Business ProfileforKAM Appliances, Inc.

On 8/10/2024 I went to KAM Appliance with the purpose of purchasing a New refrigerator and New cooktop. I was sold a 30 Themador 5 pilot cooktop for ******** which included a 5 yr warranty for ****** and a ********* star 18.6CU ft. Counterdepth fridge for ********. Both were delivered 8/14/2024.Day one the freezer did not close properly, the seal (rubber) is not sufficiently tight enough to suction to the metal part of the freezer. So there is a gap and cold air is escaping continuously and this causes ice and frost to collect on the items in the freezer. We checked the seal and removed ice that formed under the rubber gasket preventing it to seal, but this kept happening. Next the ice machine could not be triggered to shut off, the plastic handle never reached the surface of the container to meet the ice, so it continued and the ice cubes fell behind the tray inside the freezer. We turned it off permanently. I called KAM on 8/27 and explained the two issues and was told it was not defective and if I returned the item there would be a 30% restocking fee! I explained that the product wasnt in a box, it was on your showroom floor and this was extreme. They suggested a service call but the next service call was 30 days away in late September, however they could put me on a waitlist for cancellations. After speaking with several people they found a cancellation and said they would send a service tech the next day 8/28. The Service technician was very nice however he did exactly what we did to correct the problem which still exists today. They refuse to exchange the item without charging 30% to restock the item that is number one defective and number two a floor model. This is corrupt behavior. When you purchase something that is labeled NEW it should not have quirks and issues within the first week of ownership. Im not looking for reimbursement but replacement with something that is functional with out problems.