Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought a dtf printer with a warranty on September 19th 2023. I received the printer and it worked only long enough to get about 6 prints off of it. I contacted swing design and first they said it was a print head and that the warranty did not cover it so I would have to purchase one. Without the printer ever being looked at and know for sure thats what it needed. Finally after a lot of emailing back and forth between swing design and uninet they let me send the printer back to them on January 4, 2023 for repair or a new printer. Its now 3 weeks later and I still dont have a printer and every time I contact them they first say they havent heard from uninet then when I mention filing a complaint say they are working on it but wont give me a timeline of when it will be done or anything else. I would just like a new printer. I payed ******* for the printer and ****** for a warranty and I think they should replace it as soon as possible. I didnt pay that much money to get a broken printer. Please help me get my printer replaced.
Business response
01/29/2024
Good Morning,
I have gone over this customer complaint and this is not a customer of ours at *********************************************, we sell big wooden swing sets. The customer purchased a printer from a ********************** called Swing Design, so you need to contact and send this to that company.
Thank you so much
*************************
Customer Service for *********************************************
***************************************************************
Customer response
01/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.