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          Find a Location

          BJ's Wholesale Club, Inc. has 267 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • BJ's Wholesale Club, Inc.

              350 Campus Dr Marlborough, MA 01752-3082

            • BJ's Wholesale Club, Inc.

              300 Route 17 E Rutherford, NJ 07073-2102

            • BJ's Wholesale Club, Inc.

              4000 NEsconset Hwy East SEtauket, NY 11733-3306

            • BJ's Wholesale Club

              650 Memorial Dr Chicopee, MA 01020-5053

            • BJ'S Wholesale Club

              1785 Airport Rd Allentown, PA 18109-9528

            Business ProfileBJ's Wholesale Club, Inc.

            Buying Clubs
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            See all additional business information

            Contact Information

            350 Campus Dr

            Marlborough, MA 01752-3082

            Get Directions
            Visit Website
            Email this Business
            (800) 257-2582

            Customer Reviews

            1.11/5

            Average of 220 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,273 complaints closed in last 3 years

            420 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            BJ'S Wholesale Club, Inc. is a membership club. The company sells brand name food and general merchandise to both businesses and consumers. Any business or consumer may join for an annual membership fee.

            Business Details

            This is a multi-location business.

            Find a Location

            BJ's Wholesale Club, Inc. has 267 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • BJ's Wholesale Club, Inc.

                350 Campus Dr Marlborough, MA 01752-3082

              • BJ's Wholesale Club, Inc.

                300 Route 17 E Rutherford, NJ 07073-2102

              • BJ's Wholesale Club, Inc.

                4000 NEsconset Hwy East SEtauket, NY 11733-3306

              • BJ's Wholesale Club

                650 Memorial Dr Chicopee, MA 01020-5053

              • BJ'S Wholesale Club

                1785 Airport Rd Allentown, PA 18109-9528

              Headquarters
              350 Campus Dr, Marlborough, MA 01752-3082
              Email this Business
              BBB File Opened:
              5/13/1998
              Years in Business:
              40
              Business Started:
              1/1/1984
              Business Incorporated:
              11/19/1996
              Type of Entity:
              Corporation
              Number of Employees:
              3400
              Alternate Business Name
              • B J's Gas Station
              • BJ's Wholesale Club Optical
              • BJ's
              • BJ's Optical
              • BJ's Wholesale Club
              Business Management
              • Mr. Scott Schmadeke, COO
              • Ms. Krystyna Kostka, Chief Supply Chain Officer
              Contact Information

              Customer Contact

              • Mr. Joseph Gould, Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1,273 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/13/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I have an $8 coupon for ******** that expires tomorrow Thursday the 14th. I have contacted the store in *******, ************************* and ****************** for the past 13 days, and they don't have it in stock. Instead, they have a generic brand that is $39.99 and no coupon for it. I've contacted customer support multiple times, and they can only extend the coupon for an additional 7 days. However, the next shipment won't arrive until the 21 after which the stamped coupon won't be valid anymore. This is false advertising and bait and switch.
              Read More
              Read 1272 More Complaints

              Customer Reviews

              220 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Carlene D

              11/16/2024

              Dear BJ's Customer Service,I am writing to express my dissatisfaction with my recent experience at your store. I visited BJ's to redeem my free turkey coupon and approached the customer service desk for assistance. The agent instructed me to go to the back of the store, but his directions were vague and unhelpful. When I asked for further clarification, he simply repeated, "Go to the back of the store, you will find it."After wandering around the back of the store, I eventually figured out where to find the turkeys and selected one, hoping I had done everything correctly. At the register, I was still confused and struggling with the process. The front desk service agent was texting on her phone and did not offer any assistance, which I found extremely unprofessional.I attempted to speak with a manager about my frustration, but I was told she was in a meeting. I am disappointed with the decline in service quality, especially considering the amount of money I pay to be a BJ's member.I hope you will address these issues to improve the customer experience.Sincerely, ******* *****
              Read 219 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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