Customer ReviewsforSun Life Assurance Company of Canada (US Branch)

I have an rrsp and company pension with the financial side of sunlife, and I called them with an urgent matter, to stop taking a large percentage of my pay cheque. 3 separate people took my calls, promised me emails to confirm the issue is being dealt with and still nothing has been done. They just keep taking money. I asked for supervisors and was denied. I asked for emails, call backs, anything to pursue recourse if the call fails to fix the problem.I used to recommend my co-workers use these investment opportunities, but now that I know how poor the customer service is I will be steering everyone to an in-person investment firm with a better ranking.

At Sun Life, we take the concerns of our clients seriously, and we appreciate your bringing these issues to our attention. A colleague from our ******** Branch has reached out to ************************* by email to resolve their problem.

I was told by this last contact that I should have been told to seek assistance from my payroll department. If I had been given that advice 2 weeks ago then this financial stress would have turned out fine. However my complaints are about the staggeringly terrible customer service, lack of communication and refusal to get me in touch with a supervisor to promptly handle my concerns. Do better Sunlife. I hope the training discussed in our talk leads to better customer service in the future.

Absolute disgrace of a Company. Reading the other reviews, I've experienced most if not all of the complaints and concerns voiced by others, firsthand.

At Sun Life, we take the concerns of our clients seriously. Unfortunately, this review does not include enough information to appropriately resolve ************************** concern. I reached out via email and received no reply. If ********************** has continued concerns, he should contact our customer service line at **************.

Do not sign up with them , I religiously paid for std and *** for over 6 years never needed their service until November 17 2021. All ***************** notes were submitted my doctor even spoke to them. I yet havent got paid . Emails, calls were done from my end & Im still waiting for a phone call with A FAIR resolution.

At Sun Life, we take the concerns of our clients seriously, and we appreciate your bringing these issues to our attention. We reached out and left 2 voicemails for ************, but received no return call. At this time there are no unresolved matters in **************** claim file, but she can contact our customer service line at ************** for further assistance.

November, 2021, I noticed Sun Life had taken $266 from my bank account. I reviewed my bank statements, and noted they had taken $266 for October, 2021, payment. When I signed the consent, for coverage starting 1/1/2021, I authorized them to automatically deduct funds from my checking account in the amount of $156, no more and no less. . After noticing they took out more than I had authorized them to do so, I contacted our company corporate office and they were advised, by Sun Life representative, that my policy had been cancelled 7/2/2021, and yet they continued to withdraw money from my account from 7/1/2021 to 11/32021. I did not cancel my insurance and they cannot tell me why it was cancelled. The representative from my company was in touch with them, on my behalf. She felt she wasn't getting anywhere with them, so she provided me an email for me to get in touch with them.I have been going back and forth to have my money refunded. The amount of $255 was refunded back into my account 12/2021.I have been told, more than once, "the check is in the mail," and there was never any check.Yesterday, I got a normal envelope in the mail and inside this envelope were 2 money orders. One a Money Gram money order and the other a ******* money order. One was for $110 and some change and the second one was for $155 and some change. Why money orders were sent, I do not know.These are the amounts they took from my bank account:8/16/2021 $155.76 9/16/2021 $155.76 10/18/2021 $266.46 11/16/2021 $266.46 (Returned back into my account)I did not put a stop payment due to I had no idea my policy had stopped. Again, I did not know until the woman from our company's corporate office told me. I don't know why they are not refunding me the whole amount they took out from my bank account. Money they had no authorization to be deducting after my policy was cancelled.I will be talking to my bank to see if I can pursue criminal charges because they stole money from me and are refusing to return all of my money. Their practices are a scam and unlawful.

At Sun Life we take all concerns seriously. Our review of Ms. ********** issues determined that while she was previously insured by Sun Life through her employer, the accounting concerns that she raised are misdirected to Sun Life. Through our investigation, we have determined that Ms. ********** premium bank drafts were handled by her employers payroll vendor. We have communicated this information to **********************, and we understand that the matter has been resolved.