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            Business ProfileHeart to Home Meals

            Food Delivery
            BBB accredited business

            Current Alerts For This Business

            Special Notice:
            This business has additional information regarding one or more of the following; Accessibility, Brands Sold, Price Range, Delivery, Estimates, and up to 40 other things about this business. Read the information here.

            Additional business information

            See all additional business information

            Contact Information

            289 Elm St Ste 102

            Marlborough, MA 01752-4591

            Visit Website
            (508) 658-3000

            Business hours

            Closed
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/30/2020

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Heart to Home Meals provides a selection of over 160 delicious and nutritious meals, snacks, and desserts. Each order is delivered for free by our local team of drivers, with no subscription, commitment, or minimum order value ever required.

            Products & Services

            Beef, Breakfast, Bundles, Chicken, Delivery, Dessert, Fish, Food, Pork, Soup, Vegetarian

            Business Details

            Location of This Business
            289 Elm St Ste 102, Marlborough, MA 01752-4591
            BBB File Opened:
            9/21/2019
            Years in Business:
            5
            Business Started:
            8/23/2019
            Business Started Locally:
            1/22/2019
            Business Incorporated:
            8/23/2018
            Accredited Since:
            1/30/2020
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            18
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Christopher Webb, President
            Contact Information

            Principal

            • Mr. Christopher Webb, President

            Customer Contact

            • Ms. Emily Mcadams, Customer Relations Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a food delivery service

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            KMW

            10/18/2022

            Do not buy from this service! I give one star bc I was unable to leave zero. Just the way star rating works I guess. Heart to Home sent us beyond BEST BY or EXPIRED meals. No crackers with soup, and soup was TASTELESS! HEART TO HOME customer service BLAMED all problems on THEIR warehouse ppl. Throwing ppl under the bus and taking no 1st line responsibility....... REALLY GLAD I DON'T WORK FOR Heart to Home! And we won't be eating their meals either.Serve the ppl DON'T MAKE EXCUSES!

            Heart to Home Meals Response

            11/01/2022

            Im sorry that you were unhappy with your service. Heart to Home Meals does stand by our Satisfaction Guarantee and were always happy to provide a refund or meal replacement to our customers when our service does not meet expectation. To provide some further insight about our meals, all of our meals are made and then immediately frozen, which is why you will notice a Best Before date indicated on each label rather than an expiration date. Best Before dates indicate when a product will be of the best flavor and quality, but the meals remain safe to eat well past that date. With that said, it is not our practice to sell meals to customers after the Best Before dates have passed, and we apologize for that. Forgetting the soup crackers was also an error on our behalf, and again we apologize for the inconvenience. We are happy to provide a refund and to help rectify this situation. We would also love to hear the full details of your experience so that we can continue to improve our service. Please feel free to call or email me directly **************************************** or **************.-*****

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            Better Business Bureau in Eastern MA, ME, RI & VT

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