Customer ReviewsforIra Motor Group

I purchased a 2024 F-150 XLT 3.5L EcoBoost from *** **** Saco on 9/14/2024. On 11/1/2024 I was driving to ************* and lost all acceleration power in the truck and the check engine light came on, followed by black smoke bellowing out of the exhaust. I had the vehicle towed to ************** in *************, which was the closest **** Dealership to where I was (approximately 3.5hrs from my house). Claremont **** confirmed that the turbo blew in my 5 week old truck and it would need to be replaced, due to a ***************** Bulletin. This truck has less than ***** miles on it. I notified *** **** on 11/1/2024 of the situation, they did not offer any solutions or help regarding getting me and my friends back to ***** from *************. I called *** **** again on 11/4/2024 and I spoke with ***** ****. ***** stated that he was baffled to hear about the situation with my brand new truck. I explained that I need a loaner vehicle and he stated that he didn't have any loaners. I explained that I have a 2.5 year old at home that I need to transport to/from daycare, as well as getting myself to and from work. He empathized with the situation but stated he didn't have a loaner, but would talk to Manager ***** ********* and call me back on 11/5. Today is 11/12/2024 and I still have not heard back from *** **** in **** regarding a loaner vehicle. Not having a vehicle for the last 11 days has created substantial stress and hardship trying to get to and from work as well as care for my son. *** **** has made no attempt to try to take care of me as a customer, I will not be doing business with *** **** in the future.

Thank you for reaching out via this method.  It is my understanding that your vehicle repair and loaner issues were with another **** location in ***  It is my understanding , as well, that we have since received the vehicle back and provided a loaner for you.  Once we were able to diagnose the issue, it is determined, through testing, that there was bad fuel put into the vehicle.  We have advised looking into insurance claim and or financial assistance from the fuel station you purchased from

I came in knowing exactly what car I wanted with $10,000 to put down and my bank ready to finance the rest and they did not care what I wanted. They would not let me buy a car without financing with them and tried to add as much F& I as they could. Yes, a car dealership can refuse to accept outside financing and may insist that you finance through their preferred lenders. They know most car buyers don't take time to research financing options so they are likely to pass hidden fees into the car loan. I ended up getting an 8.29% interest rate. They told me I am not allowed to refinance until after three months which is not true. They spent so much time pushing me into financing with them that we didnt really get to go over the service package. It is possible to cancel the ************** package but the ResistAll 360, Ikon Connected Car Technologies, and any other add ons offered by the dealership are not able to be cancelled. Research these before visiting. When I spoke with their sales representative on the phone the next day they referred me to a third party website ***************************** This would take 4-6 weeks to process and requires contract numbers that the ToyotaCare Plus and Service Agreement contracts had on them but the Tire and wheel protection plan did not have on it. I was then referred to call another representative which seemed like they were with ******. This was not ****** however but another third party, ************************* They told me they canceled all of the service agreements and sent me email confirmation but I found out that this was that was not true when I was able to get this resolved once I was able to get in touch with ****** ****************** but I had to find their contact info. They confirmed that the third party only canceled the tire service agreement and then made a duplicate ********** agreement. *** was able to cancel all of the service agreements and I refinanced with my with a 6.08% interest rate.

I leased a car from ********** back in Nov 2019. Once my contract was over I bought my vehicle in the state of *******. I moved to ******* where it is required that you be in possession of your title to register your vehicle. *** filled out the title wrong and its been a nightmare ever since. Couldnt contact a live person or get a call back for months. Finally had to go online to the finance ***** and send an email where I finally got a reply. Sent that info to my lien holder and the previous leaseholder as they are both involved and couldnt get someone to call them either. It will be one year as of Nov 1, 2023 that I have not had a registered vehicle. Im 75 live in ******* where towns I would do business/appts with are 45 minutes away. No public transportation. This has been a serious hardship. Its also not good for my car to just sit in the driveway. I guess my next step is to seek legal ********** reading other reviews Ive seen that title issues have happened on several occasions.

We have reviewed this and double checked all title work on our end.  When the vehicle was initially leased, all paperwork was 100% correct.  We received a Georgia title some time ago and after research with the Georgia DMV, you incorrectly filled out the paperwork there and listed *** ****** as the lienholder, which we were not.  We returned the title to ***** and a letter stating we had no security interest in the vehicle. A new Georgia title was issued and unless they have your new location, I'm sure it is in ********  GA Title # ***************

After your response I contacted both my previous leasing company and my present lien holder and they have assured me that at no time would I have filled out any information for my title. Im surprised you would not know that. They have verified that you infact initially filled out the title wrong.

Brand new car was bought back by **** as a Lemon. Two years later, Audi Peabody still sends service reminders about my car. I have contacted their manager every time *** received a mailer. Every time, he promises to remove me from the list. Every time I file a bad Yelp review. Nothing changes. This is very close to harassment. This episode was traumatic and Id like to put it in the past. Audi Peabody and Group 1 Automotive just keep picking, prodding, poking, and bullying. It needs to stop.

Bought a car from *** and have had nothing but problems trying to get the car registered with the **** Spent 5 hours waiting to sign the paperwork after we agreed to buy the vehicle. It's been 13 days since the purchase and *** still hasn't registered the car even though I prepaid the registration fee and sales tax to **** At this point the car is undriveable to avoid being pulled over by the police and having an unregistered car impounded. I'm astounded and incredibly frustrated at the level of incompetence and total lack of customer service. I'll never buy from the Ira ******************** of dealerships again.

Thank you for bringing this to our attention.  I have researched this issue and found that this is a transaction that was partly effected by the *** being down and the insurance policy missing your wifes name which caused an additional delay.   The salesperson did have continual communication and updates with you accordingly.  ************* concern took approximately 2 weeks to resolve and the vehicle was registered on 7/16.