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Complaint Details
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Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In June 2020 I purchased 86 feet of vinyl fence with a gate from TJ Fence. almost immediately i couldn't open or close my gate. In September 2020, *** repaired the fence. A short time later the gate wouldn't open or close again. Again I called him many times and he came in November 2021 to repair. Again I had trouble with the gate. My calls had him come again in June 2023. I have called him many times but he has not returned. I have to tie a rope around the gate post to keep the gate closed. He has the BBB symbol on his ad as a member, but I do not think he deserves it.
Business response
09/11/2024
I ended up going by today, which is Monday the 9th and taking care of the gate pose for her.Customer response
09/12/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Initial Complaint
06/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was so hopeful, because my neighbor across the street recommended them. My fence is uneven, one of the caps is missing from the post where the gate hangs. It was ******** high, so I had to put crushed rock on the ground to keep critters out. It does not match up with the existing fence. I took pics with my cell and sent them, called him the next day, and left a message. He never called back. I tried in another week in case he was busy. He never called back. He just blew me off. No trying to make it right. This is not what I signed up for.Business response
06/22/2022
TJ's Fence did this job in ***************************** full at the completion of the job. We never received any phone calls or email with or without pictures pertaining to this or any other complaint. However, we will give her a call and see what we can do to help her with her fencing issues.Customer response
06/23/2022
I absolutely did leave messages on TJ Fence voicemail originally. However, the day after I filed this with BBB, they called, and followed up with a visit the next day. They fixed what needs fixing and I appreciate their timely response.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Shar
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.