ComplaintsforFeels Like Home Restoration LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On February 5, 2024, Noxroy ******, Owner and Operator of Feels Like Home Restorations LLC began work agreed upon on February 4. 2024. I paid Mr. ****** a total of $1,250 (materials, ladder work, 3-4 days - took). Mr. ****** committed to providing the following services: Grind out bricks on the left and right of the addition, Remove the gutter, and inspect the fascia board. Repair if needed. Rehang the gutter and pitch the gutter. Point up the brick wall on the left and right. Trim vines off the property. A 3-year workmanship guarantee/ guarantee does not include vines. The nature of this dispute is Mr. ****** did not fulfill the contract in its entirety and used subpar materials not suited for the job, requiring the job to be done correctly. On 2/5 Mr. ****** was doing work at my home, there was also a gentleman doing roofing work. He advised me that Mr. ****** did not do the gutter work. He (Mr. *********) removed and rehung the gutter. Mr. ********* also informed me that the material being used to repoint the mortar joints was not the right material and that it would not work properly. On 3/1/23, not only was the “caulk” coming off the wall but it was found that the wall was not properly grinded and the material used was for cracks in mortar and not for rejointing mortar joints. Before realizing the magnitude of the problem, on 2/6, I asked Mr. ****** to fix two walls in my house instead of doing the gutter work that he didn’t do. He immediately became defensive and made it a race issue stating if he was Mexican or white, I would not be asking him to do more work for free. When Mr. ****** refused the deal, I asked him to return $500 of my money. Once I realized this issue would not be resolved amicably and needed to be escalated professionally. Mr. ****** was made aware of my intention to file a complaint with the Better Business Bureau. He told me to not contact him anymore.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.