ComplaintsforMassage Envy (Bel Air)
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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
01/01/2024 Amount Paid to date is approximately $60/month since Aug. 24, 2017 Nature of Dispute: I signed a contract on the above mentioned date and price, however this company makes it impossible to ever get out of it. Due to many reasons, including 2 years of Covid, Major Health Issues, Providing Covid Healthcare to elderly parents (One almost died) I have not been able to enjoy a facial or massage etc. I have paid for and accrued 54 sessions. If I cancel my contract, I am told that I will lose all of them!! They have offered to FREEZE my account for 3 months for $20/month but still will not be able to take use all of these sessions. You may only gift away 1 session/month and it may not be to the same person within a 6 month period. Overall, Massage Envy makes it impossible to ever discontinue a contract, without a major loss to the consumer !!!Initial Complaint
11/21/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I used Massage Envy for about a year and requested a cancellation of my membership in person. Before I left, I was given the impression that it was taken care of and no further action was required on my part. They kept charging me for over a year and tried to use a signed contract stating the membership must be cancelled in writing, which I would have gladly done if offered at the time I asked them to cancel. I did not attempt to contact them at all during the year I was charged, so no services were sought or rendered. They want to hide behind their contract, which I am sure they will provide, but they are in violation of it for charging more than the agreed upon amount without notice as stated in their own contract. I just want them to return payment for services not rendered. They have lost a class action lawsuit over just this practice already.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.