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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
At **************************************** ************************************************* They took a PS4 PRO while working at this job and we want the PS4 PRO back. Also, someone attempted to sign in and change passwords on my accounts. The resolution we want is the PS4 PRO back.
Business response
07/30/2024
We are in ********************* and do not cover the ******* area.
the client can email ********************************************* and provide the service address. They will then be connected with the appropriate franchise that covers their area.
Customer response
07/30/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Displacing responsibility on to a franchise does not satisfy this complaint. This complaint is against the company and your franchisee is a reflection of your brand. Help resolve this situation and dont reference to a call center and it would be appreciated otherwise the complaint is not satisfied.
Regards,*****
Business response
08/01/2024
Hi *****,
Franchises are individually owned and Operated. Unfortunately, I don't have access to which franchise covers your area. I only cover select zip codes in *********************. Protocol is for us to provide you with contact for the Customer Experience team as they have access to who covers which zip code. Once you share your details with them, they can connect you with the appropriate franchise and help remedy the situation. The easiest way to reach them is ********************************************* or ************.
Regards,
*******
Initial Complaint
01/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Please think twice. This company made an already stressful experience significantly more stressful, and continues to do so. The short version is they took a TV away in July and we had forgotten to delete the Roku account. A few hours later I got alerts that all my passwords were being changed for **************** Hulu etc. I called Roku and they said the account was logged into at an ip that was not our address. We cancelled Roku, and then began the journey of freeezing credit cards, changing every single password...basically a nightmare. During a move. Imagine having no credit bureaus or cards during a move. We were charged $388 and have a receipt. Now...8 months later guess who is calling and emailing saying we owe them? I almost cried when I saw the email. After everything we have been through and having literal fraud, they should be refunding us and apologizing. We are planning to *** for all the lost time and stress. But in the meantime I recommend filing a report at Attorney General for your state.Business response
01/11/2024
My franchise does not cover *********, **. Client can call ************* and speak to customer experience and they can direct to the appropriate franchise.Initial Complaint
07/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We called to ask about furniture and trash removal services for a 3 bedroom house and garage. We were quoted 1 truck at $1099. Never was there a mention of additional fees, a time limit or an official estimate before the first truck arrived on site. 7/8/23 they arrived. Explained the 2 hour maximum, additional charges for mattresses, electronics, etc and were told we would need 2-3 trucks more. The trucks are so small it took less than an hour to fill. Second truck was scheduled to arrive 7/10/23. When they arrived, they said we would require 4+ more trucks. We spoke with someone on the phone who stated after the 3rd truck a manager would reach out to see what they could do to help. Third truck comes 7/11/23. House and garage are still not cleaned out. Never did a manager call. We have called the local branch and left messages as well as the main national branch. We are being ghosted. There was no attempt made to recycle anything, everything was trashed, which is not a good look when much of the furniture was in excellent condition. We are now left scrambling to find a new company to come in and remove what is left as the closing is 7/21/23. This is my 81 year old mother's house. She is moving into a retirement community and we absolutely feel she has been taken advantage of by 1-800-GOT-JUNK. An already stressful time has been made significantly worse because of the lack of competence and services by this company. Being quoted $1099 and being $3000+ in with only half of the work complete is an absolute bait and switch.Business response
07/14/2023
This client is in **. Our business operates in Eastern **.Customer response
07/14/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
05/11/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On March 21, 2023, a couple ****-GOT-JUNK employees came out to the location of pickup and picked up a ********************* Bed Frame and King ********* I was ensured 2-3 times by 1-800-GOT-JUNK that my items would be donated and I would receive a receipt for tax purposes. I sent an email April 5, 2023 with the subject line "JOB ID :********" inquiring where my donation was. It is now March 10, 2023 and it took me calling 1-800-GOT-JUNK to be told I should have handled it earlier because they don't keep record after 1 week.This information is not listed on their website in any tab including "About **", "Pricing", or "FAQ". Neither is this information in any document I have read. I tried to contact 1-800-GOT-JUNK in an email on April 5, 2023 ************************************** and today May 10 2023 at 10:13am PST (1:13pm EST) regarding this situation.I am requesting a receipt for tax purposes, or the market price of my ********************* Bed and King ******** being these items were donations, but somehow I can't get information on where they are.Business response
05/11/2023
This client lives in **********. We operate in Eastern *************.Customer response
05/11/2023
Better Business Bureau:
I did not realize 1-800-GOT-JUNK was by ********* NOW live in **********. My reason for using this service was so I could move, as stated in my complaint. I understand this specific page does not service *******, **. I will file my complaint with them.My apologies.
Regards,
*************************Initial Complaint
04/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have called multiple times and every time I call my appointment gets canceledBusiness response
04/28/2023
Im sorry to hear of this persons problems, but we dont operate in **. My franchise covers eastern MA, in the Greater Boston Area.Initial Complaint
11/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired **** got junk to clean out and remove some items from our attic. Two workers came on Saturday, November 19th, 2022 at approximately 12pm. They assessed the job, verified they were fully insured, and agreed on a price of $205. As they started the job one of the workers broke one of the wooden steps to the attic ladder. They stopped the job at that time. We contacted the branch manager and he stated that the damage (estimated at $250) was not their responsibility. They are not answering or returning subsequent phone calls. They also never completed the original job.Business response
11/23/2022
My business operates in Eastern ************* and does not operate in **. This complaint is for a different business.Initial Complaint
11/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
11/8/2022- how many did not remove all the junk they were supposed to remove. They also charge my card once and then tried to charge my card again for a second time for a larger amount. I'm seeking my money back pleaseBusiness response
11/10/2022
This customer is in ********* we service ****** *************. Their issue is with another business.Initial Complaint
05/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Why did you call the cops on me.Business response
05/16/2022
This complainant lives in ********. We operate in **, just west of ******. This person did not purchase from us.Customer response
05/16/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
Will *******
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