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            Business ProfileFirst Health Network

            Health Care

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate that this business has a pattern of complaints concerning product, customer service, and refund/exchange issues . On 06/20/2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints and 12 unanswered complaint currently on file. As of 06/27/2024, BBB has had no response.
            Alert:

            On 06/20/2024, BBB initiated an investigation and pattern of complaint regarding First Health Network.  the unanswered complaints allege customer service, billing, and refund issues. 

            Over the course of the investigation, BBB was able to send communication to the business.  However, we have been unable to reach the business for a discussion on their business model or the unanswered complaints. 

            As of 6/27/2024, the business could not be reached again to identify an active complaint handler.
            As of 6/27/2024, The business has not provided a formal response or action plan to address the unanswered complaints on file.

            BBB shall continue to monitor this company for further developments.

            Contact Information

            PO Box 306

            Arnold, MD 21012

            (480) 576-7118

            Customer Reviews

            1/5

            Average of 49 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            30 complaints closed in last 3 years

            30 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            PO Box 306, Arnold, MD 21012
            BBB File Opened:
            4/3/2023
            Alternate Business Name
            • Med First
            Read More Business Details and See Alerts

            Customer Complaints

            30 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/26/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I contracted on June 19,2024 for a health insurance policy with that was effective on July 1, 2024. I had the option to cancel within 30 days of the effective date. In July I was informed that my healthcare provider did not accept the insurance and my doctors appointment was cancelled. I contacted First Health Network to get a refund. I was told that I may get my money back.
            Read 29 More Complaints

            Customer Reviews

            49 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lori U

            11/06/2024

            Horrific health coverage! Everything I tried to arrange (mammogram, dental cleaning, etc.) is NOT COVERED as their salesperson promised to cover. I added dental and vision and my salesperson said that my existing dentist was “in network” and is covered…BIUT IT WAS NOT! My dentist, my women’s hospital both tried calling in to verify that procedures were covered or not…and they waited on the phone for 30 minutes only to find out I WAS NOT COVERED. This is a ***** Thank goodness I only paid for this insurance for 4 months before I qualified for Medicare. I can’t fathom having a catastrophic health event with this company’s terrible customer service! Scam. It should be SHUT DOWN. Do not sign for this health “care” plan. You are wasting your money…and it is dangerous to have such horrific coverage and customer service.
            Read 48 More Customer Reviews

            Local BBB

            BBB of Greater Maryland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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