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Complaint Details
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Initial Complaint
06/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
There may be a misunderstanding. I am 91 years old and have no use for Altimetry. I was sure I had earlier canceled any further connection with ********* and spoke to a representative saying this. Therefore, I was surprised to find a charge of $51.94 on my recent BOA billing. I would be most appreciative if you would cancel this charge of $51.94.*****************************
Business response
07/05/2023
Our records show that an order for the ******************** was placed on 4/8/21. The service renewed on 4/8/22. The customer contacted us directly and received a full refund for the autorenewal charge upon cancellation on 5/18/22. The customer placed a new order for the ********************, with 1-year free to the Altimeter system, on 6/21/23. We have not heard from the customer directly regarding this order. At the request of this case, we have canceled the Hidden Alpha, along with the free year to the Altimeter system, and processed a full cash refund back to the card that was charged. A cancellation confirmation email was sent to the email address on file. If any additional assistance is needed, please contact us at ************** Monday Friday from 9am 5pm EST.Initial Complaint
03/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
03-13-23 via phone I cancelled my subscription to Altimetry's Hidden Alpha investor service. Because I have in the past been an identity theft victim, and because as a former military intelligence investigator I consider small financial-related businesses like Altimetry to be especially vulnerable to customer data theft, I asked the ********************** representative who was processing my subscription cancellation to delete my credit card data from their company data base, The representative said that she could not do that and that Altimetry the company would not do that,At best this practice of keeping a former customer's sensitive personal finance data, against his/her request to not do so, is very bad business practice, At worse this practice suggests that the company, already slammed by numerous public fraud allegations, intends to use customers data as an undisclosed source of revenue in the future.I want *********************, Altimetry, to remove all data related to me from their company records, and not to sell or otherwise distribute my personal data to any other entity: IMMEDIATELY.Business response
03/14/2023
We reached out to the customer via phone and email to apologize for any misunderstanding, and thus miscommunication, that occurred with the initial interaction. The customers request was granted and confirmed. If we can be of any further assistance, please contact us via phone at ************** or via email at *******************************. Our ****** Services team is available Monday Friday, 9 a.m. to 5 p.m. Eastern time.Initial Complaint
09/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This organization is harrassing me with emails multiple times a day. I have unsubscribed from every email and written them to stop this harrassment. They refuse to stop harassing me with unwanted emails!Business response
09/23/2022
Good morning ****************** We can confirm an unsubscribe link was selected Thursday, September 22, 2022 at 5:31 PM, the same day as this complaint. Our records indicate that the unsubscribe link was selected on the following mailing: 2022-0922-LIT-Dedicated-HL-730PM-****. Please allow 24-hours for the updates to set into the system. We do not show any emails to contact our ****** Services team directly. We did attempt to reach you via phone to confirm these details and ensure you had our proper contact details. If you need any additional assistance, please contact us Monday Friday, 9 a.m. to 5 p.m. Eastern time via phone at ************** or via email at ********************************Customer response
09/24/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
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4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.