Customer ReviewsforWhitecap Plumbing & HVAC

I met **** DeMeo last year and he was a very charismatic guy who promised our brand-new hot water heater and AC unit (he provided these) would be under warrantee, and he would be more than happy to come by to fix any problems. Once he finished the big job of AC and water heater, he promised to come by to finish up. Sadly after dozens of calls and text messages, he ghosted me. I pleaded with him to come fix his almost $11,000 products. He stopped by once and told me to buy water pump and he'd come back to install if we needed him. I never heard from him again. I'm beyond frustrated that I trusted this person and cleaned out of savings only to be ignored. So we STILL have no AC!!

DO NOT HIRE THIS COMPANY!!! If I could give a minus -100 stars I would. Nightmare scenario, incompetence, unprofessional, shoddy work, and the owner Eric Demeo is a HUGE LIAR!! Talks a good game, delivers on nothing. Hired to replace my entire HVAC system. Eric claimed to be a preferred diamond Mitsubishi contractor which was also a lie. Was promised a two day install, took over 3.5 months and never finished!! Left the jobs a huge mess, had to hire a roofer to fix a hole he left with a pipe dangling out! Nothing but delays and excuses. Tried to do electrical work on his own and he’s not a licensed electrician, I had to hire and pay an electrician to fix his failed attempts. Never passed inspection and he stopped responding to texts, calls and emails! I was forced to hire another HVAC company, BRIGGS MECHANICAL. Outstanding! They were amazing, They had to reset lines, install pans under units, reclaim all refrigerant, reinstall proper amounts, set and mount air handlers (he left the wobbly and crooked), rerun PVC piping, re-run pinched copper lines from splitter unit, install 3 kumo cloud devices which Eric claims were installed (no surprise, another lie). Overall a horrible experience. This is not all of it, there’s even more details that is not worthy of my time to articulate. I just hope people can see this review before hiring this pretender. Contractors like Eric give the HVAC industry a black eye. He takes no pride in his work and has a major lack of integrity!

He did quick exceptional work 2 years ago which is why I called him back for work with my heater and kitchen. Unfortunately, he and his team have become very unreliable and grossly incompetent. The work that I paid for was not completed. In addition, the installation of a disposal was incorrect resulting in leakage under the sink, and a dishwasher not draining. These are basic things that are even outlined in the instructions. He and his team do not know what they are doing, they are very unreliable when it comes to timing and at this point, he is not even responding when the job is clearly not done yet (even after I paid him the full amount). Beware of DeMeo heating. They are unreliable, dishonest and incompetent.