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          Premier Exteriors and Design, LLC has 1 locations, listed below.

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            Business ProfilePremier Exteriors and Design, LLC

            Home Improvement

            Current Alerts For This Business

            Alert:
            In September, 2023 BBB investigated Premier Exteriors and Design’s business practices.  This investigation was prompted by a large volume of complaints from consumers who reported that they initiated contracts with them for home improvement projects, collected sizable down payments for those projects, but never returned to perform the work.  Consumers also report that they have been unable to contact anyone at the business for updates or to obtain a refund of their deposit.
            Consumers with outstanding concerns are encouraged to file a complaint for BBB records but may also wish to file a complaint with the Massachusetts Attorney General’s office using this link: https://www.mass.gov/how-to/file-a-consumer-complaint
            On 9/18/2023 BBB submitted a written request to the company encouraging them to address the pattern of complaints. We are awaiting the business’ response and will update this alert when/if we receive one.

            Contact Information

            Sturbridge, MA 01518-1214

            (413) 207-6074

            Customer Reviews

            3.8/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            33 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            According to the information provided by the business they coordinate services for home improvement projects, such as roofing, siding, gutters, decks, windows, doors, hardscaping, and fencing.

            Business Details

            Location of This Business
            Sturbridge, MA 01518-1214
            BBB File Opened:
            10/27/2021
            Years in Business:
            3
            Business Started:
            8/1/2021
            Business Incorporated:
            8/27/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            12
            Contact Information

            Principal

            • Mr. Michael Palmieri, General Manager

            Customer Contact

            • Mr. Michael Palmieri, General Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to make your next home improvement project a success

            Customer Complaints

            33 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/20/2023

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            On 03/28/23 I gave a deposit of $8900 to have a new bath tub installed and the walls surrounding the bathtub replaced. According to the contract this work should have been done by 7/28/23. The last time I spoke with Shaun who is supposed to be overseeing the job he told me that they were waiting on the materials. I have been trying to call to find updates but now when calling it states the phone is out of service. At this point I want my money back. My husband is handicapped and I don't work so that I can care for him. We are on a fixed income. I have been very patient and have waited thinking something might happen but I fear at this point I will not get our money back.
            Read 32 More Complaints

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kaitlin C

            10/12/2023

            If I could 0 stars I would. Hired premier for windows. Was given a February start date when we signed in November 2022. They refused to give us any info on whether windows were ordered or not after the February start date came and went with no work done. Finally may the windows were in albeit not in the color we ordered but we decided to keep the windows instead of waiting another 9 months. Window install was atrocious. Failed inspection twice. We had to call the inspectors as the company had no plans to do so and were upset when we did. Finally passed on the third time but the install was so bad we had the owners out to see. They agreed to cut us a check for our siding company to fix their mistakes. Never saw a check and the company went under with no bases touched since. Very upsetting.
            Read 9 More Customer Reviews

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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