****** **** of ARP, who admitted on 9/30/2024 that CT had disowned ARP and was no longer accepting their calls. ****** then tried to sell me other services in place of the original marketing service. I declined any replacement service and demanded my money back by *** 10/4/2024. I have not received any pledge from the company to return my money to this day.
Customer response
10/17/2024
I have not heard from the business in response to my complaint.
Initial Complaint
05/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have an account with ******************** and I have been trying to collect the royalties on my book but they have locked me out of my account and I cannot get in. I have emailed them time and time again but no reply. They are the worst company I have ever worked with. I need access to my account immediately!!
Business response
06/10/2024
To Whom It May Concern:

Author Reputation Press (ARP) acknowledges and honors BBB complaint No. ********. Thank you for letting us know about your concern and for providing the necessary information so we can address it accordingly.

We apologize for the inconvenience this concern has brought to the involved parties. May this response address the concern.

It has always been part of the process that ARP authors will receive the login information once the publication of the book commences. According to the result of the investigation, the email sent by the author was sent to her former advisor, who is no longer working with us. We apologize that there was a delay in the response.

The concern of the author has been addressed. The royalty department contacted the author. The author confirmed that she can log in to her account. We appreciate the authors patience and understanding.

Should the author have questions, please contact us at ***************** or send an email at ********************************

Kind regards,
Initial Complaint
04/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In August, 2023, I contracted with Author Reputation Press for the publication and printing of my book, "I Am Baptized". The publication process took very long and kept being delayed by *** and the agent with whom I had been working was subsequently terminated by *** for, among other things, over-promising authors and perpetrating fraud, I was told. I terminated my relationship with *** in February, 2024 because of these delays and am now requesting a refund for services not rendered. They include the following:DATE AMOUNT SERVICES NOT DELIVERED 9/11/2023 $5499.00 Service contract for ************ interview with ***** ******** 11/29/2023 $930.00 (down-payment) Elite Press Release package 11/29/2023 $1127.20 (down-payment) Spanish Language Translation I am seeking a refund of a total amount of $7556.20 for services not renderred. I was verbally told in March of 2024 I would receive a refund by both ****** **** and ***** ******, employees of ***. I have since been unable to speak with either of them or anyone else at *** about this matter. When I call, the phone rings and rings, but no one answers. I have also left messages on their cell phones, but have yet to receive a call back. I am not disputing the publication of my book, and have received my complimentary author's copies. I am disputing the above marketing services which were not rendered. Again, I terminated my relationship with Author Reputation by phone and in writing. That termination was acknowledged by the above-mentioned employees. The agent with whom I had most to do and was subsequently terminated is named ***** *****.
Business response
09/09/2024
To Whom It May Concern:

Please see the attached file. Thank you.
Kind regards,
Initial Complaint
03/13/2024
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
$1,000 for Frankfurt book fair, they never went,, used my money elsewhere $2,500 for edit book, didn't use used my money elsewhere I demanded refund $3,500 NetFlex deal, never made no refund $5,300 for by books back insurance LA Book Fair $1,000 to enter, they charges my Credit Card without my permission $2,800 and tried to add another $1,800 charge without my permission and then sent me emails begging me to okay charges after my credit card refused to pay, I had to agree and have all emails of their illegal charges and begging me to okay after they placed charges on my cards. I have no conformation they even went to book fair $8,000 for publications of eight books and have nothing to show Last time they contacted me ***** tried to talk me into taking out ad in mag for $7,000 and when I refused all communications ends with company.I wrote to the CEO of company with complete complaint and received no response.I feel this was a scam from start to finish and something had to be done. I'm a Veteran and totally disabled and used every ***** I received for injuries to try and have my work published and now found out this company cannot approach a major publishing company as promised and that was why I started with this company, they lied, used my credit cards illegally and promised me everything and delivered nothing but more and more charges and when I refused they charged my credit cards illegally. and now they have no contact with me. This company and other s like them have to be stopped from doing this to another person.
Customer response
03/23/2024
I have not heard from the business in response to my complaint. I have not had a response from them in over 6 months, ever since I said no more money and they started to charge my credit card without my permission three times for over $5,000 illegally. I have their emails begging me to okay their illegal charges and my communications with ******. They were constantly charging me for book fairs, not going and not telling me they didn't go for over a year of my begging to find out what happened at fair, and they deverted my monies to other projects and then had me sign their okay after they did it.
Initial Complaint
02/12/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
As part of the contract of have with Author Reputation Plus they are to market my book on sites such as Amazon. However I noticed a few days ago, that it was not on the site. When I called and sent several emails. It took a few weeks for someone to get back to me. I finally got in touch with someone and he told me it would be up within a week to 5 days. However he called me and said it would take 2 weeks. I am missing valuable sales waiting. On top of that they keep wanting me to do more business with them and they can't even keep their word. I just want them to abide by the contract I have with them.
Customer response
02/24/2024
I have not heard from the business in response to my complaint.
Business response
03/11/2024
To Whom It May ********************** see the attached file. Thank you.

Kind regards,
Customer response
03/12/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***********************************
Initial Complaint
02/06/2024
Complaint Type:
Order Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
Author Reputation Press offered to Translate my book "God-Moses-*** Conversations with God" into the Spanish and French languages. My Advisor, ***** ******, advised me that they would do so for the final price $6,300 plus $30 fee. (A copy of Contract is attached). I had several technical and financial conditions to the contract which I transmitted to ***** by email on 6/28/2023 (Copy of email attached). ***** agreed to these conditions in emails on 6/29/2023 and 7/11/2023. (Copies of email attached.) ***** pressed me to sign the contract because of promised sales in ***** and when I hesitated because the new terms were not included, he assured me by email on 7/11/2023 that they would be attached, and I was in danger of missing the sales opportunities in *****. The contract was signed, and I paid $1890 plus $30 to execute the contract. The agreement included producing the book prior to any further payments. Contrary to ******* agreement, he never amended the contract and never completed the translation. He has not responded to any emails on this subject since. In addition, I have forwarded this complaint to the contracts and financing departments and have received no reply from anyone. I desire a complete refund of $1,920.
Customer response
02/17/2024
I have not heard from the business in response to my complaint.
Business response
09/19/2024
To Whom It May Concern:

Please see the attached file(s). Thank you.

Kind regards,
Customer response
09/27/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
While the response acknowledges the errors made by their representative through "...implementation of appropriate measures... and ...sanctions", it still fails to address the promises he made in the negotiations for this contract. His lies and forceful pressures as well as promises to insert the negotiated conditions into the contract after my signing led me to sign the contract believing that he would indeed make the changes. He negotiated in bad faith and as the company's representative, I believed him. A complete refund is still due me.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******
Initial Complaint
01/30/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear Sirs,I am writing in regard to my contractual relationship with *********************** the end of May I signed one contract for my first book, Gods Purpose in Creation, to purchase their ******************** package. I retained the copyrights, and the book was printed at the expense, according to ***** *****, my account manager, of Global Book ***** The same company committed,according to *****, to place 10 copies of this book in 385 physical bookstores across the country.Several weeks later, I signed the same contract for my second book, A Life of Heritage and Faith. This time ***** promised that Global Book **** had committed to placing five copies of the book in the same bookstores.After months of inquiries, I have not yet been assured that these books have actually been placed in the book stores as promised .These contracts were at the cost of $2000 per book .In September I paid Author Reputstion Press approximately $4000 to present in detail both books at a book fair in *********, *******. Today, and after numerous inquiries, I have not received any report on this activity, except for a picture, showing the books at the bottom of a *********** a part of the ********* package, my books were also placed on various online outlets, including ****** and *************************. At sometime around Christmas there was a four week interruption in this availability causing a significant challenge to sales at peak season.I believe the first book has been in print and available since July or August and the second book since October. However, today after multiple inquiries, I have no meaningful information on sales. When I access the author portal the only thing I see is that I have $2.42 in available royalties. Its been this way for several weeks.Approximately three weeks ago ***** ***** informed me that he had commitments on Spanish language sales to generate $800 in royalties and after some consideration I signed a $4000 contract for the second book to be translated Into Spanish. At this point, I have no reason to believe that the promised bookstore commitment is true. Shortly after this, I received a call from ***** ****** explaining to me that Mr. ***** had been placed on suspension, and that he was working on a marketing plan for me, and would answer all of my questions and concerns which I have sent to him in detail again with no answers forthcoming. A few days later, I received a call from another *** employee, stating that Mr. ***** had been involved in a serious accident, and had left the country. I do not know what to believe at this point. What I do believe is that *** signs contracts with its authors to generate revenue for services rendered, and do very little to actually help get the books to market and to appropriately market them in spite of fees charged for the same. These opportunities which generate fees for them are presented one at a time with high-pressure sales tactics. No comprehensive plan is presented on the front ****** date I have spent approximately $20,000 on these two books, but I feel I have nothing for my money at this point other than that a few copies have been printed. What I want at the present time as a refund of the $4000 for the Frankfurt book fair, and the $4000 for the Spanish translation. I also want assurance that the books are in the 385 bookstores as guaranteed by Mr. ***** through Global Bookmark. They need to link my interview with ***** ******** on my web site. Lastly, I want an immediate update on sales and timely updates on sales data and royalty payments in the ********* final word to potential authors with *** is buyer beware!!!I basically believe this business to be a sophisticated scam.Respectfully,**** ********, MD
Customer response
02/10/2024
I have not heard from the business in response to my complaint.
Business response
09/19/2024
To Whom It May Concern:
Please see the attached file(s). Thank you.

Kind regards,
Initial Complaint
01/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The company has repeatedly violated the Do Not Call List. My phone has been registered for over ten years. They have called me first offering to "freely" promote my already published book at bookstores and then asking for fees. I told them I wasn't interested and to not call back. A couple of months later (1/29 2:32 PM) I get another call and then when I tell the individual that my book is already published, he hangs up. This company is irresponsible and doesn't follow the law.
Business response
02/02/2024
To Whom It May *********** style="color: rgb(0, 0, 0); font-family: proxima-nova, Verdana, sans-serif;">
Please see the attached file. Thank you.

Kind regards,
Customer response
02/05/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
A violation of the Do Not Call (DNC) provision of the Telemarketing Sales Rule (TSR) can be up to $43,792 per call. The fines for a
violation of state Do Not Call rules can vary from $100 up to $25,000 per call. Please send me $500 to resolve this issue.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business response
02/15/2024
To Whom It May **************************** see the attached file. Thank you.

Kind regards,
Customer response
02/20/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The company's response is a fabrication. I informed the company representative during the first call that I was not interested and that my number was on the *** registry. During the second call the representative called and then quickly hung up. At no point was I vulgar in my response. Clearly this company does not do diligence in screening these numbers before making calls. If no satisfactory resolution is obtained, I will forward my complaint to the state attorney general's office. The BBB should note that this company operates in violation of federal law.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
01/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The nature of this dispute is that I have never received residuals from my book and profit information about my book has always been hidden from me on my account. When I asked why doesn't it list all the books that were purchased no one has been able to give me an answer. I have bought books and so has friends and neighbors and yet no information has shown up on my account there is zero (0) information. Where has the money gone for my books they have taken what belongs to me and have ignored me as to hide things. My resolve is for them to show me why the purchase of my books are not tracked and why am I able to go right online to Amazon and ******* to purchase these books and you have no information about the sale of my books.
Business response
04/23/2024
To Whom It May **************************** see the attached files. Thank you.

Kind regards,
Initial Complaint
01/04/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
*********************, Author Advisor of Author Reputation Press (ARP) solicited me in May 2023. He stated that his company had found my book, The 365 Day Devotional for Singers and Musicians, to be one of 9 books highly sought after. He represented that if I would sign with ARP, that they would market my book. His pitch included the following statements:"************ will produce ***** books and distribute them to bookstores location. Your expected amount for direct royalty for $6.00 per book sold would be $45,840.00 Whatever the unsold copies will return it back to ******."In June, ***** sent the following report:I just like to inform you that we will be doing a Pitch Deck Presentation in different bookstores in ********** tomorrow Thursday, June 8, 2023. We will be presenting 9 books including your book titled The 356-Day Devotional for Singers and Musicians Expectedly, more than 85 bookstores that were going to do the presentation. Here is the update to that report:Im so excited and happy to share about the effort that weve done last week. Our PR person reportedly that out of ************************* ********** your book titled The 365-Day Devotional for Singers and Musicians got 82 physical bookstores. They requested to have another format which is a Hardback format of your book. This is already approved for consignment, but each bookstore will receive 10 Paperback and 10 Hardback formats.(That would be ***** books, which would bring the total number of books to 9,280.)Then another report for a pitch presentation in ********: Pitch Deck Presentation in different bookstores in ******** tomorrow Wednesday, June 28, 2023. We will be presenting 9 books including your book titled The 365 Day Devotional for Singers and Musicians Expectedly, more than 115 bookstores that were going to do the presentation. *****'s update to me stated that 98 of the 115 bookstores ordered my book. Total now at ****** books. *** says I have earned $2 in royalties so far.
Customer response
01/14/2024
I have not heard from the business in response to my complaint.
Business response
03/11/2024
To Whom It May ********************** see the attached file. Thank you.

Kind regards,
Customer response
03/12/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

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