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Find a Location

Prometric, LLC has 88 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Prometric, LLC

      1501 S Clinton St Fl 14 Baltimore, MD 21224-5730

      BBB Accredited Business
    • Prometric, LLC

      7941 Corporate Dr Nottingham, MD 21236-4925

      BBB Accredited Business
    • Thompson Prometric

      1800 Linglestown Rd Ste 309 Suite 309 Harrisburg, PA 17110-3343

    • Prometric, Inc.

      2112 Shoemaker Building University Of Maryland College Park College Park, MD 20742-0001

    • Prometric, Inc.

      2400 6th St NW Howard University Washington, DC 20059-0001

    Business ProfileforPrometric, LLC

    Test Publishers
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    * This organization was a 2011 recipient of BBB Greater Maryland's Torch Award for Marketplace Excellence. Torch Awards are given to recognize organizations exhibiting ethics in the marketplace and exemplary dedication to advancing trust between businesses and consumers.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 61 Customer Reviews

    Customer Complaints

    156 complaints closed in last 3 years

    36 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/29/2011

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    This company offers technology-enabled testing and assessment services. Prometric's headquarters are located in Baltimore MD, and the company operates educational testing sites throughout the United States and the world.

    Business Details

    This is a multi-location business.

    Find a Location

    Prometric, LLC has 88 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Prometric, LLC

        1501 S Clinton St Fl 14 Baltimore, MD 21224-5730

        BBB Accredited Business
      • Prometric, LLC

        7941 Corporate Dr Nottingham, MD 21236-4925

        BBB Accredited Business
      • Thompson Prometric

        1800 Linglestown Rd Ste 309 Suite 309 Harrisburg, PA 17110-3343

      • Prometric, Inc.

        2112 Shoemaker Building University Of Maryland College Park College Park, MD 20742-0001

      • Prometric, Inc.

        2400 6th St NW Howard University Washington, DC 20059-0001

      Location of This Business
      1501 S Clinton St Fl 14, Baltimore, MD 21224-5730
      BBB File Opened:
      10/12/2007
      Years in Business:
      29
      Business Started:
      1/1/1995
      Business Started Locally:
      1/1/1995
      Business Incorporated:
      10/18/2007
      Accredited Since:
      3/29/2011
      Type of Entity:
      Corporation
      Alternate Business Name
      • Prometric
      Business Management
      • Mr. Roy Simrell, President/CEO
      • Ms. Sharmeswari Shanmugam, Manager of Client Services
      • Mr. Stuart Udell, CEO
      Contact Information

      Principal

      • Ms. Sharmeswari Shanmugam, Manager of Client Services

      Customer Contact

      • Mr. Roy Simrell, President/CEO
      • Ms. Sharmeswari Shanmugam, Manager of Client Services
      Additional Contact Information

      Fax Numbers

      • (443) 455-6418
        Primary Fax
      • (651) 647-9269
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      156 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      61 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jade L

      1 star

      10/15/2024

      My exam was cancelled due to a hurricane and Prometric emailed me stating that they would send me a confirmation for my new test date after 3-5 business days and not to email or call Prometric. I called today, on day 5, as I have not received any updates and the customer service representative was extremely condescending. As soon as I told her my situation she told me I was supposed to call the testing center- which I was told not to do by the testing center because Prometric handles all exam scheduling. Then she proceeded to huff and puff into the phone while I opted to read her the full email Prometric sent me specifically stating 3-5 business days and PROMETRIC will get back to me and she continued to talk to me like I am stupid. Repeating herself over again telling me it's not their responsibility and I should've called the testing center. I asked her to transfer me to a manager because I did not want to deal with her attitude when I am asking for help and she put me back on the hold line for another 30 minute wait to talk to another regular customer service representative. I hung up and called my testing center, and again was informed that they do not handle the rescheduling and that Prometric is supposed to update me.

      Local BBB

      BBB of Greater Maryland

      BBB Reports On

      BBB reports on known marketplace practices.

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