ComplaintsforLori Designs

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired ***************** to manufacture 3 shades for a bedroom. I gave her ******** for my deposit in the month of March 2022. She avoided my phone calls requesting updates and delivery expectations. No response was given to my many emails and phone calls often went to a sorry, the mailbox is full, goodbye! Although I live down the road from her house, her front yard looked completely unkept and the word hoarder comes to mind.This was far from the well put together woman who showed up at my house to present samples for me to look at.Do not do business with this woman, she is a con artist and a liar, she will string you along to fully take advantage.

  Customer response

  01/14/2023

  I have not heard from the business in response to my complaint.

  The following email was received by me on January 3, 2023 from *****************.   I have just reviewed our cash flow and I can have a check out to you for the $1,224.00 on or before 

  15 January.  As I write this to you today it is January 14, and have received nothing.  Tomorrow is Sunday and I doubt the check will be in Sundays mail.  She is still thanking me for my patience, but I know what to expect and that is to continue to feel betrayed upon.

  Business response

  01/17/2023

  Hello BBB,

   

  Multiple things happened in 2022.  We are not getting products ourselves, or parts are missing and I am on the phone constantly trying to manage.  The pricing has all gone up limiting our profit margin and ability to have administrative help and therefore am now working by myself.  Every single segment of our industry has changed since covid and it is truly draining at times.  I have found myself 'cleaning up all the administrative issues while trying to complete clients orders when possible according to manufacture availability.  Several client were not happy with all these issues including me.  Several client were very patient and very happy with the end result.  I have already told Ms. **** that I would be returning her money and in fact am mailing it this week.    

   

  I also took six weeks off in the late spring/early summer when my mom went into hospice and passed.  I admit some of the work orders did not seem so important in the midst of the sadness, however I do not walk away from anything unfinished and always try to make it 'right' or complete to the best of my ability.  It is definitely regrettable  that Ms. **** was caught in this situation and I truly feel bad for her frustration.    

   

  sincerely *****************

  Customer response

  01/28/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩