ComplaintsforDMR Waste Services
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Complaint Details
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Initial Complaint
04/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On March 22, I called DMR Waste Services because I was referred by my ex. They charged me $325 and delivered the truck. I gave them my street address and phone number. nobody asked me to sign anything and nobody handed me any rules about the dumpster. I was told over the phone that when I was ready to return it for me to call them. I called them on 04/07 and they picked up dumpster. No problems until they charged me $77 without telling me why. When I inquired, they stated the dumpster was overweight. I told the gentleman through text that I did not know there was a weight limit and he told me that it was sent to me via email. I told him that I never received anything and he sent me a screenshot of an email sent to my ex who doesn't live here anymore. I asked politely for him to refund me because it is not my fault that they did not inform me of the rules of this dumpster. I should've been handed something and had to sign off on something. He should've asked me for my email which he never did.Business response
05/24/2022
Business Response /* (1000, 14, 2022/05/13) */ There was a miscommunication but we refunded the customer the money charged for the overweight fee.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.