ComplaintsforAero Residential Contractors, Inc.
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Complaint Details
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Initial Complaint
03/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Aero Residential install a new roof at my home in March 2021. The roof is covered by a 10 year warranty against leaks and defects in workmanship and material. The roof has leaked inside my garage since its original installation because the roof is not properly flashed where the roof meets the house (adjacent to the garage). I have complained for the last 2 years, but Aero has failed to correct the problem. Instead of installing the proper metal flashing, they keep going the cheap route and applying only caulk at the intersection of the roof and house. The caulk has not worked and the roof continues to leak.Business response
03/29/2023
We contacted the customer and are making arrangements to meet to resolve the issues of this complaint.Customer response
04/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has indicated that they will schedule an appointment for the week of 4/03 to come out to my house to repair the roof leak. However, I am still waiting for them to confirm the exact date and to come out and perform the actual roof repair. As of today, the roof is still leaking.
Sincerely,
****** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.