ComplaintsforL & X Carpets and Rug Cleaners
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Complaint Details
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Initial Complaint
07/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired L&X Carpets to clean 6 rugs and provide under matting for all six rugs for our new home on June 24 , 2022. When the fellow came to look at rugs and provide quote of ~$3500 for cleaning and matting, I specifically told him we needed the rugs back by no later than July 8, two weeks hence, because we were moving in on Saturday July 9 and needed to lay down the cleaned rugs before the movers and furniture arrived. I was assured that they would meet that deadline, and if for any reason they had a problem they would move furniture and position rugs themselves as desired. The rugs were not delivered on time, and when 5 of the 6 rugs finally arrived this am (July 19th) , the person was alone and said he did not have time to lay down rugs. I refused to pay w/o completion of the job to include rug inspection and matting/carpets lay down, whereupon became angry and took rugs away , telling me that I would have to pre pay in cash before subsequent delivery. I do not wish delivery until I have full assurance that the job will be completed as promised.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.