ComplaintsforDevine Overhead Doors
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Complaint Details
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Initial Complaint
11/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased in full and paid for installation on August 13, 2022 three garage doors from Devine Overhead Doors ********. I was told it could take up to two months, maybe three before the doors arrive. Understandable.All three door were specially ordered doors color and size.One of the garage doors 9 x 10 panels were never delivered and are missing and they cannot seem to locate them. I was told the manufacture implemented a new tracking system.That particular door cost $*******. The location for installation is *************************************************************. ***** This door has been lost unable to be located for two months!! The other two doors 16' x7' and 9' x 10' have been installed. Those are fine. *** asked to be re-credited on my credit card for ******* and re-order the panels with no resolve from Devine. The office contact is *********************************** the owners wife. She has complete disregard for my purchase and refuses to resolve the problem.Business response
12/15/2022
Please contact us ASAP if you can not open or read file attached, thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.