ComplaintsforMedici Quest
Health Products
Multi Location Business
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
ordered Gummies from Medici Quest on June 28, 2024 As of July 23 I had not received them. I called on Tuesday July 23 to request a refund of $49.90 Was told it would take awhile I see no reason for it to take 'awhile' to refund money for a product that was never shipped to me. I called again on Friday the 26 and was hung up on when I asked to talk to a manager about why it takes so long to get money back. I feel like this is a ****Customer response
09/03/2024
Medici sent us their product I ordered on August 28 rather than refunding my money which was my preferenceInitial Complaint
05/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
See attachedInitial Complaint
12/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Transaction Date: 11/24/2023 Purchase: 1 Bottle Price: $69.95 Vendor: Medici Quest *********** Customer: ******* ****** Purchased item. Never shipped. Contacted the phone ***********. Received a recording that does not sound like a legit company. Left message-No response. Contacted the phone 800) 303-7188 automatically stated to contact them at support@mediciquest.com Still waiting for a responseInitial Complaint
11/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Check cleared bank on 9/10/23 for the order. Called many time to see where 0rder was only to be told I would get it by the next Friday. This went on for several weeks & after I did not receive it I called to ask to cancel the order & send me a refund. This call was made on 10/26/23 & spoke to Anna who told me it would be cancelled & receive a refund in 2 weeks. Did not receive it so I called back & spoke to a Robert who told me he would put in another request to cancel & it may take up to 4 weeks for my refund. I just want my refund & feel like they have had plenty of time to do that. Is this fraud ? I'm not sure but people need to be warned about this company & its practices . I see they are not BBB approved , with good reason.Thank you.Initial Complaint
10/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Bureau response
10/31/2023
Send Complaint to BBBBusiness response
11/07/2023
Good Morning,
Thank you for contacting Medici Quest to resolve this issue, after reviewing the customers’ order history we were able to locate the order in question, ******* 07/06/2023 08:25pm LOIS *******.
It appears that the order was returned to sender as per UPS tracking number ****************** and received back to our facilities on 9/6/2023.
A refund was attempted to the credit card on file multiple times throughout the order history (image attached) but failed authentication. In cases like this our customer care agents should escalate the errors for a check to be issued, the proper policy was not followed and we apologize for this inconvenience.
A refund check for the full purchase price (including rush shipping) will be issued to the customer this Thursday November 9th to the below address.
Lois *******
**** * ********* ** ***** ** *****
Medici Quest would like to sincerely apologize for the miscommunications and policy errors that occurred during this order process. We are taking the steps to follow up with the agents and re-train them on how to manage refunds when a credit failed to the original method of payment.
If there is anything else that can be done on our end to resolve this matter please do not hesitate to reach out.
Thank you for your understanding,
Medici Quest Customer CareBureau response
11/07/2023
Lois *******
**** * ********* ** ******* *****
Dear Lois *******:
This message is in regard to your complaint submitted on 10/31/2023 against Medici Quest. Your complaint was assigned ID *********BBB has received a formal response from Medici Quest. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
MESSAGE FROM BUSINESS:
Good Morning,
Thank you for contacting Medici Quest to resolve this issue, after reviewing the customers’ order history we were able to locate the order in question, ******* 07/06/2023 08:25pm LOIS *******.
It appears that the order was returned to sender as per UPS tracking number ****************** and received back to our facilities on 9/6/2023.
A refund was attempted to the credit card on file multiple times throughout the order history (image attached) but failed authentication. In cases like this our customer care agents should escalate the errors for a check to be issued, the proper policy was not followed and we apologize for this inconvenience.
A refund check for the full purchase price (including rush shipping) will be issued to the customer this Thursday November 9th to the below address.
Lois *******
**** * ********* ** ***** ** *****
Medici Quest would like to sincerely apologize for the miscommunications and policy errors that occurred during this order process. We are taking the steps to follow up with the agents and re-train them on how to manage refunds when a credit failed to the original method of payment.
If there is anything else that can be done on our end to resolve this matter please do not hesitate to reach out.
Thank you for your understanding,
Medici Quest Customer CareBureau response
11/12/2023
Jeffrey ********
Medici Quest **** * ***** ** *** ******* ********** ** *****
Re: ID * ******** - Lois *******
Dear Jeffrey ********:
Thank you for your recent response to Lois *******. We have not yet heard from the consumer and are closing this case as answered.
Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####Bureau response
11/12/2023
Lois *******
**** * ********* ** **** ** *****
Re: ID * ********* Medici Quest
Dear Lois *******,
We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”
Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####Initial Complaint
10/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Bureau response
09/29/2023
Send Complaint to BBBBureau response
10/11/2023
Jeffrey ********
Medici Quest**** * ***** ** *** ******* *********** ** *****
Dear Jeffrey ********:
This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 10/2/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by James *******. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.We look forward to your prompt attention to this matter.
Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
James *******
**** ******** ** * *********** ** *****
Daytime Phone: ###-###-####
E-mail* ***************************
The details of this matter are as follows:Complaint Involves:
Delivery Issues
Customer’s Statement of the Problem:
see Attached document
***** **** ** *** *** **** * *** *** ********* ********
****************
Desired Settlement:
Delivery of Order
see Attached document
Additional Comments from Consumer:
Business response
11/07/2023
Good Morning,
It has come to our attention that one of our online representatives was opening our Better Business Bureau complaints but not responding to them. Our team is working on getting each case resolve today and we apologize for the inconveniences and delay caused by this oversight. This will be resolved today.
We have reviewed this customers order history and it appears there was a delay in shipping due to inventory shortages but the order has now been received, as per below. If this is not the case please let our team know and we will continue to work to resolve the matter.2020761 07/24/2023 11:46am JAMES *******
Tracking number 94******************19
Delivered
September 19, 01:29PM
Plainfield, IN
If there is anything further needed please let us know, we are here to help.
Thank you,
Medici Quest Customer CareBureau response
11/07/2023
James *******
**** ******** ** * ************* *****
Dear James *******:
This message is in regard to your complaint submitted on 10/2/2023 against Medici Quest. Your complaint was assigned ID *********BBB has received a formal response from Medici Quest. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
MESSAGE FROM BUSINESS:
Good Morning,
It has come to our attention that one of our online representatives was opening our Better Business Bureau complaints but not responding to them. Our team is working on getting each case resolve today and we apologize for the inconveniences and delay caused by this oversight. This will be resolved today.
We have reviewed this customers order history and it appears there was a delay in shipping due to inventory shortages but the order has now been received, as per below. If this is not the case please let our team know and we will continue to work to resolve the matter.2020761 07/24/2023 11:46am JAMES *******
Tracking number 94******************19
Delivered
September 19, 01:29PM
Plainfield, IN
If there is anything further needed please let us know, we are here to help.
Thank you,
Medici Quest Customer CareBureau response
11/12/2023
James *******
**** ******** ** * ********** ** *****
Re: ID * ********- Medici Quest
Dear James *******,
We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”
Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####Initial Complaint
09/28/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
September 27, 2023 Scott ***** *** * ******* *** *** * ****** *** ***** Re: Mediciquest Hello, On or about July 27, 2023, I had ordered the product called Canna XL Softgels Mediciquest company. After using their product for approximately one month, I had noticed no change in areas that this product was supposed to help with. On SAeptember 01, 2023, I had requested a refund from Mediciquest and was given a return authorization number of ****************** to include with the return of the bottles. I had shipped the bottles back to the Manteno, IL. Address via The United States Post Office and tracked this package to make sure it was indeed delivered and accepted. The Post Office shows that the package was delivered on September 05, 2023 at 10:26am. I have heard nothing from this company since they receive the package and my emails to them, go unanswered I would appreciate if the BBB will look into this matter as based on the complaints listed on the BBB website for this company, this is a common practice of theirs. Scott *****Bureau response
09/28/2023
Jeffrey ********
Medici Quest
**** * ***** ** *** ******* ********** ** *****
Dear Jeffrey ********:
Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB. The complaint was submitted on 9/27/2023 and was assigned an ID of *********
How do I take care of this?
Your BBB is requesting a written response to this complaint within the next 7 calendar days. Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left. All responses will be copied to the complainant.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************What should I include in my response?
Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation.
Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
What will happen if I do not submit a response and what can I expect to happen next?
If you do not respond promptly to this complaint, it may be closed as Unanswered. This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns. If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response. The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
We look forward to helping you and your customer work toward an amicable resolution.
Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
CUSTOMER EXPERIENCE INFORMATIONCustomer Information:Scott ******** * ******* ** *** * ****** ** *****Daytime Phone: ###-###-####
E-mail: *****************The details of this matter are as follows:Complaint Involves:
Refund Or Exchange IssuesCustomer’s Statement of the Problem:
September 27, 2023 Scott ***** *** * ******* *** *** * ****** *** ***** Re: Mediciquest Hello, On or about July 27, 2023, I had ordered the product called Canna XL Softgels Mediciquest company. After using their product for approximately one month, I had noticed no change in areas that this product was supposed to help with. On SAeptember 01, 2023, I had requested a refund from Mediciquest and was given a return authorization number of ****************** to include with the return of the bottles. I had shipped the bottles back to the Manteno, IL. Address via The United States Post Office and tracked this package to make sure it was indeed delivered and accepted. The Post Office shows that the package was delivered on September 05, 2023 at 10:26am. I have heard nothing from this company since they receive the package and my emails to them, go unanswered I would appreciate if the BBB will look into this matter as based on the complaints listed on the BBB website for this company, this is a common practice of theirs. Scott *****
Desired Settlement:
Refund
Bureau response
09/28/2023
Scott *****
*** * ******* ** *** * ****** *** *****
Dear Scott *****:
Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 9/27/2023 against Medici Quest. Your complaint was assigned ID *********
Now that I have filed, what is the next step?
We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed.
What if I do not agree with the response from the business?
It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner. Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration. More information about these options can be found at www.bbb.org
What happens if a business does not respond?
BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint.
Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.
Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####Bureau response
10/05/2023
Jeffrey ********
Medici Quest**** * ***** ** *** ******* *********** ** *****
Dear Jeffrey ********:
This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 9/27/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by Scott *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.We look forward to your prompt attention to this matter.
Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Scott *****
*** * ******* ** ****** ** *****
Daytime Phone: ###-###-####
E-mail: *****************
The details of this matter are as follows:Complaint Involves:
Refund Or Exchange Issues
Customer’s Statement of the Problem:
September 27, 2023 Scott ***** *** * ******* *** *** * ****** *** ***** Re: Mediciquest Hello, On or about July 27, 2023, I had ordered the product called Canna XL Softgels Mediciquest company. After using their product for approximately one month, I had noticed no change in areas that this product was supposed to help with. On SAeptember 01, 2023, I had requested a refund from Mediciquest and was given a return authorization number of ****************** to include with the return of the bottles. I had shipped the bottles back to the ******** *** Address via The United States Post Office and tracked this package to make sure it was indeed delivered and accepted. The Post Office shows that the package was delivered on September 05, 2023 at 10:26am. I have heard nothing from this company since they receive the package and my emails to them, go unanswered I would appreciate if the BBB will look into this matter as based on the complaints listed on the BBB website for this company, this is a common practice of theirs. Scott *****
Desired Settlement:
Refund
Additional Comments from Consumer:
Business response
10/11/2023
Good Afternoon,
Thank you for reaching out to Medici Quest to resolve this matter.
First, Medici Quest would like to apologize for any inconvenience that occurred during the return for refund process.
We have reviewed the order record and found the order was credited on 9/28/2023, please review below notes history and transaction receipt for the credit.
Order placed
2021624 07/26/2023 08:52am SCOTT *****
Order shipped
07/26/2023 10:06am By sticky.io - Order sent to fulfillment. Fulfillment #: 11561496.
Refund requested
09/01/2023 11:49am By EFRAIN ******** - Order was flagged as RMA - RMA Number: ******************
Return processed
09/28/2023 12:09AM Medici Quest - 1 opened canna50 1 opened aflexin
Credit issued
09/28/2023 12:23am By sticky.io API - Refunded - $69.95 Trans-ID: **********
If anything further is required to resolve this issue please do not hesitate to reach out to our customer care team.
Thank you,Bureau response
10/12/2023
Scott *****
*** * ******* ** *** * ******** *****
Dear Scott *****:
This message is in regard to your complaint submitted on 9/27/2023 against Medici Quest. Your complaint was assigned ID *********BBB has received a formal response from Medici Quest. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
MESSAGE FROM BUSINESS:
Good Afternoon,
Thank you for reaching out to Medici Quest to resolve this matter.
First, Medici Quest would like to apologize for any inconvenience that occurred during the return for refund process.
We have reviewed the order record and found the order was credited on 9/28/2023, please review below notes history and transaction receipt for the credit.
Order placed
2021624 07/26/2023 08:52am SCOTT *****
Order shipped
07/26/2023 10:06am By sticky.io - Order sent to fulfillment. Fulfillment ** *********
Refund requested
09/01/2023 11:49am By EFRAIN ******** - Order was flagged as RMA - RMA Number: ******************
Return processed
09/28/2023 12:09AM Medici Quest - 1 opened canna50 1 opened aflexin
Credit issued
09/28/2023 12:23am By sticky.io API - Refunded - $69.95 Trans-ID: **********
If anything further is required to resolve this issue please do not hesitate to reach out to our customer care team.
Thank you,Customer response
10/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Scott *****Bureau response
10/12/2023
Jeffrey ********
Medici Quest
**** * ***** ** *** ******* *********** ** *****
Dear Jeffrey ********:
This message is in regard to a complaint submitted to BBB about your business on 9/27/2023 by Scott *****. This complaint was assigned ID *********
BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.
If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.
Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.
Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
MESSAGE:
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Scott *****Bureau response
10/12/2023
Scott *****
*** * ******* ** *** * ***** ** *****
Dear Scott *****,
This message is regarding Complaint ID * ********* Medici Quest
Thank you for using BBB Serving Greater Maryland to assist you in the resolution of your complaint. If you were pleased with the free service you received, you might consider a tax-deductible donation to the BBB Maryland Foundation.
Your BBB® is a leader in providing a variety of educational outreach programs to help prevent members of our community from becoming victims of untrustworthy transactions and scams. Below is a brief sample of the many free services your BBB provides to the Maryland community:
* BBB Shred Day: Did you know Maryland ranks 9th in the country for Identity Theft victims? BBB Serving Greater Maryland provides free annual document shredding to all Maryland residents to help fight this rising statistic.
* BBB Military LINE: Military members and their families are a favorite target of scam artists and unscrupulous businesses. BBB Serving Greater Maryland partners with Ft. Meade, Aberdeen Proving Ground and other military resources to offer educational programs to keep our service members protected and informed.
* BBB Outsmarting Investment Fraud: Most people are familiar the words' Ponzi scheme's or shell company's;, but may not know how identify them. BBB has partnered with FINRA (Financial Industry Regulatory Authority) to educate Maryland residents & senior citizens about the psychology of fraudsters and the tactics used to swindle life savings
Your tax-deductible donation will help ensure these services continue to be provided to your local community.
Follow the link below to make a secure online donation:
If you would prefer to donate by check, please make checks payable to the "BBB Educational Foundation" and send via postal mail to:
BBB Serving Greater MarylandAttn: BBB Maryland Foundation*** ** ***** **** *** **** ********** ** *****
The BBB Maryland Foundation is a 501 (c) 3 charitable organization funded solely through donations and receives no state or federal money. Our federal ID number is **********. Your time and consideration is greatly appreciated!Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####Initial Complaint
09/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am writing on behalf of my father **** ********, who placed an order for hemp gummies back at the end of july. We called at the end of August when he had not received them. We were told he would get them in 10 days as they were on back order and just came in. Two weeks later, I called again for him as he still had not received them and was told he would receive them in 2 weeks. I asked why we were told 10 days and now 2 weeks. I was not given an answer. Fast forward two more weeks and I called again, I was told it was delivered on Saturday 9/16. I checked with my father and he did not receive them. I called the post office and all they can confirm is that they were scanned at his mailbox but cannot confirm that it was put in the right mailbox as there are 56 mailboxes together in one spot. I called customer service and was told pretty to screw off as there is nothing that they were going to do since it shows as delivered. This is bad customer service since he waited almost two months to get them and then didn’t even get what he ordered.Initial Complaint
09/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Bureau response
09/19/2023
Send Complaint to BBBBureau response
09/28/2023
Jeffrey ********
Medici Quest**** * ***** ** *** ******* *********** ** *****
Dear Jeffrey ********:
This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 9/19/2023 and was assigned an ID of *********BBB forwarded you a complaint filed by Nicholas ********. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.
In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.
We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.We look forward to your prompt attention to this matter.
Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####CUSTOMER EXPERIENCE INFORMATION
Customer Information:
Nicholas ********
**** * **** ** ******** ***** ** *****
Daytime Phone: ###-###-####
E-mail: ***************************
The details of this matter are as follows:Complaint Involves:
Delivery Issues
Customer’s Statement of the Problem:
see Attached document
***** **** ** *** *** **** * *** *** ********* ********
****************
Desired Settlement:
Other (requires explanation)
see Attached document
Additional Comments from Consumer:
Business response
10/11/2023
Good Afternoon,
Thank you for contacting Medici Quest to resolve this issue.
First, we would like to apologize for any inconvenience caused by this customer's experience with both customer service and fulfillment. Would it be possible to confirm the customer service number that was contacted so we can look into it further on our end?
After reviewing the customers’ records we located an order placed 7/13/2023 that was not shipped successfully until 9/12/2023. As per the order record the customer contacted customer service on 8/30/2023 to update information on their file and subsequently the order was successfully delivered.
****************************************************************
If there is anything further that is needed to resolve this matter please do not hesitate to reach out to our customer care team, we are here to help.
Thank you,Bureau response
10/12/2023
Nicholas ********
**** * **** ** ******** ******* *****
Dear Nicholas ********:
This message is in regard to your complaint submitted on 9/19/2023 against Medici Quest. Your complaint was assigned ID *********BBB has received a formal response from Medici Quest. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
MESSAGE FROM BUSINESS:
Good Afternoon,
Thank you for contacting Medici Quest to resolve this issue.
First, we would like to apologize for any inconvenience caused by this customer's experience with both customer service and fulfillment. Would it be possible to confirm the customer service number that was contacted so we can look into it further on our end?
After reviewing the customers’ records we located an order placed 7/13/2023 that was not shipped successfully until 9/12/2023. As per the order record the customer contacted customer service on 8/30/2023 to update information on their file and subsequently the order was successfully delivered.
****************
If there is anything further that is needed to resolve this matter please do not hesitate to reach out to our customer care team, we are here to help.
Thank you,Bureau response
10/17/2023
Jeffrey ********
Medici Quest **** * ***** ** *** ******* ********** ** *****
Re: ID * ******** - Nicholas ********
Dear Jeffrey ********:
Thank you for your recent response to Nicholas ********. We have not yet heard from the consumer and are closing this case as answered.
Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####Bureau response
10/17/2023
Nicholas ********
**** * **** ** ******** **** ** *****
Re: ID * ********- Medici Quest
Dear Nicholas ********,
We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”
Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####Business response
11/07/2023
Good Morning,
Please note our records indicate that the customer orders 4 bottles of 25MG Infused Gummies. I have attached a screenshot of the order record and requested the original mail order form to verify with our mail team.
In any case, if there is anything that needs to be done on our end to resolve the issue please let us know.
We are hoping for a smooth resolution and to fix any problem Mr. ******** has.
Thank you in advance.Bureau response
11/07/2023
Nicholas ********
**** * **** ** ******** ******* *****
Dear Nicholas ********:
This message is in regard to your complaint submitted on 9/19/2023 against Medici Quest. Your complaint was assigned ID *********BBB has received a formal response from Medici Quest. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
MESSAGE FROM BUSINESS:
Good Morning,
Please note our records indicate that the customer orders 4 bottles of 25MG Infused Gummies. I have attached a screenshot of the order record and requested the original mail order form to verify with our mail team.
In any case, if there is anything that needs to be done on our end to resolve the issue please let us know.
We are hoping for a smooth resolution and to fix any problem Mr. ******** has.
Thank you in advance.Bureau response
11/12/2023
Jeffrey ********
Medici Quest **** * ***** ** *** ******* ********** ** *****
Re: ID * ******** - Nicholas ********
Dear Jeffrey ********:
Thank you for your recent response to Nicholas ********. We have not yet heard from the consumer and are closing this case as answered.
Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####Bureau response
11/12/2023
Nicholas ********
**** * **** ** ******** **** ** *****
Re: ID * ********* Medici Quest
Dear Nicholas ********,
We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”
Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
Sincerely,
Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####Initial Complaint
02/16/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Please remove me from your postal mailings list. I no longer wish to receive your mailings or have any communications with you, including email. Do not rent or sell my name or information to other organization. Allen ******** **** ** ***** **** ********** ** **********
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Contact Information
Customer Complaints Summary
15 total complaints in the last 3 years.
7 complaints closed in the last 12 months.