Customer ReviewsforCulligan Water Filtration of New England

I am not sure which Culligan to write a review for so I went with the one that came up. We are new to the water softener world. I will be very transparent and say we got the brand new softener put in two years ago for our irrigation system only. It does not get used for the house water but just for the summer months for our irrigation system. We had too much iron in our water. I was up sold from a single softener system to a double softener system which I was fine with as I was told with the amount of iron I have, Ill need two. I was told the salt will need to be replaced when it goes low. The salt has never gone low but because we are new to this we just figured we would wait until the salt goes low as we dont know when and how long it takes for the ********** low. My irrigation person told me I need new sprinkler heads and I said why have I replaced so many in the past two years. He said theres too much iron In my water so the rust is clogging the heads and breaking them. I said I have a softener why is this happening and thats when it dawned on me that the salt hasnt been changed and hasnt gone down and by now it should have gone down. The only explanation is something is wrong with the system. So Culligan wants to charge me for parts and service fee to come out and fix their system which never worked I. The first place. And even when speaking to them to see if the fee can be waived due to the fact that it seems the system isnt working I wasnt told if thats the case there wouldnt be a charge. Doesnt seem they back their products which a softener is not cheap! Very disappointed. Also have a reverse osmosis system for drinking water and am very disappointed because I would assume such a company would back their products. Find another company who will back up their products when it doesnt work as it was supposed to.