Business ProfileforGentle Dental of New England

I am writing your help with a billing issue with Gentle Dental of ********************************************. They replaced two old fillings with new crowns in September and October 2023. Gentle Dental contacted my dental insurance and provided a treatment plan estimate of the cost of the new crowns before they did the work. A check with the dental program prior to the work showed the clinic was listed as one of their in network as as 42 North Dental Care at ***********************************. I took estimate in good faith and had both crowns done. Gentle Dental staff assured me I would receive pricing in accordance with the treatment plan Gentle Dental submitted the claim. In early November, I received the a notice from my insurance plan that they were an out of network provider with a check for $2089.60. It seems the dentist who performed the work was not listed as a dentist a ******************************************************************** even though a lot of the dentists that practice there are in the network. Neither you nor your staff had informed me that she was not in the network. I received a bill message from Gentle Dental with as statement of account for $5295.01. I disputed the charges on the statement of account because I believed they were in error and asked them to re price the work at treatment plan, write off any disputed charges and send me a new account statement. I received a phone call from the Gentle Dental Billing Manager on November 27, 2023 during which she said Gentle Dental had not billed my insurance correctly and if I enclosed a check for $2,642.23 as final payment for work described in the attached treatment plan she would resolve the matter. I mailed the check to her on December 1 2023. I received the attached bill for $1570.21 with $1345.48 as patient portion from Gentle Dental dated October 7, 2024. I have tried to contacting them without success. I am elderly and on a fixed income. Please Help.Sincerely,**** *****