ComplaintsforToyota of Wellesley

• Initial Complaint

  11/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Unsafe or unfair business practices vehicle was in accident and not notified and charged a price not acceptable for a prior accident being had

  

  Business response

  11/15/2023

  Before we sold this vehicle to ******************* we ran and auto check that showed no accidents, We performed a safety check of the vehicle to check for any safety and frame damage on the vehicle. We originally sold the vehicle when it was new and serviced it up till the time that ******************** purchased it from us and we did not do any bodywork to the vehicle. When we do a safety inspection we do not pull off bumpers to see if any thing might  have been painted underneath. 

  Customer response

  11/16/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2022 Toyota RAV4 from Toyota of ****** in ******, ** and took possession of it on 10/1/2022. Since I reside in MA, I had to get a MA emissions test done. I took the vehicle to Wellesley Toyota on 10/1/2022 to get the emissions test done. They performed the test and after I got home, a family member pointed out that the front bumper was cracked and the paint was scratched. The damage could only have occurred at Wellesley Toyota because the car was in perfect condition when I left ****** and this was the only place I took it. I have been calling and emailing the dealership, but they are giving me the run around and I need help getting it resolved. The dealership is claiming that the vehicle came in damaged and that it was documented, but have not provided any evidence. The invoice from the emissions test does not indicate any damage (because there wasn't any). I've attached photos of the damage as well as the odometer which prove I went straight home after the emissions test (62 miles on the car leaving the dealership and 64 miles on the odometer as of 7pm on 10/1). I've also included a timeline of events thus far and email correspondence between the Service Manager and myself. I want Toyota of Wellesley to fix the damage that they caused.

  

  Business response

  10/28/2022

  I did respond I call the phone number on the complaint and left a message. We have already repaired her vehicle at no charge to her and she has the vehicle back already and driving it. Not quite sure why it says to leave a voice mail and then I get this email. Please let me know.

  Thanks

  ***********************

   

  Customer response

  11/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  

  Toyota of Wellesley fixed my car after I took the issue to social media. At this point, no further action is required. I thank the BBB for their efforts in resolving
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩