ComplaintsforJ.D. Byrider Auto Sales

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am financing a car through JD Byrider currently and owe about 2500 left. Back on December 16 2022, my catalytic converter blew on the highway. So I had to pay a tow to get it to the dealer which was at least 300$ to Jdbyrider from *********** to ************. I originally was told from the tow truck driver it was my transmission so I told my dealer that. My dealer then got the car and stated it was not the transmission it was my catalytic converter so I paid them ****** to fix it. I have plenty of receipts as well. They had my car for about a week or so. I got the car back and there was still issues with it a few months in so i brought it back and they said it was clogged because the last person didnt unclog when putting the new one in. Well on 8/17/2024 and I took it to the lous custom exhaust in ************. They were amazing to me. BUT, They confirmed there is no way a new catalytic converter was placed into my vehicle within the last 2 years and in fact mine was deteriorating at this point. I called my dealership today & they told me they cant do anything since i did not have warranty/ receipts and also couldn't find the recent time i was serviced since 2020, the manager was also extremely unhelpful and rude . They also told me they no longer service their vehicles anymore which is even stranger. Once i advised i had a receipt and how are they going to fix the problem I already paid for they proceeded to still tell me nothing , so I threaten to get a lawyer. She then said she can no longer speak to me since I said that and will not assist me no longer. They still want me to make my biweekly payments on a car I am limited to drive in distances and speed. Not to mention unsafe as well. At this point I am worried the other service they did never truly got completed as well & others are being affected by this untruthful act of business. I also feel like I am overpaying on a vehicle as well . I am entering my 4th yr paying still. They told me Im wrong

  

  Business response

  08/27/2024

  Better Business Bureau
  5 Mt. *********. Suite 100
  ***********, MA 01752-1927
  
  To Whom it May Concern:
  Complaint # ********
  
  This letter is in response to the complaint filed on August 19, 2024.  Our records show that the customer purchased the vehicle on 12/28/2020.  At that time all sales and financing documents were covered in detail with the customer including the length of the installment contract. 
  
  On 12/13/2022 the customer called our service department regarding the vehicle.  At that time the customer had already received a quote from a local repair shop to replace the catalytic converter. 
  Our service department agreed to diagnose and replace the catalytic converter for our cost on the part, representing a substantial savings from the local repair shop.  The $753.79 charged ************** includes only the cost of the catalytic converter and an oil change.  Along with this response we are including our invoice from the purchase of the catalytic converter which costs $681.61. 
  
  As stated above, our records indicate that the customer knew it was a catalytic converter, had received a $2,000.00 quote from a local repair shop and reached out to our service department only as an alternative.  It has been 20 months since our service department replaced the converter.   We have a repair order and invoice from our purchase of the converter.  Lastly, we cannot respond to verbal opinions that were reportedly made by an exhaust shop. 
  
  Based on these facts we cannot agree to refund the cost of the repair.  Should you have any questions or require additional information, please do not hesitate to contact us.
  

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2012 Kia **** out of *************** location: when driving vehicle home Pillar Trim came off and was replaced. Two weeks after my engine light came on and catalytic converter replaced. Engine light continued to stay on. Additionally the steering wheel felt loose and turns out there was a knuckle that was loose. Randomly when I turned on ignition it would grind and not turn off. Brought in several times to check starter and fly wheel and told they could not recreate problem so they refused to check starter. I took road trip and got stuck on NY ******* on Frisy afternoon. Had to use my own triple a premium to be towed to nearest station and incur hotel cost. Turns out alternator and battery died. Every light urned in and it was like driving a truck. They paid. Car Under warranty. I was told ********* location was closed when I went to make payment. Referred to ********. That also closed and engine light not addressed again. I broke down in ******** while vehicle was still under warranty and told to visit ********. When I returned told by service manager that company sold and one week away from losing his job.His diagnosis of problems was as follows That my fuel injectors were dirty and that they did not have the proper equipment to fix and was advised to use can of fuel injector. I did. Two days later light came on again. Was told it will take time. ************** closed then engine seized on highway 24! I called ********** in hopes maybe a defect and rejected. During the wait time for deferral on loan payments but had to rent a car at 50 a day for three months. The car was towed to Kia ********** At that time time CNAC offered interest free financing for cost of engine repair and once repairs done withdrew offer. The car was under warranty and should ah e cost nothing.When *** said it was not defect I was given a quote of 8500 to replace engine and rear brakes hydraulics froze. The car remains at dealership.

  

  Business response

  08/14/2024

  Please transfer this BBB complaint to the appropriate BBB that handles Dartmouth, MA.  This is NOT an IL consumer.

  Thank you.

  

  Business response

  08/21/2024

  August 19, 2024
  Better Business Bureau
  *************************************************
  *******, *******; 60601
  
  To Whom it May Concern:
  Complaint # ********
  
  This letter is in response to the complaint filed by *********************** on August 14, 2024.  Our records show that on February 11, 2023 **************** purchased a 2017 *** ***** not a ********************* her complaint, as well as a 24-month ******-mile extended service contract. 
  
  In addition, our records indicate the vehicle was in our service department two times in March 2023.  First, the drivers side pillar cover and catalytic converter were replaced.  Second, the customer reported a noise in the steering when making turns.  The problem was diagnosed and repaired.  These repairs were fully covered by the extended service contract.  In addition to the two visits to our service department, in July 2023 **************** had problems with the alternator while in *******, ***  At that time, **************** had driven the vehicle approximately ***** miles and the Company paid to replace the alternator at a repair shop in ********
  
  Since the initial purchase in February 2023, the vehicle has been driven approximately ****** miles which is significantly beyond the ****** mile extended service contract limitation.  When **************** first reported engine problems the Company offered to help replace the engine and allow her to pay a portion over time.  **************** elected to bring the vehicle to *** of Dartmouth and authorize a $8,438.63 without updating the Company to her decision. 
  
  While we empathize with ***************, the extended service coverage is for ****** miles and the vehicle has been driven approximately ****** miles.  In addition, the finance company did not offer to provide a payment plan for a $8,438.63 repair. 
  Should you have any questions or require additional information, please do not hesitate to contact us.
  
  Regards,
  
  
  ***************************
  Managing Director

• Initial Complaint

  04/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  So I purchased a car from them 3 months ago and everything went good. However, I agreed to do a down payment of 500-1000 dollars which is all I could afford however after reviewing my account online I see that they charged me a deferred down payment amount of 2100 dollars which I did not agree to. I was blinded by happiness of getting a car that I didnt catch on the dishonest and scamming things they were doing in the background. Im

  

  Business response

  04/10/2024

  THIS IS NOT OUR CUSTOMER.

  PLEASE DO NOT NOTATE THIS UNDER OUR ACCOUNT.

  BELONGS TO ATTLEBORO MASS. LOCATION 

   

  Customer response

  04/10/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The response is false. I was indeed at the ********* location with ***** and ****. I purchased my car from there and I have the documentation and text messages to prove it. Yes I picked my car up from the Attleboro Location but I purchased the car from the Dartmonth Location. Thank ***
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business response

  04/18/2024

  In the case of Mr. ********************** Complaint Number: ********, we have investigated this matter with the franchise-owned Byrider.   ************** has expressed his dissatisfaction with our sales process and is requesting to be released from his contractual obligations.  
  ************** purchased a 2017 ******* Elantra on February 21, 2024 from the franchise-owned Byrider on ***************************. The vehicle is covered by a 24 month, ****** mile limited warranty, whichever occurs first. 
  Byrider has written policies and procedures that govern our sales and underwriting processes.  The terms of the retail contract, including the payment amount, Annual Percentage Rate and total sales price were disclosed prior to and during closing, both in writing and orally.  ************** was given time to review the terms of the agreement and signed the Retail Installment Contract, which secures his purchase.
  The franchise-owned Byrider apologizes for any inconvenience this may have caused **************, but they cannot adhere to his request to be released from his contractual obligations.
  
  

• Initial Complaint

  08/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  i had bought a 2013 ************** from jd by rider in ******** ** 2 years ago and my by weekly payments were ****** and then ******** closed there doors so they transferred to ********* ** and they increased my payments to 204 weekly and i had told them i could only do my payments bi weekly and the man that was handling my loan called me screaming at me on the phone on august 7 after i had made a payment on august 1 st and then he sent the tow truck on august ***************************************************************************************************************************************************************************** a accident

  

  Business response

  08/23/2023

  Please see the response drafted below, upon your approval that we have capture the facts correctly I will submit to the agency.
  
  In the case of ***************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC.  ******************** is aggrieved at the handling of the repossession of the vehicle.   
  
  ******************** purchased a 2013 ******* Velostar on June 1, 2021  from the franchise-owned Byrider location on Main Street in ********, *************.  The purchase is secured by a retail installment contract. 
  
  ******************** claims the terms of her agreement changed.  The terms of her retail  installment contract are biweekly payments of $203.64. CNAC has documented policies and procedures on collection and servicing of the accounts. CNAC did not change the terms of her agreement but as a gesture of goodwill offered payment arrangements to bring her account current and out of default status. ******************** did not make her contractual payments and defaulted on her retail contract.  Her vehicle was subsequently repossessed on August 16, 2023. At that time, it was discovered there was substantial damage to the vehicle. As the lien holder, CNAC filed an insurance claim for the damage incurred.  
  
  CNAC has written policies and procedures that govern the repossession process to ensure that every repossession adheres to federal and state regulations, all required documentation was sent to *******************. .  
  
  At CNAC we strive for the highest level of satisfaction for every customer.  While we sympathize with Ms. ********* predicament, she did default on their retail contract. 

  Customer response

  08/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  03/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car a from Jd Byrider May 14, 2021. I was told by the man who sold me the car *********************, that i need to get the service charge for an extra *******. He reassured me that would save me money if i needed any work done then i would bring it back into Jd Byrider to be serviced. May 6,2022 my power steering went out and because its electric I had to bring it in to be serviced. Well I called Jd Byrider and they told me nothing can be done to my car for two weeks and i can bring it to ************************* or ******************************************** told me because i was over ******* miles i wpould need to bring it to *********************. They charged me $3,265.51. I called Jd Byrider and spoke to ***************** who told me to email him all my receipts so I can get reimbursed. March 7, 2022 i emailed him my receipts. I called ****************** to let him know I emailed everything he asked of me. He then told me they would get back to me that day or the following. I heard nothing back I reached out to him again March 14, 2022 and he told me the same thing someone would get back to me that day or the following and again nothing. So I email him again March 16, 2022 explaining how he keeps giving me the run around. Now here we are March 22, 2022 I gave him yet another call only this time I asked to speak to a manager the moment someone answered the phone. It was ****************** as i asked to speak to a manager he proceeded to ask who i was i told him ***********************************. He says Hello its ***************** sorry i been trying to get in touch with someone to get back to you. I told him Ive been emailking and he hasnt gotten back to me one time he lets me know hes been forwarding my emails to the service department to see what type of refund i can get back. This is ridiculous because that was my moving funds. Hes now telling me someone will get back to me today or tomorrow again.

  

  Business response

  03/23/2022

  This is not a customer of our **** dealer franchise group and therefor we do not have access to this customers account. Please forward all correspondence to ******************************************

  Customer response

  03/23/2022

  ***********************************************************;

  

  Business response

  03/28/2022

  We have since met with *********************************** customer has been satisfied.

   

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