2 Customer Reviews
Review from Latease H
1 star07/24/2024
Awful customer service . Technician not completely knowledgeable about the problem. Said it was fixed and water ran all over my home. No remedy to assist. O compassion and completely rude!!
Mr. Appliance of Owings Mills Response
07/25/2024
It's difficult to resolve any issues that a customer has after a repair if we are not afforded the opportunity to do so. The repair for this customer took place on Friday morning (7/19/24 at 9:49am) and the next contact with our office was not until that Monday (7/22/24) at 3:15pm. When the customer called, there was a different contractor at her home that she had called in. Once another contractor is on site, we are unable to honor the warranty for the prior work performed. The reason for that is because there is no proof that what the customer is experiencing isn't from something the new contractor has done. It is very important to us that our customers are happy. We stand behind our work and communicate with our customers. A full refund for this customer's repair was even issued as a courtesy. The end result would have been vastly different had we been contacted sooner and prior to another contractor being present.Review from Cordell S
5 stars01/29/2023
I needed repairs on two washers and a dryer. I had no difficulty getting an appointment promptly. The company texted me a photograph of the technician so I was able to have confidence that I was admitting the correct person into my house. He identified the problems quickly and ordered the parts, and he returned within the same week to install the parts. The company charges by the job rather than by the hour, so for smaller tasks (or multiple tasks) they might seem more expensive. However, I figured I was paying for the technician's expertise and training rather than the time on-site, and the speed at which he resolved the issues demonstrated the value of that approach.Mr. Appliance of Owings Mills Response
02/01/2023
Thank you so much for taking the time to leave us a 5 star review. It is much appreciated as it your business. We look forward to helping you with any appliance repair needs you may have in the future!
Customer Review Rating
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