Customer ReviewsforThe Hanover Insurance Group

Professional, good communication, competitive pricing, offer varied products, always answer all my questions. I have had Hanover for more than 15 years

Thank you for taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction. The Hanover Insurance Group

WORST EXPERIENCE EVER. My home was damaged by the hail storm/tornado that struck WNY in July 2024. It has been four months to the day and we are still trying to get our repairs figured out. John **** took over three weeks to give us the estimate after the adjuster came out to our house four days after the storm hit. Our direct next door neighbors had their entire home fixed up before payment was even authorized for our roof - and we were the ONLY house in our entire neighborhood to have a tarp put on due to a hole that was caused by hail damage. During my husband's initial phone conversation with him, he did not even realize we had a hole that led to water leaking in and leaving spots on our bedroom ceiling despite the adjuster including pictures of this in the report. He also did not realize that our garage door was impacted and needed to be replaced, again despite pictures of that also being included in the adjuster report. Emails go unanswered for days/weeks and I have now sent two emails about getting payment issued for our garage door that he has yet to respond to. The vinyl siding currently on our house is no longer manufactured and despite clear NYS building codes, clear instruction from the ***** company regarding correct use of its product, and recent legal precedent for insurance to pay for our entire home to be re-sided, there has been nothing but refusal to issue payment for the full repairs needed to get our house back to pre-storm condition. Winter is coming and it is very unclear if our repairs will be completed before then - and we WILL be holding Hanover responsible if these repairs are not completed and winter weather leads to additional damages to our home or future damages caused by repairs not completed to NYS code/***** instruction.

Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we will respond directly to our client. It is our goal to provide the best service experience to our customers, and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. Thank you, The Hanover Insurance Group

I have been with The Hanover **************** for my auto and home owners insurance for decades. I am a loyal customer who pays for services and policies on time. Over the past two years, my auto insurance rate has increased by $1,000. I have not had any accidents or traffic violations that could explain such an increase and, in spite of sevaral inquiries, I have yet to receive an acceptable explanation. Moreover, calling the "Educators (I'm a teacher) Insurance Agency" telephone line on my bill, used to result in being connected with a local agent who could answer questions about my policies. Calling that number now results in being forced to listen to marketing advertisements about medical alert bracelets and such. No human answers this line to answer policy questions. When I waited out the automated telemarketing messages, a person did answer to try and sell me a medic alert bracelet.I suggest that consumers shopping for policies avoid The Hanover Insurance Company.

Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to ******* ******. It is our goal to provide the best service experience to our customers, and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.

Thank you,

The Hanover Insurance Group

Great service and no hassle claims both over the phone and online.

We appreciate you sharing your experience with us. Your satisfaction is our priority, and we are proud that you had such a positive experience working with us. Thank you, The Hanover Insurance Group

Hanover and my agent have been great to deal with. Only had one small claim, but it was effortless.

Thank you for taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction. Thank you, The Hanover Insurance Group

Great company with great agents. All my questions are always answered by Ruby.

All the staff at Hanover are very pleasant and spend the time needed to explain whatever I ask and help with options. They are always available. Very much appreciated.

Thank you for taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction. Thank you, The Hanover Insurance Group

Great customer service from a company I trust with my personal insurance needs

Thank you for taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction. Thank you, The Hanover Insurance Group

I have never experienced such outstanding customer service from an adjuster. As the owner of an auto body shop, I've dealt with numerous claims and individuals, but Martha P (EXT *******) truly stood out. Her patience and passion for her work are remarkable and clearly noticeable. She certainly deserves recognition for her exceptional service.

We are happy to hear you had a positive experience working with us. Thank you for sharing more about your experience with us. We appreciate it. Thank you, The Hanover Insurance Group

We have had Citizens insurance for several years and have had very good service. We had 3 claims for hail damage last year and they covered everything. We are very pleased with their quick response.

Thank you for taking the time to share your positive experience with us. We are honored to have earned your trust and satisfaction. Thank you, The Hanover Insurance Group