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          Find a Location

          The Needed Necklace has 2 locations, listed below.

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            • The Needed Necklace

              PO Box 2380 Westfield, MA 01086

            • The Needed Necklace

              1441 Main St Springfield, MA 01103

            ComplaintsThe Needed Necklace

            Jewelry Stores
            Multi Location Business
            View Business profile
            View Business profile

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate that this business has a pattern of complaints. Consumers report that they are not receiving merchandise they paid for, are not able to process returns and exchanges and issues with the quality of the product they have purchased. Consumers have also been unable to get ahold of the business to rectify their issue. On February 2, 2022 BBB submitted a written request to the company encouraging them to address the pattern of complaints. When the company does respond, we will update this alert.

            Additional Complaint Information

            Customer Complaint:
            BBB files indicate that this business has a pattern of complaints. Consumers report that they are not receiving merchandise they paid for, are not able to process returns and exchanges and issues with the quality of the product they have purchased. Consumers have also been unable to get ahold of the business to rectify their issue. On February 2, 2022 BBB submitted a written request to the company encouraging them to address the pattern of complaints. When the company does respond, we will update this alert.
            See all additional business information

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            Complaint Details

            Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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            Complaint Status
            Complaint Type

            • Initial Complaint

              05/10/2022

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              I ordered a necklace for my step mom ***** on 4/27/22 and she never received it. I attempted to contact the company and heard nothing back from them! I used my ****** account to purchase this necklace. I am extremely unhappy and think they are a bunch of crooks.

            • Initial Complaint

              01/27/2022

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I ordered a pandora inspired charm for the 2021 holiday. Item has not arrived and it's 1/25/22. I have been given the run around from being told it's back order and will be shipped, to they don't know when it will arrive. I would like the item to be shipped or a full refund. These deceptive business practices should not be tolerated and other consumers should avoid doing business with this company.

              Business response

              02/11/2022

              Business Response /* (1000, 9, 2022/02/11) */ Consumer emailed indicating that the business resolved the complaint.

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            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Contact Information

            PO Box 2380

            Westfield, MA 01086

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            (413) 262-1301

            Customer Complaints Summary

            2 total complaints in the last 3 years.

            0 complaints closed in the last 12 months.