Customer ReviewsforNew England Clean Energy, Inc

In September 2024 New England Clean Energy installed a 22-panel solar system on my roof. The sales, design, installation, town inspections for the project went extremely well. During the sales discussions software was used to evaluate the roof size and shape, house orientation, and the effect of nearby trees for several possible panel configurations to determine the optimal power output. During installation the installers offered several good options for running the wiring to minimize visibility on the exterior of the house. The final installation seemed very high quality. Installation required about 2 days including several hours of delay due to heavy rain. The installation passed the town **************, and electrical inspections, and was accepted by ************* without any problems. The system has been up and running flawlessly for several weeks. I recommend New England Clean Energy as an excellent choice for solar projects.

Thank you so much for your thoughtful review! We're thrilled to hear that you had such a positive experience with your solar installation. Its great to know that our sales team, design process, and installation crew met your expectations and provided you with quality service. We take pride in ensuring every detail, from minimizing exterior visibility to passing inspections, is handled with care. We're also glad to hear your system is running flawlessly. Thank you for recommending us; we truly appreciate your support! If you have any further questions or need assistance in the future, dont hesitate to reach out. Enjoy your solar energy!

My Solar PV system had been operating for a little over 10 years when my power inverter failed. My system installer got out of the residential solar business, and although they did honor their 10 year warranty contract, it expired before my system failed. Im now ************. So I searched the internet and found others in my predicament. Not many Installers are willing to take on "Solar Orphans". While searching I came across positive reviews for New England Clean Energy (NECE) who services orphaned systems. I gave them a call. They responded promptly to emails and texts. They were extremely helpful and were willing to repair my system, and deal with *********, the power inverter manufacturer. My inverter was still under warranty so I arranged to have the replacement delivered to my house. **** arranged with ********* to be the new service provider and got my ********* account switched over. When the new inverter arrived, NECE set up an appointment and sent a technician to test my system and install the inverter. The technician arrived on time (can you believe it!), was friendly, courteous, and very competent. He ran into some difficulties between the old and new versions of the SolarEdge inverter but quickly solved the issues. Within an hour, the new inverter was mounted on my house in place of the old, it was communicating with all the optimizers and solar panels, and I was back in production. An hour after that I could see my solar panels and production rates via the SolarEdge app. This demonstrated how savvy the technician was and the overall competence of ****. Another tidbit: once I called NECE and I couldnt get through. A few minutes later I receive a text message asking whats up. I hadnt even left a callback message! Clearly, NECE is exceptional, and I told them so. You dont often get that kind of customer experience. Thats why I highly recommend them.

Thank you so much for sharing your experience! We're thrilled to hear that our team at New England Clean Energy could step in and get your solar system back up and running. We know how frustrating it can be to find support as a 'Solar Orphan,' so we strive to make the process as seamless as possible. Its great to know that our technician was able to overcome the inverter challenges and restore your system's production quickly. **************** and timely communication are top priorities for us, so were happy to hear that came through in your experience. We appreciate your kind words and recommendation!

New England Clean Energy was a great partner working with me through what I made a complex process. First issue was sizing the system correctly. I just switched from gas furnaces to heat pumps. Not only did I not have good data for heat pump electric consumption for a full year, but my woodstove has provided most of my heat for the past 15 yrs. So, I couldn't really provide good data on the efficiency of my home. Oh, and I just added an EV, too. **** worked with me through multiple rounds to model my anticipated electric demand. Then they modeled a variety of panels and configurations to get the cost & electric generation dialed in. They explained my options and had very competitive pricing. With that figured out, next came scheduling. First, I needed to replace my roof, which I did not want to do until winter was behind us and it was warm and dry this spring. And I needed to ******** both the roof and the solar in-between lots of travel. **** worked with me and the roofer to make sure scheduling was stress free. The install was extremely professional - probably the most professional contractor I've ever hired. All of the employees were polite and took the time to explain what they were doing and how everything would work. Unfortunately, 1 of the panels had a manufacturing defect which reduced it's output by about 30%. I discovered it on the 2nd day after we turned the system on. *********************** was extremely responsive. They explained the process to get the warranty replacement. They set expectations for timing. They continued to follow-up with me until they received and replaced the panel. Lastly, they facilitated the *** process so that I didn't have to figure that out. Beginning to end, they were outstanding. You're choosing a ***** yr partner with solar. My experience so far is that I chose wisely.

Thank you for taking the time to share such a detailed and thoughtful review! Were delighted to hear that New England Clean Energy could support you through the complexities of your solar installation, especially given the unique challenges of integrating your new heat pumps, wood stove, and EV. Its great to know that our teams efforts to model your electric demand and find the right system for you were appreciated.
Were also glad to hear that the scheduling and installation processes went smoothly despite the various moving parts. Our team strives to be as professional and communicative as possible, and its wonderful to know that this stood out in your experience.
Were sorry to hear about the panel defect but are pleased that our service department was able to address the issue promptly and keep you informed throughout. Its important to us that our customers feel supported from start to finish.
Thank you for acknowledging our efforts and for trusting us to be your solar partner. Were excited to be part of your journey to sustainable energy and look forward to supporting you throughout the lifetime of your system. If you need anything else, please dont hesitate to reach out!

We got a roughly 7kW installation through NECE on our home. We were satisfied with the professionalism, communication, and quality of installation that New England Clean Energy provided. We would recommend them as a solar installer for people living in ************* or the New England area!

Thank you so much for your positive feedback! Were thrilled to hear that youre satisfied with your 7kW solar installation and that New England Clean Energy met your expectations in professionalism, communication, and quality. Your recommendation means a lot to us, and we're delighted to have been able to assist you. If you have any more questions or need further assistance in the future, please dont hesitate to reach out. Enjoy the benefits of your solar system!

We were just able to turn our panels on much quicker than I expected. Everyone involved in our project was very knowledgeable and helpful. We spoke with 5 solar companies before going with New England clean energy. What really sold us was every other company came with their pdf of this is the solar plan we made for you where our sales person **** opened the program they use to create the plan and played through different scenarios as we asked about putting panels on different parts of the roof. It felt more like we were coming up with a plan together, not just being sold a prepackaged plan. Another thank you to our project manager **** and ********* in the office for always keeping us in the loop and responding to emails clearly and quickly.

Thank you so much for your detailed and positive review! We're thrilled to hear that you had a smooth and quick experience with turning on your panels. Our team takes great pride in being knowledgeable and helpful throughout the process.It's wonderful to know that ****** personalized approach made a difference for you. We believe in creating customized plans tailored to our customers' needs, and it's great to hear that you felt involved in the planning process.We'll make sure to pass on your thanks to ****, *********, and the entire team. Your feedback is truly appreciated and motivates us to continue providing top-notch service. Enjoy your new solar panels and the clean energy they provide!

Installed my panels. And have performed work on damage from squirrels. I have been very impressed with all the employees and the decisions made.

Thank you for your positive feedback! We're thrilled to hear that you've been impressed with our team and the decisions made throughout the process of installing your panels and repairing squirrel damage. Providing excellent service and making sound decisions is a top priority for us, and we're glad to know we've met your expectations. If you have any further needs or questions, please don't hesitate to reach out. We appreciate your trust in us!

The **** truly deserves the five stars. Starting with ***** excellent ability to communicate the value **** provides, ******** fast reactions during managing the project, the whole installation team's quick work and especially ******'s ability to immediately identify problems and provide fast solutions - there was no issue left unsolved.

Thank you so much for your glowing review! We are thrilled that you had a five-star experience with New England Clean Energy. From ***** effective communication of our value to ******** proactive project management, and the swift work of our installation team, we aim to deliver excellence at every stage. ******'s expertise in identifying and resolving issues quickly is invaluable, and we're delighted that he ensured everything was addressed promptly. Your feedback reinforces our commitment to delivering exceptional service. Thank you for choosing us!

I contacted **** regarding a reroofing project with an existing 10 yr old 22 panel solar installation. The original company was no longer in business, so I was a bit apprehensive about being able to find a reliable company to do the solar removal/reinstall. In addition I had lost the ability to log in to the monitoring website for the revenue meter due to an e-mail change and multiple corporate transfers, so I could no longer monitor the system in real time. My brother-in-law had used **** back at around the same time and had been very happy with the job they did. I got in touch with their service department. They were extremely helpful, and explained how the process would work. I coordinated with the roofing contractor and with a 1/2 day removal, reroof and 1/2 day reinstall I was only down for about a week. In addition and importantly they were able to 'adopt' my 'orphaned' system and help me restore the connection to the monitoring website. Every step was as smooth as could be hoped for and the communication with the service department was always timely and responsive. I could not be happier with the work done by the **** team.

Thank you so much for sharing your experience! We're thrilled to hear that we could assist you with your reroofing project and the reinstallation of your solar panels. It's great to know that our service department was able to help restore your connection to the monitoring website and ensure a smooth process throughout. We're pleased that everything went as hoped and that our communication met your expectations. Your satisfaction is our priority, and we're delighted to have been able to 'adopt' your system and provide the support you needed. Thank you for choosing New England Clean Energy, and we appreciate your kind words!

********************************* and the New England Clean Energy Team are fantastic. They did a great install. Super professional. Easy to work with. Could not ask for more. Will be recommending NECE to all of our friends and family. --********

Thank you, ********, for your wonderful review! We're thrilled to hear that you had a fantastic experience with ********************************* and the New England Clean Energy team. Our goal is to provide professional, easy, and top-notch service, and we're glad to know we met your expectations. Your recommendation to friends and family means a lot to us. Thank you for choosing us!

**** and his team did a great job with our residential solar project. The panels look clean with no ugly visible wires showing. We are happy with the work.

We're delighted to hear that you're happy with our work on your residential solar project! Thank you for choosing New England Clean Energy. If you have any questions or need further assistance, please don't hesitate to reach out.