ComplaintsforJohn's Auto Sales, Inc.

• Initial Complaint

  10/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  HORRIBLE SERVICE! PLEASE AVOID BUYING A CAR HERE! I DIDNT GET MY DEPOSIT BACK! THEY ARE FRAUD!! I recently had the unfortunate experience of purchasing a vehicle from [johns auto sales], and I cannot emphasize enough how dissatisfied I am with the entire process. From the moment I walked in, the staff seemed more interested in making a sale than genuinely assisting me. First, the sales representative was pushy and dismissive of my questions, making me feel uncomfortable. I felt rushed into making a decision without being given all the necessary information about the vehicle. After finally settling on a car, I was assured that it was in excellent condition. However, within a week of driving it home, I discovered multiple issues that were not disclosed during the sale. To make matters worse, when I reached out to the dealership for assistance, customer service was unhelpful and dismissive. They seemed more focused on protecting their bottom line rather than addressing my concerns. Overall, I would not recommend [johns auto sales] to anyone looking for a fair and transparent car-buying experience. There are far better options out there where customers are treated with respect and honesty.

  

  Business response

  10/24/2024

  Mr.  ***** gave us a $500 deposit which he is looking to be refunded to him.  The tax, title and registration fees totaled $818.13.  Since his vehicle was a complete deal and was registered through the state, that money was paid to the RMV.  We explained to Mr. ***** that we, as a dealer, are not allowed to apply for an abatement for the sale tax.  He needs to file for the abatement with a Form VM-AB2 Rescission of Sale of a Motor Vehicle Affidavit. 
  
  In regards to the remainder of his complaint, we find it unfortunate that he was unhappy with the service provided at Johns Auto Sales. We strive to assist our customers with any problems they have.

• Initial Complaint

  03/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I put down a deposit on a car I was told had no issues. It several things wrong with it so i said I want my money back. My stepdad who passed before he could get my money was friends with the owner and the only reason I went there. I've sent emails messages through their website and gone in person and told we don't have the check the person is not in come back or call. I live over an hour away they have my info yet haven't attempted mailing my check. I'm too busy to keep calling. Please help me get my $1200 back and have it mailed to my house.

  

  Business response

  10/25/2024

  He received his refund as shown by the attachment.  The check cleared our bank on may 3, 2024.  That should close this case.

  Customer response

  10/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ****

• Initial Complaint

  01/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  July 18 $24,543

  

  Business response

  02/08/2024

  The owner of the company, *********************************, is requesting that **************** contact him directly via his cell phone at ************.  He would like to discuss the specifics of his service complaints and work to resolve this with him.
  

  Customer response

  02/13/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The phone number that  they ask me to call is disconnected ************
  

  
  

  

  Business response

  02/13/2024

  Hello ***************,

  I'm not sure why you think this number is disconnected.  It is the direct cell phone line for ************************************* and it has been for many many years.  We just tested it to make sure the call went through and it did.  In addition to the direct cell phone line @ ************, you can also reach out via our office phone at ************.  
  

  If  **************************** is not available please ask for ***** and she will make sure that she gets you hooked up with **************************** directly.

  Thank you in advance.
  

   

  Customer response

  02/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ********************* ******

• Initial Complaint

  08/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased my vehicle ( financed) from **** auto sales **** every month since the purchase, Ive had to take it into an auto shop to have something fixed on the vehicle. I tried reaching out to ***** several times via call or text with not a single response. He reassured me the first few times I had car troubles that the vehicle was absolutely fine, zero problems, which was untrue. I would like to be reimbursed for all the work I had done on this vehicle, and or a lower financed amount for the vehicle in general!

  Customer response

  09/03/2023

  I have not heard from the business in response to my complaint.

  

  Business response

  03/25/2024

  Hi, this is **** from ****'s Auto Sales. In regards to a complaint that we received last year from ***** on a *********** that car did go to the bow lag and dealership. We paid ***** or $1,300 + a little extra to make her happy and I believe that she is happy. I have spoken to her 2 or 3 times since then and she seems to be happy. If there is any other questions, please feel free to call me back. Thanks, have a great day

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I inquired about a Jeep Wrangler 2012 Standard/ 2012 via the internet. **** asked me to fill out the inquiry application on their website and leave the carfax site which is where I found the Jeep. I advised **** at Johns Auto Sales that I had excellent credit, an 835 on Experian and I did not want my credit pulled. I said that I could pay cash for it but I wanted to speak with someone about delivery cost AND the asking price. I never heard from anyone about either of these points. **** continually told me that he would call me back and never did. Neither the delivery fee or the actual cost was ever discussed. Without my approval, *****, their finance guy pulled my credit for two credit unions plus their own business. I understand Johns Auto Sales pulling my report but I absolutely do not understand ****'s Auto Sales pulling my report from ******************** who doesn't even SERVICE ********. I live in ********. Evidently Johns' Auto was contacted by ******************** and then they submitted another hard pull on my credit with a different ************* All before any deal was solidified for the vehicle. Then *** and **** said they would rescind the credit pulls after I sent a check for NY Sales Tax. They have never followed through and now just text me TU when I ask. I have sent several texts because that's the only way they communicate but they refuse to remove the inquiries. I just want the two credit union pulls or hard inquiries removed from my report and they are the only ones that can do this. I am also sending my information to all three credit agencies and I have been told to contact the BBB by both Credit Unions. On a smaller note, the Jeep is Advertised as Manual transmission, but Johns Auto Sales sent the tax invoice and stated it is an automatic. I feel it is a bait and switch and what I have read on reviews, they do this to females more often.

  Customer response

  08/04/2023

  I have not heard from the business in response to my complaint.

  

  Business response

  08/16/2023

  We did reach out to the credit agencies that we were working with and the Digital ******************** is going to remove the hard inquiry. It does take about 30 days.

  They just got back to us today, We do have an email from ******************************* who is in charge of DCU if you if you need some documentation, we do have that email stating that he is going to remove the credit inquiry. 

  We hope that this helps, thank you so much.

  Customer response

  08/17/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

  I will accept the response when I see it.  

   

  Thank you to the BBB.

   

   

• Initial Complaint

  05/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a vehicle from this dealership and paid for them to register my vehicle and that has not happened. I found out 4 days after signing paperwork for the vehicle that it has multiple recalls on the vehicle that have not been fixed. I had originally put a $6000 deposit on a vehicle and the dealership sold that vehicle without my knowledge. I have been trying to get my money back for the vehicle and they are not cooperative at all.

  

  Business response

  05/14/2022

  I believe we have since made her happy and she no longer wants to file this complaint please verify and let me know if that is not true thank you ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩