6 Customer Reviews
Review from Steve M
1 star10/10/2024
I sent them pictures of my tape measure with the clock motor and told them I had already bought 3 others that were too small. I received an email back with a picture of the motor their "experts" recommended. I emailed back and said that motor shaft looks short but if your "experts" said its right I will trust it. Well... it was too short. When I emailed them to tell them of the issue they sent me some standard email that said something like," that is the only motor of that type, the measurements were on the website". So I told them, "I didn't go to your website so how would I know? Your "expert" recommended it". But just received the same ol email. This was first experience and my last. I'm out $30 due to their mistake. They knew they sent the wrong one. In this new world of distrust this place is no different. No integrity, and no pride in what they do.Review from Billy M
1 star07/29/2024
Bought a new replacement Hermle 451-033 works foe my grandfather clock. 3yr warrenty. Ran good for a month or two then started going off for the first quarter at 7 min after the hour. Returned it got it back annd it done the same thing. Mr S*********** insists something on front of works binding. I found nothing binding. Something inside the works is binding it has to be. Anyway, no offer to send it back to factory. 400.00 set of works and clock still doesn’t work correctly. I have another 30 yr old clock to replace works in but from the looks of things it will mot be bought form Clockworks. Really disappointed in these folks and Hermle’s warrenty service.Review from Martin P
1 star04/22/2024
Received defective QU40. Described issue, emailed pictures of issue, was told online not their product, send more pictures. No response to pictures of front and back.Called 800 support on Monday and same person now on phone but she could not find pictures.FINALLY she says replacement will be mailed **** that evening. Deceptive web pages, no customer support, and products made in China. BEWARE!Review from Jeffrey R
1 star12/09/2022
They sold me a $5.19 habor freight product for $18. They have a policy of no returns under $20. I dont beleive thats legal in **************, a 30 day return policy is the state law. Big rip-off
Clockworks Response
12/10/2022
Clockworks *** is a convenient place to obtain clock related items. Just as any retail or specialized industry the products of course can be found for less with some digging. We offer encouragement and information to the clock hobbyist as a one spot portal in exchange for some profit. It is stated this on the website, in fact it is provided in some spots where it can be found for less right on the product description itself. This order was already been refunded yesterday, please keep the product no charge and have a great day.*****Review from Len Y
5 stars02/26/2022
I needed to replace a crapped-out 3" Danbury clock in a stand with engraved plate in honor of my parents' 50th anniversary. That was 21 years ago. With my father passing away last year, this really means a lot to my 90 year-old mother. A quick internet search and I found Clockworks. I located the exact replacement on their website, paid on my credit card and Mom had her new clock 10 days later. She is thrilled and I am quite pleased also.Clockworks Response
03/02/2022
HI Len- Thanks for sharing your story. This is why we love what we do at Clockworks. Its especially wonderful to hear that you and your mother can enjoy this memory of your father. Thank you for supporting us with a review.Review from Joy H
5 stars01/27/2022
I am very happy to have found this company. I needed a new face and mechanism for my clock and they had exactly what I needed. The shipping was very fast and customer service was excellent. Reasonably priced.Clockworks Response
01/31/2022
THANK YOU
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