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          Find a Location

          Ron Bouchard Auto Stores has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Ron Bouchard Auto Stores

              500 Old Union Turnpike Lancaster, MA 01523

              BBB Accredited Business

            • Ron Bouchard Auto Stores

              488 Old Union Turnpike Lancaster, MA 01523

              BBB Accredited Business

            • Ron Bouchard Auto Stores

              490 Old Union Tpke Lancaster, MA 01523-3019

              BBB Accredited Business

            • Ron Bouchard Auto Stores

              288 Lunenburg St Fitchburg, MA 01420

              BBB Accredited Business

            Business ProfileRon Bouchard Auto Stores

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            500 Old Union Turnpike

            Lancaster, MA 01523

            Get Directions
            Visit Website
            (978) 345-1800

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/1/1987

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            We offer new and used vehicle sales, parts and service. We have been serving central Massachusetts and the surrounding communities since the 1970s.

            Products & Services

            New and used vehicle sales, parts and service.

            Business Details

            This is a multi-location business.

            Find a Location

            Ron Bouchard Auto Stores has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Ron Bouchard Auto Stores

                500 Old Union Turnpike Lancaster, MA 01523

                BBB Accredited Business

              • Ron Bouchard Auto Stores

                488 Old Union Turnpike Lancaster, MA 01523

                BBB Accredited Business

              • Ron Bouchard Auto Stores

                490 Old Union Tpke Lancaster, MA 01523-3019

                BBB Accredited Business

              • Ron Bouchard Auto Stores

                288 Lunenburg St Fitchburg, MA 01420

                BBB Accredited Business
              Location of This Business
              500 Old Union Turnpike, Lancaster, MA 01523
              BBB File Opened:
              6/1/1987
              Years in Business:
              38
              Business Started:
              1/1/1986
              Business Incorporated:
              7/9/1986
              Accredited Since:
              6/1/1987
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Ron Bouchards Auto Stores
              • Ron Bouchard's Auto Sales, Inc.
              Business Management
              • Mr. Chad Bouchard, General Manager
              Contact Information

              Principal

              • Mr. Chad Bouchard, General Manager

              Customer Contact

              • Mr. James Kane, Service Director
              • Ms. Paula Bouchard, CEO
              • Mr. Chad Bouchard, General Manager
              • Ms. Bree Schpero, Manager of Marketing
              Additional Contact Information

              Fax Numbers

              • (978) 345-8580
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/25/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              i bought a pre owned ****** ****** 2013 on march 7, 2024 i drove the car for 7 days the brake icon was on and the rear brakes made noise and the brake pedal went close to the floor very mushy brake pedal experience. this was mentioned to jacob h******** the salesman who waited on me. i had the car for 7 days on day 7 march 13th it was time for inspection. i brought the car back to them and waited 3 hours only for them to tell me it did not pass inspection while waiting in the lounge.i heard the tech say to nate another salesman " i cant pass this " no surprise to me ..again i mentioned something to nate who was handling me on this day which is now day 7 ..he dismissed what i said which was " the car needs back brakes " he set me up in a loaner car and said it could be till the following monday to take care of this safety issue .. back brakes and or a master cylinder. jacob then came to work on fri march 15th 2 days after i dropped off the car. ***** said on fri the 15th they looked at the car and determined it was defective brake parts and that they had to order them because they didnt have them in stock. the weekend goes by . on monday the 18th jacob h***** tells me the parts r " delayed " on tuesday the 19th he tells me the car is being repaired .. on the 20th wed he tells me that there is some issues with it and they want to make sure it is all set ..on thursday the 21 st he tells me the car is all set .i will have it that day .hours pass and he tells me he will have it delivered tomorrow which is now friday the 22nd he delayed and lied numerous times the car was delivered on march 22nd at 2:30 pm the brake icon was still on and there was no change in the brakes i do not want them to repair the car they cant be trusted i am getting it fixed by my mechanic and i want reimbursement..the new sticker is s on the car they pushed or sent it thru illegally.*** will investigate this week ***** has been informed..this is a safety issue serious
              Read More
              Read 6 More Complaints

              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sarah V

              09/19/2024

              I brought my car, which I purchased at Bouchards, in for a routine oil and transmission fluid change. All the fluids leaked out onto my parking spot. I brought the car back, they replenished the fluids and cleaned under the car. I told them about the mess left in my parking spot (I live in a condo so there is a Board of Trustees). Bouchards sent someone that day and he spread dirt over the oily mess. I then had a black mess of sand. I called Bouchards again. A guy came and spread more sand. I then had a bigger pile of black, oily dirt. I have called them repeatedly. They promise to have someone call me, they never call back. I posted pictures on their ******** page along with my complaint. The posting disappears. We have purchased FIVE new cars from Bouchards. Never again.

              Ron Bouchard Auto Stores Response

              09/27/2024

              We are sorry for this inconvenience that it has caused over the past few weeks. I know our service manager has been out to inspect the area where the spill occurred and agreed to reseal the drive where the leak has taken place.
              Read 3 More Customer Reviews

              Local BBB

              BBB Serving Central and Western MA and Northeastern CT

              More Info on Local BBB

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