ComplaintsforCold Stone Creamery
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Complaint Details
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Initial Complaint
06/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I called for three days prior to cancel a custom cake because a female employee there told me that if I prepaid and had to cancel for ever reason I could before the pick up date no answered for 3 days for me to cancel and than on the day of pickup a manager told me with laughter they dint answer in weekdays because they are busy and refused to honor a refund even though I told him I called many many ***** for 3 days so they were able to keep the cake which had no special names on it just a generic message and they kept my money that is not right very frustrated .
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.