Customer ReviewsforBose Corporation

I originally bought my Bose Quiet Comfort 35 (Gen 1) brand new in 2016. I love these headphones. The noise cancellation was great and they are the most comfortable headphones I've ever purchased. Until just a few months ago, I started having issue with the headphones randomly turning itself ON (even though they were turned OFF with the switch still in the OFF position) and automatically connecting to my phone. This was very annoying because I would be using my phone, and then it would automatically connect to the headphones. I did some research and apparently, a lot of other Bose QC 35 (Gen 1) owners have also experienced this exact issue as well, which makes me (and others as well) believe that this is a manufacture defect.I reached out to Bose customer service to ask for help in resolving this issue, and even after updating my firmware to the latest on the headphones, the headphones would still randomly turn itself ON (even when the switch is OFF) and connect to my phone. I asked them if there is anything else I can do to try and fix this issue, and they said that the only thing they can do is offer me 15% off on a newer model that would cost me $299 since I'm out of warranty. I told that I understand my warranty is expired, but that this is manufacture defect and they should help me find a more viable solution as I can't afford a new headphones right now and would just like these ones fix. They told me that this is the best they can do for ****** deeply sadden that a huge company like Bose would let a known defect like this go unnoticed and treat their customers this way when the issue is brought up to them. I'm not asking for a free replacement, but for them to acknowledge the defect and help me find a proper resolution. I will no longer support Bose and will make sure that my family and friends no longer support them as well.

I am writing to file a formal complaint against Bose Corporation for failing to fulfill my order without providing any explanation or communication. I placed an order with Bose on 11/10/24. I was expecting timely delivery, but I have not received any shipment confirmation or updates about the status of my order.Upon reaching out to Boses customer service, I have yet to receive any explanation for the delay or an indication of when my order will be fulfilled. I was not informed of any issues or reasons why my order has not been processed, and I have not received any follow-up from the company regarding the status of my *********** a consumer, I expect to be treated with transparency and fairness, especially when it comes to order fulfillment and customer service. This lack of communication and failure to fulfill my order has caused significant inconvenience, and I am disappointed by Bose's lack of professionalism and customer care.I respectfully request that Bose either fulfill my order immediately or provide a full refund for the amount paid. Additionally, I seek clarification on why my order has not been processed and what actions Bose will take to address this issue.

Product and app to run product are trash.Updates lock up speaker. Buttons on speaker dont work and solution is to reboot but you cant cause the buttons dont work. $800 speaker that is basically a paper weight.

Buyer Beware..Bought sound cancelling earbuds and for no reason the ear buds started blinking red and white and i tried every option to troubleshoot them but nothing worked. I contacted ****** and they basically told me tough luck. **** tried to fix the problem buy offering me another piece of junk for only $200 more. People think **** is still a quality company like they used to be, but it is not. They are only interested in selling their products and if you need service or replacements you are out of luck. There is no customer service to be found, and their online support is useless as well. The fact that Bose knows this is a very common problem ( over *****) complaints about the same issue on ******, ******** and ******* but does nothing to correct it. When a product is defective, usually, the company does a recall and tries to work with the consumer, but not Bose, they just try to offer you more of the same products we are complaining about in the first place. Bose quality is definitely gone down hill. If I could give them a minus score I would. How disgusting for a company to be so underhanded and keep going every day just ripping people off. Thanks for nothing Bose

I would give 1000 negative starts if possible. First, there is no email to contact **** on their website. It's chat or phone a tech. I'm still waiting for response from chat to inquire about an email contact. Problem: I bought a pair of wireless noise cancellation headphone, specifically QC35 II in order to work from home and still have the ability to walk to my printer, etc. The QC35 II are defective because there is a connectivity issue with Windows 10 and are not compatible a/k/a do not work. Spent over an hour today with tech support looking for solution - no luck [provided serial #]. After 1:20 minutes of failed troubleshooting with Bose tech, I was offered to either 1) PURCHASE their wire with a jack [the 1-prong kind from ages ago] - no guarantees this would solve the connectivity issue and transporting me back to being wired OR 2) PURCHASE their new noise cancellation headphones at a "deeply discounted price" of $239. Come on, who doesn't work in MS ******** I asked to speak with a Supervisor and was on hold for another *************************************** I should mention the first tech asked me for a good call back # in case we were disconnected. No one has called me back and it's about 3 hours after. I looked on their website and see anyone can get a 20% discount on purchasing headphones making them "deeply discounted". At direction of Bose tech, I downloaded software on my personal computer; disconnected the pairing with my Android and ********* and disconnected my desktop speakers. Now I have to undo all that to get my 3 devices back to their working state. Seems to me, BOSE owes me for 2+ hours IT troubleshooting work on a holiday. I am so very disappointed in Bose and will not purchase anything including speaker systems for our big-screen TVs based on this experience. ***, **** is another company going down the drain and offing it's customers. Wondering if any class-action suits have been filed. I am shaking my head and Bose should to, in shame.

Don't buy Bose, especially if you think you're getting better than the no-name brands. We got a $300 portable speaker and were super happy. Thought we made a good decision. @ months later and it won't turn on or charge. We did all the troubleshooting and nothing so we contacted **** customer service online through chat. We gave them our serial number and were told it was under warranty. We requested a replacement and were told we were good to go. 5 minutes later we were told, oops, we can only repair it or you can trade it in ($99-$600). We spent over an hour online only to get the so sorry, we did what we could. No manager, only another phone number we could call to get the same information. Now we have to wait over a month for a repair for a BRAND NEW SPEAKER.

Purchased many Bose products in my past but i will never buy another. I had the sport earbuds and they worked well, i took very good care of them. Out of the blue the ear buds started blinking red and white and i tried every option to troubleshoot. No success. Reached a representative who informed me that it was a mechanical fault in the headphones. However since i purchased them over a year ago i was not able to get a replacement pair. How absurd. I could understand if i lost one, or crushed it. But there is not a scratch on the product at all. It was an issue that was uncontrollable by me. It is unethical that with an issue like this, Bose can not replace or repair the equipment. And with a product as good as theirs and as expensive you would think they would have a longer window for issues like this. Instead of spending $100s of dollars the consumers should consider buying other brands at a lower cost. You could buy 5 sets of cheaper headsets, and spend the same money and the headphones would last longer.

I am currently fuming, being on a phone line with ****'s hardly able-to-speak *************** rep for 41 minutes and refusing me to allow to speak to a supervisor.I made an order on July 17th and got the speaker part but not the headphones, I only called today to ask when my headphones will arrive since no tracking number is provided. After 18 minutes of waiting time told me it was out of stock, while I saw this green headphone product currently online. He offered to send another color, I said Okay. Now he is telling me he cancelled my order already which I never asked for and made a new order for the other color for almost double the price. WHAT? WHY? He never informed me or asked if that's okay that is how he does it. No, I do not want to pay more for an item I ordered a week ago and already paid for it. I only want to receive it. He can not speak proper English and do very wrong. This is not BOSE standards I feel so nauseous about this. I owe 9 BOSE products in my house and this makes me feel never again buy products and deal with this kind of treatment. This should never happen to anybody not even with a no-name store but name and quality like ****. Why are they going down? Now already 58 minutes and again on hold, and still no supervisor to talk to. I needed somebody who could fix his mistakes and understand what I called for originally: A tracking number to receive what I paid for. So Simple. I just hung up bc have a doctor **** I will return the speaker and be done with **** for life. Do better!

i would give no stars if i could. bought ear buds 1/2024. broke by 6/24. contacted them since under warranty. i sent the ear buds back. they were stolen out of the box by someone at **** called **** and at first they did not believe me. why would i send an empty box? then on the phone an hour. told new ear buds were sent. no communication. contacted them again and they said there's no record and i didn't send the ear buds. ******. so disappointed in a company i have used for years. do not buy bose and i am no longer a customer. shame on them.

I called Bose about warranty options to fix a bluetooth issue. I understand the headphones are 8 years old; however, they are custom with an original USD $800 price tag. The customer service offered me $30 off purchasing a brand new set of headphones. When I said 'no' and that I would be giving my business to a competitor, the customer service representative asked me if I would be interested in speaking with her supervisor to discuss a better deal. I said 'no' once again, as a quality company provides excellent customer service without negotiation tactics. *******.