ComplaintsforPride Kia of Lynn

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  my engine ceased at ***** miles car was under warrantee for the engine they have had car since Aug. 8th and its still there now they want prove of oil changes from 5 years ago how can anyone know where they went and the place I remember going to they erase the

  Business response

  10/16/2024

  Providing proof of oil changes and proper maintenance according to the manufacturer's recommended schedule is a prerequisite for engine repair/replacement under the manufacturer provided warranty.  It is not something the dealership is requiring or has the ability to waive.  If the customer wants to pay for the repair out of pocket before exhausting efforts to obtain warranty coverage we will schedule repair as soon as possible.  Please let us know how to proceed.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In May 2024 my daughter and I went to Pride *** to purchase her a used car. There was one car that was in our price range and the manager told our sales ************* that it was set to be sold, so he handled everything, and I asked if they inspected it such as breaks etc. to make sure it was good to be sold to us. He said yes. We picked up car on 5/15/2024, On 5/16/2024 she brought it in for inspection, it failed, the sensors on one side were not working, we finally got the car back on 6/6/24. a few weeks ago, she got a flat, had to have towed to a mechanic, he then told us our back breaks were really bad. I called them about it, and they denied them being bad and stated that they were all at least 50%. I reported them to attorney general who advised me to report to RMV inspections, which I did. He did go there and is keeping an eye on them now. The dealership should have looked at the breaks and not sold us a car with bad breaks. They did respond to attorney general and also told them they breaks were all at 50% which was a lie. On Monday a family friend changed the rear brakes for us, when he took them off, they fell apart, that's how bad they were. He said she was essentially driving without rear brakes, and the front brakes are only 30%. I have pictures of the rear brakes and I also kept them. I paid my friend $60.00 for fixing, plus paid for the brake pads. I will attach the receipt and pictures. I want to be reimbursed for what I paid, but most of all I think they should be liable for selling us a car with really bad brakes. Had we not had a flat tire she would not have known about how bad they really were. We paid a lot for the car; it should have been in mint condition. They have not been very nice during this whole ordeal, the service manager ***** and the Sales manager do not know his name, had terrible customer service. $55.99 plus tax and $60.00 for labor. also need front done soon. which i should not have to pay for either.

  Business response

  07/30/2024

  I communicated directly with ************** on or about 7/15/24.  The dealership mailed her a check reimbursing her the cost of rear brakes based on receipts she provided.  She is also claiming the front brakes need to be replaced but has chosen to drive the car for the remainder of the summer and have the work performed before sending her daughter off to college with the vehicle.  I stated we would perform the repair if needed but require her to bring the car to our service department.

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Trying to have a service appointment and when I call they tell me that they cannot make the appointment. The car is one year one month and the ac does not Work. I pay for additional warranty and expect a reasonable response and resolution

  Customer response

  06/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

  Business response

  06/03/2024

  Service Advisor, ***************************, contacted customer, *******************, on 5/24/24 and scheduled a service appointment to repair her vehicle and address her concern.

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My car had a recall on the motor , my motor went and my car was no longer drivable ! I brought my car into PRIDE motor group They informed me they were understaffed and They may not be able to service my car right away . Per my warranty Im entitled to a loaner car , the lot does not have any loaner cars available . I have now been with out my car or any car for 4 and a half weeks . Per customer service they said I could rent a car with my own money then reimburse me which is just another inconvenience on top of the current inconvenience. My case number is: ******** **************** number : ***********

  Customer response

  04/30/2024

  I have not heard from the business in response to my complaint.

  I havent heard from Kia ********** with this matter and still without a loaner vehicle from dealership, and KIA ******** service havent provided a rental car due this bad situation.

  Business response

  05/13/2024

  Our Service Advisor, ***************************, has communicated with ******************* and informed her that we will provide her with a service loaner availble for her use while her vehicle is in for service.  Our loaner was returned Saturday, 5/12/24 and is being serviced and cleaned for her use later today or Tuesday, 5/14/24.

  Customer response

  05/15/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] Ive been without a loaner for nearly 8 weeks, at this point In time, not interested in taking the loaner, Ill continue to rely on my family members for my transportation. I dont feel I should come out of pocket ***** per day since the huge inconvenience in this matter. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Meta

   

   

  Business response

  05/20/2024

  There must be some confusion as we don't charge anything for the use of a service loaner.  Service to ********************** vehicle is nearing completion.  If she would like to reconsider our offer, please have her contact the service manager.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩