ComplaintsforRoll In Roll Out Tire Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Check engine light was on I had the car towed to roll in roll out tire service. The codes were p0016 and p0017 ( can shaft sensor) I was told it would around $300 when I asked for the price before getting a ride to get my car. Upon getting there I was handed a hand type receipt , with one part listed and the 3 lines of "null' the receipt said 388.10 but my card was charged $413.10 when I got in my car the check engine light was still on and still has the same codes they claimed to have fixed. I told the person at the desk and they said it's the timing chain but upon checking with OnStar and advanced auto it is the same codes as the sensors they claimed to fix. I just want my money back as they didn't do the job they said they did. Pictures included of check engine light still being on with a personal scanner and diagnostic report from OnStar showing it wasn't fixed. The receipt I was given with a hand written total that included tax and the screenshot from my bank with the amount I was actually charged. My car now drives twice as bad as it did before this shop touched my car.Business response
01/31/2023
hi good the vehicle in question was brought to us by miss ******* ****** boyfriend to check why the car had a check engine light on
after scanning the vehicle we determined crank position sensors needed to be changed and we did but it did not take the light off we got back to the customer in question boyfriend
and explained to him our findings which were to check timing . this when he said he taken the car to some shop prior to his visit to our shop who had done the timing job on the car .
on discovering that we recommended they take the job back to that shop since it was under warranty . we billed him for the job we did of the two sensors which came to $388 .00 plus tax
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.