ComplaintsforReady Set Boat
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On June 6th, 2024 I purchased a 115HP Mercury 4-Stroke Outboard Starter from Ready Set Boat. Item # ST119-230728-M115 (2yr warranty). The part was not the correct part, so it was returned with the return invoice per instructions from the web site. The item was delivered on June 17th at 2:40PM. I had not received a credit or a reply to my email, so I did a follow up email on July 8th and then again on July 17th. The phone number that is listed doesn't allow you to talk to customer service or leave a message, it only directs you to email them. The emails were sent to sales@readysetboat.com.I still have not received a credit.Customer response
08/12/2024
As of today's date, I have not heard from the business in response to my complaint.Business response
08/12/2024
A refund (minus restock fee) has been issued. We actually made an error and refunded the $35 shipping cost as well, which shouldn't have been refunded.Customer response
08/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************Initial Complaint
07/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Transaction date - May 7, 2024 Amount - 484$Products were returned due to not being the correct parts. Carburetor, impeller, spark plugs, gasketsBusiness response
07/28/2024
A refund has been issued for the returned parts, less our stated 20% restocking fee.Customer response
07/31/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I still have not received the refund in my account and it doesnt even show that the refund is pending yet. I dont want to close out my complaint until my refund shows up in my account because I do not trust the company after this. Please leave this complaint open until I see the refund.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business response
08/01/2024
We have made 2 attempts to issue the refund, however our bank is saying that the card used was reported lost or stolen and thus we can not issue the refund (image attached).Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
*** returned an unused, unmounted, undamaged carb 2-3 weeks ago, reach med out twice via email, and tried calling. Ive not received my refund nor any response from this company.Business response
07/01/2024
We did receive the part back and have now issued a refund (minus a 20% restock fee as per our posted return policy).Customer response
07/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
The carberator they sent me as defective and the bolts that mounted to the intake manifold didnt even fit through the holes. I want a refund for my purchase.Purchased both carburetor and propeller upgrade for a mercury outboard. The carburetor is poor quality Chinese product ,this was asked to be sent back the day after it arrived at my address.Business response
06/03/2024
We sent **************** instructions on how to return the part(s), however we have not received them back yet.Customer response
06/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
11/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
sold me a product that does not increase the performance of my outboard motor from 3.5hp to 5hp! that they claim that is does! totally a scam! i shipped it back unused and i was charged $45.00Customer response
11/22/2023
I have not heard from the business in response to my complaint.Business response
11/28/2023
The customers claim is untrue. He never used the parts so I'm not sure how he can claim it didn't work or was a scam. A restock fee was charged per our refund policy clearly stated on our website, and in which he was directed to before returning the order. A full refund, minus the restock fee, was issued.Initial Complaint
07/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a carburetor and prop set from Ready Set Boat. The product did not fit the engine that it was said to match on their website. They gave me the information on where to return the part for a 20 percent restocking fee charge. I sent the part in and have not received any refund. I cannot get ahold of them and have been attempting to for weeks. I would like them to honor their return policy and refund my money.Business response
07/10/2023
Just to clarify - the customer stated that "they placed this order by mistake". It does fit what the website says it fits. A refund (less the restock fee) has been issued for $199.98.
Customer response
07/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.To Ready Set Boat, I appreciate you guys finally getting back with me. I find it very unprofessional that you guys did not want to reply or issue a refund until this got reported to the BBB. Big thank you to them as this wouldnt have been possible without the BBB. I hope that you guys can improve your customer service as that seems to be your businesss downfall.
Regards,
*************************Initial Complaint
05/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
April 23, 2023 I purchased a trim motor from my mercury 60 hp after installing it it was leaking brought it to a certified mercury dealer who said the motor was defective and had never been cast right gasket would not see properly I emailed ready said Boat asking for a refund. They responded that I would need a receipt saying I paid for a new one.I sent them a copy of the receipt I have heard nothing ever again Ive emailed *********************** multiple times without any responseBusiness response
05/20/2023
This requires an override which we are working on. Our policy is to provide a replacement item if the one the customer receives is defective - but the customer had ************************ bought one somewhere else. So we are going above and beyond to assist with a refund that is against our policies and a refund should be issued soon.Customer response
05/21/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I appreciate ************** trying to go above and beyond but
1. all transactions have been electronic and an override and refund should take minutes not weeks2. The neglect to respond to my questions in my emails and lack of proactive communication is the most frustrating of all
3. I would like ************** to define soon with a date the refund will be issued as soon is extremely vague
Regards,
******
Business response
05/22/2023
A full refund has been issued.Initial Complaint
04/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I order a part from them they shipped the wrong part I returned the part within 30 days for a refund and they have not replied or responded I'm pretty sure there running a scamBusiness response
04/25/2023
A refund has been issued.Customer response
04/26/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Initial Complaint
03/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I recently ordered two ****** fuel pumps that have since failed and been returned to you for warranty. We dealt with *********************** regarding this issue stating that we needed to return the items and they would evaluate them and get back with us and we have not heard back from him since Oct. 14,2022. Our order # is *****. I have since emailed asking for a status update on November 28,2022, December 4,2022, December 7,2022, January 3, 2023, January 30, 2023 and March 6, 2023 and still haven't received a single email back from ****** or anyone else on your team. My husband has also emailed the company several times with no response. I have also tried calling the business phone number multiple times, which only directs you to the website, in which still nobody responds.Business response
03/10/2023
A refund has been issued for the returned items.Customer response
03/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
02/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a carburetor from this business which claimed to be the correct one. Once I received the item it clearly was the wrong part and I contacted him to ask him about it. He replied to me up until I sent him pictures of my old one and the new one showing him it was not even close. I then told him I would be returning that part and asked how he would like it handled and since then nothing. So I am out my money and the part. I will be returning it to him with a signature required so I can see if he received it.Business response
03/09/2023
We have received the part back and it is awaiting inspection. As long as the part is still in new condition, we will issue a credit.Customer response
03/09/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Tyler
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Customer Complaints Summary
18 total complaints in the last 3 years.
6 complaints closed in the last 12 months.