ComplaintsforRF Granite & Marble LLC
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Complaint Details
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Initial Complaint
12/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I have a kitchen remodel and the work is not really complicated I found a lot of things thats not right, I was at work my wife was home the guy lie to her that the work is done but I said she should pay him which I didnt so when I got home i found everything that was not done correctly so I reached out to him to come correct the mistakes, he told hes going to come fix it but its been weeks still nothing I have all the text messages between me and him.Business response
01/16/2024
BBB spoke directly with the business and they advised that they had already resolved the issue with the consumer directly.Customer response
01/19/2024
Complaint:********
I am rejecting this response because: because the matter is not resolved and the business owner is lying I have not received any phone call from him since the last time he texted me that's 4 weeks ago nothing was done since.
Sincerely,
*************************Customer response
02/05/2024
BBB Requested more specific information regarding the issues they are seeking to be addressed. Below is the consumer's response:
Paint job he did on the cabinets is terrible I try repaint some of it, also the backsplash needs to be redone its some spots is missing pieces because he did not cut it right so all needs to be redone plus some of the cabinets doors is not closing all the way, I do have videos I can send to you if you want, but I am off on the weekends which I have told him many times and he will set the date but then no show I have all hes text messages to prove it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.