ComplaintsforChesapeake Medical Imaging

• Initial Complaint

  01/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This happened over 1 month ago I am still waiting on a refund from a medical bill that I already paid off. I was put on a payment plan every two weeks for 100$. Long story short I paid them off quickly more quicker than the average person would for a medical bill. On December 17th they took 100$ from me through my account I called them explained that I had already paid them off the representative was not really helpful on finding a resolution to my issue. She said I'd have to wait until sometime December and that's when they will start the refund process, I've called several times since that day to get an exact answer, this is bad practice on their end here it is January 19th and still no refund. How could you take money from someone right before the holidays and not give an accurate response on when that person would receive a refund. I am very upset about this and the billing department needs to be held accountable. How is a company that large not able to reissue people's money in a reasonable time how is your systems not able to see that I had already paid the bill off which was 562 and some change. Like I said I paid them off very fast and the fact that they took my money and still aren't able to refund me back is beyond me. You can take my money fast but can't refund me fast. I am hoping that this will be resolved asap!

  Business response

  02/10/2023

  First, I apologize that **************** did not receive prompt attention to her refund due. Chesapeake Medical Imaging recognizes the need of providing cost-conscious care to our patients and we take pride in assisting patients before, during, and after their service(s) with us. 

  CMI uses a third party billing company who is responsible for submitting medical claims, posting payments, and processing patient refunds. Upon review of ******************** account I can see the number of times she called and spoke with the billing company regarding her refund. We have spoken with the our billing company provider and expressed how this should have been handled and reviewed the entire refund process. I have since made sure her refund has been processed (2/1/2023). Should **************** have any further questions or concerns regarding her account, she can reach out to our internal billing department at ************.

  Respectfully,

  *******************************

  Senior Revenue Cycle Manager

  Chesapeake Medical Imaging

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