ComplaintsforCaribbean Travel Tour Worcester

• Initial Complaint

  07/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 7/21/2024, I had booked an all inclusive vacation through this agency, bough and paid for in ******* time is getting closer to the vacation, the owner, "Zuly" was to set up the seat assignment through the airline. She made the call through the airline, they said she has to pay ***** which she refused to do. My husband and I are z=senior citizens, and would like to sit together. She asked us to wait 24 hours before the flight to get seats, we could not because we were taking chances in not sitting together. We set up the seats, and it costs ******, she refused to give us the credit towards and said we should have waited. I explained why we could not. This should have been done when the actual booking was done per the airline.

  Customer response

  07/22/2024

  PLEASE SEE ATTACH
  NOT Insurance have been add
  THANK YOU FOR YOUR 
  BUSINESS
  On Sun, Jul 21, 2024 at 11:42?PM zuly Go Promo caribbeantvl <*****************************************************************> wrote:
  
  CARIBBEAN TRAVEL TOUR
  ***********
  1A RICE SQ(**********)
  WORCESTER MA 101604
  
  We will never use your services again and trust when I said I will report this to the better business bureau.
  Preferred Seats are on select flights operated by ***************** and American Eagle
   You can choose a specific seat at any time for a fee
  
  
                                         This is the Business response. Travel Agency
  DO WHATEVER YOU WANT ?
  PAY FOR YOU SERVICE
  YOU WANT A seat  PAY FOR IT.
  YOU WANT EXTRA LEG SEAT PAY FOR IT
  YOU LUGGAGE PAY FOR YOUR LUGGAGE
  IT IS WHAT IS 
  AIRLINE RULES FREE AT THE AIRPORT
  PRE SELECT SEAT MUST BE PAY
  TELL THE BETTER BUSINESS BUREAU
  YOU  DID NOT WANT TO PAID FOR YOUR 
  PRE SELECT SEAT
  On Sun, Jul 21, 2024 at 11:37?PM zuly Go Promo caribbeantvl <*****************************************************************> wrote:
  
  I agree with you. 
  
  CARIBBEAN TRAVEL TOUR
  ***********
  1A RICE SQ(**********)
  WORCESTER MA 101604
  Teach yourself some manners as a customer service rep.
  YES 24 YEARS IN BUSINESS
  AIRLINE RULE. NO MY RULES
  On Sun, Jul 21, 2024 at 5:59?AM ****** K <*************************> wrote:
  

                                         My original message to this Travel Agency
  Writing in all caps is **** rude.  My husband and I will like to sit together,  not wait until last minute.  
  Teach yourself some manners as a customer service rep.
  We will never use your services again and trust when I said I will report this to the better business bureau.
  
  
  
  
  
  
  
  
  
  
  
  -------- Original message --------
  From: zuly Go Promo caribbeantvl <*****************************************************************>
  Date: 7/20/24 11:27 PM (GMT-05:00)
  To: ****** K <*************************>
  Subject: Re: Refund
  
  
  No, I DO NOT
  
  
  THAT IS YOUR CHOICE TO PAY FOR THE SEAT
  IT IS CALL PRE SELECT  SEAT 
  
  
  YOU COULD  GET  THE SEAT FOR FREE AT THE AIRPORT OR
  24 HOURS BEFORE THE DEPARTURE
  
  
  
  
  SO DO  NOT EXPECT ANY REFUND FOR SEAT
  SORRY
  
  
  
  
  IT WAS YOU CHOOSE
  
  
  
  
  CARIBBEAN TRAVEL TOUR
  ***********
  1A RICE SQ(GRAFTON ST)
  WORCESTER MA 101604
  
  
  
  On Fri, Jul 19, 2024 at 7:19?PM ****** K <*************************> wrote:
  
  
  
  
  
  Hi, 
  I believe you owe us a refund for having to pay for our airline seats.
  
  
  Eileen 
  
  
  Sent from my **************** Galaxy smartphone
  

  
  

  Business response

  09/20/2024

  Tell us why here...CARIBBEAN TRAVEL TOUR
  ***********
  **********************
  WORCESTER MA 101604
  
  
  unjustified complaint make by ******

  by the way we  do not own her any $2499 she agree to her vacation package we re view the information Infront of her before she paid for

  she agree to it

  
  
  
  JUST TO TELL HER TO PAY FOR HER AIRLINE SEAT. TRAVEL AGENT DOES NOT PAY FOR CUSTOMER SEAT..
  
  
  THE SEAT ARE ASSISTED AT THE AIRPORT AT CHECK IN FOR FREE, IF SHE WANT THE SEAT # NUMBER BEFORE SHE NEED TO PAY FOR IT
  
  
  
  
  SOME CUSTOMER ABUSE OF THE ******************** AGENT AN EXPECT US TO PAY FOR THEIR VACATION. SEAT and LUGGAGE ARE PAID BY THE CUSTOMER NOT BY THE ******************** AGENT
  
  
  THOSE ARE AIRLINE RULE NOT TRAVEL AGENT
  AIRLINE SEAT ARE FREE AT THE AIR[ORT IF SHE WANT THE SEAT BEFORE SHE NEED TO PAY FOR HER SEAT
  
  
  This an unjustifiedcomplaint we give the customer the best deals if the airline ask for customer to pay for their seat they must pay for it
  
  Preferred Seats are on select flights operated by ***************** and **************
  You can choose a specific seat at any time for a fee
  
  
  
  
  I Have to deal with abused customer like Mrs ****** ********* that does not appreciate travel agent work.
  
  
  
  
  
  
  We do not pay for customer pre selected seat if she want the seat for free she could wait until she check in at the airport
  
  
  abuser

  Business response

  09/20/2024

   

   

  SHE AGREE TO IT.. WE RE VIEW THE INFOMATION IT THE OFFICE BEFORE SHE PAID..SHE LIKE THE PACKAGE AND PAY FOR IT ..WE DID NOT FORCE HER TO PAY

  Business response

  09/20/2024

  False allegation against and complaints About my agency we did our job right!! please receipt below she agree

  We review the information to her here at the agency ,she agree to the itinerary and travel information we give her.
  She agree to it and pay for it. we make her sign credit card  authorization form after review the travel document .Airline ticket are nor refundable ,we ask her if she wanted a travel insurance and she said not
  
  
  therefore we do not own her anything ..
  
  
  airline seat are pay to the airline
  luggage are pay to the airline

  
  
  
  
  
  
  she agree to the information we give it
  please look below where she sign  

  Customer response

  09/23/2024

   
  Complaint: 22022175
  
  I am rejecting this response because:  The credit card on file I signed, yes, I paid the agency in full, however, this is to include the seats, not the luggage, (I am aware this may be a separate entity)

  The seating was paid for by me with the credit card, but I had to pay the extra money in order to lock in seats for myself and spouse, this was additional charges I paid for. If the Agency said it was paid in full, then the answer to the reimbursement that came from my pocket, should be reimbursed by that Agency. Therefore, money for the seats is still outstanding. I wish to be reimbursed.

  The Agency is contradicting itself in saying the trip was paid for in full, this means everything is inclusive and I should not have to pay additional fees for seats. 

  
  
  Sincerely,
  
  ****** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩