Customer ReviewsforBaltimore Chef Shop

If, in these times of COVID, you are responsible and don't want to spread it, you should be aware that this business will under no circumstances refund your money. Also, they will not even allow you to reschedule if it isn't 48 hours before the event. Additionally, if you want a refund for an event at the Baltimore Chef Shop, that is weeks away, they will not do it. Under no circumstances will you ever get your money back! You have in essence signed an indelible contract with them. Caveat Emptor!

We understand your frustration. As COVID has affected us all and is now a part of our daily lives, and as a small business dependent upon all 12 spots per class being filled, this frustration you are expressing is the very reason we post our non-refund and 48-hour cancellation policy in every class description, on our FAQ page, and as a terms and conditions that everyone must check off on at check out - which are all items you encountered prior to registering for your class.

Our hope is that people will be fully informed and aware of the risks, (as at any time there is the risk of illness, injuries, last minute emergencies) and that the client will be able to determine prior to signing up if the risk of losing their registration payment is one they are willing to take. We also include this in the confirmation and follow up emails in case there is the chance that it was missed.

Now that we are more than 2 years into a pandemic, most clients are aware of the need to verify the COVID protocols and cancellation policies. However, if this was not a policy you were aware of at sign up, please let us know how we could have better informed you.

The wording is currently "Due to limited seating, classes at Baltimore Chef Shop are non-refundable. Because space is so limited, we require 48-hours notice for any changes. Cancelling or rescheduling your booking within the 48-hour timeframe will result in a forfeiture of your credit. This applies for all illnesses and last minute emergencies, including COVID. If you find yourself unable to attend your class and the 48-hour deadline has already passed, we encourage you to send a friend in your place. We have a strict No Refund Policy, which includes any client cancellations due to COVID or any other illness. Unfortunately, COVID has become a part of daily life. We do our best to outline our policies in order to avoid any confusion. We also trust that all clients who book with us are aware of the potential that they may need to cancel their reservation in order to quarantine or isolate and have weighed that possibility prior to booking their ticket. " If there is additional wording that would help, we are very eager to include it.

Thanks again for your feedback as our goal is to make every effort possible in informing potential attendees ahead of time since we have experienced a large percentage of cancellations when COVID spikes occur as these are incredibly challenging for us to weather. Unfortunately these occur every few months. For a business that only has very small capacity in the kitchen, missing 2 people is a large percentage so it is obviously imperative that we put measures into place to ensure that we can stay open and operating for the many clients who enjoy their time in our kitchens. As one of the few businesses on the Avenue that survived this pandemic (we have been so sad to see so many neighboring shops shutter their doors) we are very grateful to the many students who have supported us through this challenging time, and who have understood the necessity of these policies in order for a small food-based business to endure the past 2 years.