ComplaintsforCometeer, Inc
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Complaint Details
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Initial Complaint
10/21/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Wednesday 10/18/23 at 2:59 PM I received my subscription package from Cometeer, a coffee service company. This was my second order from them. But after I opened the package I immediately noticed there were only 4 boxes of coffee inside--the basic "Decaf Box" order. But I also added 2 "Haff-Caff" boxes to this order at an additional cost of $30. I checked on the packing slip inside and it indeed showed the two half-caff boxes were part of the order--but they were not physically present in the shipment. I immediately tried to contact them at ************, a number shown on the packing slip. This was just a recorded phone greeting that said "Hey!" and then hung up or went to voicemail with no instructions.I found an email for support and sent them a detailed description of the issue. I got an automatic reply that said "will respond to you within 1 day (excluding weekends) or much sooner". But I did not hear back on Wednesday, Thursday or Friday; not even a request for more information.I then found a support phone number on their website. That was just a recording telling me to send them a text. I also sent a text to see if this would get a response but also no reply beyond the "we'll get back to you soon.".Given the fact that they are charging me for products that I never received I would think they would take this seriously and get back to me immediately. Before I ask my credit card to refund these charges I wanted to see if Cometeer would make it right.Note: the $20 discount you see on the order form is for an introductory subscription offer for the "Decaf Box" (original price of $84). This discount applies to a new customer's first two orders. So I was paying full price for the extra Haff-Caff boxes that I did not receive. Were they trying to make up the discount by charging me for a product they had no intention of delivering?Thank youInitial Complaint
07/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I was subscribed to this subscription coffee service, of which I do enjoy the coffee, but intended to cancel. Unfortunately, the reminder email that the company sent was sent and not read by myself due to my wife's illness with COVID and parenting responsibilities. According to that email, I was able to modify the order until 7/16 11:59pm. Several days later, I was charged $75 for the monthly subscription (with the confirmation email sent at 2am) with a notice that the order would ship in 1-2 days. I noticed the charge immediately upon awakening at 7 am and attempted to contact the company to correct.I reached out to the company, cancelled my ongoing subscription but was told that unfortunately there was nothing that could be done about the $75 charge and shipment (that had not shipped yet). Although I enjoy the coffee, it is a financial hardship at the current rate and so I would like to forgo the shipment.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.