ComplaintsforGeico

• Initial Complaint

  10/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing regarding the conversation I just had with one of Geico's supervisors on a cancelled policy. I don't believe I am at fault with the cancellation and asked her to put the policy back at the same price it was and I would make a payment. Not a single phone call, text, letter was sent to me. On top of that, the first representative confirmed that the messages were going to an email address that is not mine; the email on file is of a non-policy holder. The person dropped off a year ago, but somehow you guys have the account tied to him still. THis does not make sense. I pay all of my bills on time. Had I received the proper communication I would have acted appropriately at the right time. ***** (ID ****** was extremely rude and snarky on the phone, cutting me off and speaking over me even after I addressed that I did not appreciate that. She was not empathetic that I could be in an accident this evening with my children and would not be covered. In her responses to me one of the things she said is that I should've paid my bill like I need to pay my electric or water bill otherwise they cut you off. She was schooling me and I didn't appreciate that either. I know I need to pay my bills. She was insinuating that I am someone that does not pay her bills. I am appalled at the service I am receiving after being a customer with you for over 2 decades now. Please help me with this situation. Ultimately, it's really unfair that I have to pay $1000 more for a policy where the mishap occurred with the billing because I was not communicated to by Geico, neither of my bill or that my policy was going to be cancelled.

  Business response

  11/14/2023

  November 13, 2023

  Dear Dispute Resolution Team,
  

  Thank you for your recent inquiry dated November 1, 2023. We have not included any personal identifying information in our response as the Better Business Bureau has requested.
  Effective May 24, 2023, our insured’s policy renewed with a six-month premium of $2,035.90 and the following payment schedule was sent to our insured.

  Date Amount
  May 24th, 2023 $693.52
  June 24th, 2023 $344.34
  July 24th, 2023 $344.34
  August 24th, 2023 $344.34
  September 24th, 2023 $344.36
  
  We received the May payment on May 12, 2023, the June payment on June 2, 2023, and the July payment on July 31, 2023. Because the August payment was not received, on September 5, 2023, a cancellation notice was sent Post Office Receipt Secured (PORS) advising that $344.34 would be due by 12:01 a.m. on September 23, 2023, to avoid cancellation of the policy. Our records also indicate that a cancellation notice was emailed to the email address on file that we were provided by our insured. It is important to note that the email address is listed on the Declarations Page sent to our insured and we were not advised by our insured to update the email address.

  Due to non-payment of premium, this policy was canceled effective September 23, 2023. On October 31, 2023, our insured contacted us, and members of our management team spoke with her regarding this matter and provided the current options available. We can certainly restart the policy with a lapse in coverage, but we are unable to guarantee a prior rate. Our records do not indicate any errors on our behalf and we can confirm that our PORS notice was sent in compliance with our cancellation guidelines and provided our insured sufficient time to make the payment to avoid a lapse in coverage.

  Upon receiving this complaint, a member of our customer relations team, ******* ******, attempted to contact our insured regarding her recent concerns. Rest assured; we strive for excellence and to make our communications process and customer satisfaction our top priorities. We consider this matter resolved and trust this information is sufficient to allow you to  close your file. If additional information is needed, please contact *** ****** at ********@geico.com or ###-###-####. Her office hours are Monday through Friday, 7:30 a.m. to 3:30 p.m. EST.
  

  Sincerely,

  Director
  Customer Service

• Initial Complaint

  10/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The company charged me when I did not pay which resulted in collections on my credit report. I did not authorize the overpayment. They refuse to negotiate the charge and delete the collections on my credit report after payment. I do not owe this payment.

  Business response

  11/09/2023

  October 30, 2023

  Dear Dispute Resolution Team,
  

  Thank you for your recent inquiry dated October 30, 2023. We have not included any personal identifying information in our response as the Better Business Bureau has requested.

  Our insured’s policy renewed effective February 5, 2023, with a six-month premium of $2,436.70. The following Auto Pay schedule was sent to our insured: Feb-05-23 $410.95, Mar05-23 $411.15, Apr-05-23 $411.15, May-05-23 $411.15, Jun-05-23 $411.15, Jul-05-23 $411.15.

  On February 4, 2023, our insured went online and added Medical Payments to the 2022 Nissan Kicks, which increased the six-month premium to $2,542.30. We received the February 5, 2023, payment for $410.95, and sent our insured an updated payment schedule advising that the new payment due on March 5, 2023, would be increased to $446.35 due to the coverage change from February 4, 2023. 

  On March 5, 2023, the payment for $446.35 was declined, stating “no sufficient funds”. We attempted to resubmit this payment four days later, on March 9, 2023, and this payment was declined a second time due to insufficient funds. A cancellation notice was then sent advising that this payment would be due by 12:01 a.m. on March 21, 2023, to avoid cancellation of the policy. Due to non-payment of premium, the policy was canceled effective March 21, 2023, and left an outstanding balance due of $217.08. This amount provided our insured coverage from March 5, 2023, through the cancellation date of the policy.

  On June 9, 2023, the outstanding balance was referred to Credit Collection Services, which may negatively impact credit score. Once the account is paid off, it is not removed from the credit bureau retained accounts, however; it would be updated to show the account is paid. It is our position that the current outstanding balance owed is valid for coverage GEICO provided under this policy. Our records indicate that our former insured cleared the balance for $217.08 as of November 3, 2023.

  Upon receiving this complaint, a member of our customer relations team, Aaliyah Tucker, spoke with our former insured regarding this recent matter and explained our position. We trust this information is sufficient to allow you to close your file. If additional information is needed, please contact *** ****** at ********@geico.com or ###-###-####. Her office hours are Monday through Friday, 7:30 a.m. to 3:30 p.m. EST.
  

  Sincerely,

  Director
  Customer Service

• Initial Complaint

  10/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been a GEICO customer for 14+ years with 5 cars under my policy, I purchased a car which was reg. in the state of NY & would be garaged at my NY home, I called Geico & let them know so that it can be added to my policy unaware that a NEW policy should have been made since my other cars are reg. in NJ, something they as professionals should have made me aware of. I only found out about their error when I was pulled over & summoned for no reg & suspended license turns out Geico added my NY reg car to my NJ policy therefore NY states I was not insured. I had to surrender my plates to DMV, the DMV advised me that since GEICO screwed up they are able to backdate the insurance to 8/23/23 so that I can at least have the suspension lifted off my Class A license which is crucial for me to have since I am a truck driver & this is how I make a living. I have called Geico now 3 times, each phone call lasting over 1 hour, spoke to 3 diff supervisors all of which tell me they can only backdate the insurance 1 month and a manager would be able to backdate it further I demanded to speak to a manager since again this is an issue on Geico's end. I am paying insurance all along it's not fair for me to be penalized for their mistake losing my license which can potentially lead to me losing my job of 20+ years ! Twice I was promised to receive a call back from a manager named ****** & ******* to help me get this resolved within 24 hrs. 24 hrs have passed twice & neither manager has called me to resolve this issue. I cannot express how frustrating & stressful this has been for me the amount of time I have spent explaining the situation over & over to Geico employees which is time wasted since nothing has been resolved. Once I am able to come up with a resolution I will be switching insurance comp I cannot believe that a company like Geico could be so unprofessional it's left me with such disgust after so many years of me trusting and using them to secure insurance for my vehicles.

  Business response

  11/20/2023

  November 20, 2023 
   
  BBB of Metropolitan Washington DC 
  and Eastern Pennsylvania 
  1411 K St. NW, 10th Floor 
  Washington, DC 20005-3404 
  
  Attention: Dispute Resolution Team
  
  Re: Complaint ID ********      
  
  Dear Sir/Madam:
  
  This will acknowledge receipt of your November 5, 2023 inquiry regarding the above referenced complaint number.
  
  Our records show that on May 6, 2023, the complainant accessed his New Jersey automobile policy online and added a sixth vehicle. At the time of the online transaction, the customer indicated the new vehicle was registered in New Jersey. The add vehicle transaction could not have been completed if the customer indicated the vehicle was registered in a different state. 
  
  After numerous conversations with our customer, the issue was resolved on November 1, 2023 at which time our company honored their request and provided New York coverage for the additional vehicle as of August 20, 2023. The New York State Department of Motor Vehicles (NYS DMV) was notified accordingly, and the license suspension was rescinded. 
  
  We trust this information is sufficient to allow you to close your file. If you require further assistance with this matter, please contact  ************** at ************. 
  
  Sincerely, 
  
  ******** ***********************
  Service Manager 
  
  

• Initial Complaint

  10/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Spoke with Geico on 10/01 because my payment had doubled. Geico advised that Autppay was disengaged and a payment of 120 would be required. A payment of 120 was made however Geico payment portal has not updated the payment scheduled for 10/11. Geico takes advantage of eldetrly customers by using this technique to steal from customer and forcing them to pay double or the total premium when only a regular payment should be required. Geico should be investigated for this practice.

  Business response

  10/23/2023

  October 23, 2023

  Dear Sir/Madam,
  We received your correspondence regarding the above-noted complaint number. We have not included any personal identifying information in our response as you requested. Thank you for the opportunity to address the consumer’s concerns.
  On September 2, 2023, the consumer updated their payment plan online at GEICO.com. They changed from our monthly with GEICO Auto Pay to our Pay in Full plan and disconnected automatic payments.
  We sent the updated bill to the consumer on September 18, 2023, due on October 2, 2023. The consumer made a partial payment of $120.00 online at GEICO.com; however, the consumer did not change their payment plan from Pay in Full. After the payment was not received in full a cancellation notice was sent to the consumer advising remainder of payment due by October 14, 2023.
  We do not have a record of request to update the payment plan prior to the cancellation notice being issued. In the effort to assist our consumers, we do offer different payment options. However, once the cancellation notice is sent, we are unable to update to a different payment plan. The consumer paid the balance of the policy on October 13, 2023 and is currently paid up to the policy renewal.
  Currently the consumer remains on our Pay in Full plan and not enrolled in automatic payments. If the consumer wishes to return to our monthly with GEICO Auto Pay plan, they may go online to GEICO.com or contact us at 1-800-841-3000.
  We trust this information is sufficient to allow you to close your file. Please call ****** ******** ********* ************ ** ***** ********* if you have any further questions.
  

  Sincerely,
  ******** ************
  Manager
  Service

  Customer response

  10/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Regards,

  *****************************
  GEICO,

  Not being honest  is response.

  Again consumer was told to make payment to restore autopsy. As GEICO has stated a good faith payment was made.  Yet GEICO did not restore auto pay. After payment was made GEICO system would not restore auto pay. So this response is not truthful. Of course I was forced to pay policy in full because GEICO system would no allow any other option.  I will go with another insurer. This company steals from comsumers.

• Initial Complaint

  10/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Geico plays with customers to avoid starting a new auto policy. I finished the online auto insurance quote at Geico.com, the website said it would need to go through 15 business days of the underwriting process, and after that, they sent me a physical letter(they could have contacted with email or phone but still chose mail) saying more info needed, and here comes the disgusting thing. I received this letter on 09/25/2023(see attachment picture from USPS), in the letter they ask me to reply with additional info to them via email(now they're using Email) before the deadline of 09/23/2023, the letter shows this mail was printed on 09/19/2023 and they only give 4 days to respond, when I get this letter it already passed the deadline so I replied to them explaining it. Several days later I received another letter from Geico, stating that I didn't submit those info on time so they closed my policy request. On that letter it has the date 09/27/2023, meaning that Geico did this after I replied to them, they acknowledged my explanation but still decided to close the request. As far as I know, I'm not the only one who has experienced this, Geico is reluctant to provide insurance for CA residents and is using different ways to play with customers to let them give up, in my case they have done the below things: 1. They could have used email to contact but still use mail, but when asking to reply back they use email 2. When using letters, they intentionally put a very tight deadline, hoping customers to miss it so they can close the case 3. There are no other possible ways to contact Geico, I tried to call their phone number, but the automatic system keeps asking people to do a quote online and hang up the phone, and there is no way to find any agent to speak to.

  Business response

  10/06/2023

  October 08, 2023
  
  BETTER BUSINESS BUREAU
  1411 K Street, NW, 10th Floor
  Washington, DC 20005-3404
  
  Attention:        Dispute Resolution Team
  
  Complaint ID:  ********
  
  Dear Dispute Resolution Team:
  
  We have received your request for assistance on behalf of the above referenced file. 
  
  Our records reflect that we received the application to purchase a new policy, which was submitted to our Underwriting Department for review. Consequently, our Underwriting Department  sent a letter requesting additional information to proceed with our review. We received the required information and a letter was sent to the applicant on September 29, 2023 advising that the request for a new policy was approved and to contact us to make a payment to finalize the policy. If the applicant wants to proceed, they may contact us at **************, Monday Friday 8am 6pm, Saturday 8am 12pm noon to make a payment.
  
  We hope this information has been helpful and we look forward to speaking with the applicant to finalize a policy.
  
  Sincerely,
  
  ********************************
  Manager 
  GEICO General Insurance Company

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I request your assistance in correcting some incorrect information in my report on [**********] that Geico reported. I live in a condominium complex for about 8 years. They are relating me to other people's claims who have my same last name and live in the building but in other apartment units. I have attached the report for your reference. The incorrect information is as follows: Possible related claims based on address. 2/11/23 ********************************** lives in the building complex, but her unit is **** she is not related to me. Please see the attached proof. Possible related claims based on address. 6/6/22 **************************** lives in the building complex, but his unit is **** he is not related to me. Please see the attached proof. Possible related claims based on address. 10/28/21 ****************************, and ************************************ lives in the building complex, but their unit is **** they are not related to me. Please see the attached proof. The inaccuracies in my report have affected my premium with ***** ****. I am not associated with any of the above people. I hope you can help me rectify this issue as soon as possible, as it is affecting the accuracy and credibility of my report as well as financially.

  Business response

  11/03/2023

  November 1, 2023

  Dear Sir/Madam,
  

  We received your correspondence regarding the above-noted complaint number. We have not included any personal identifying information in our response as you requested. Thank you for the opportunity to address the consumer’s concerns.

  The Comprehensive Loss Underwriting Exchange Report uses the consumer information entered, such as the consumer’s address, to pull possible related claims from the ********** database for an insurer to review. When information is similar to another consumer, that information may be included in the report even though it is not related to the person for whom the report was requested.

  We are unable to fix this issue as it is caused by how the database collates the information rather than the information being incorrect. It is the quoting insurer’s responsibility to review information in their reports to ensure that they only list valid and related information.

  We trust this information is sufficient to allow you to close your file. Please call ******* *****, Complaint Underwriter, at ###-###-####, if you have any further questions.
  

  Sincerely,

  Director
  Service

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Have auto insurance through Geico. Since September2022, my car has been stopped three times by police for no insurance. According to police, it was reported to DMV. When I called Geico, they said my account was in good standing. My payment was late a few times, and in May, my policy was reinstated. Price was increased by $172 per month. Car was towed and impounded. Had to pay for that along with **** fees to get to the lot and back home. DMV required $300. Geico failed to update my record with DMV. This past Sat it was towed and impounded again. Again had to **** back and forth. DMV requested $465. DMV will return the money back by six weeks. This is quite a hardship for me. I'm a senior surviving on social security and a small retirement. Afraid to drive now. I do not have any money left if car gets impounded again.

  Business response

  10/09/2023

  October 9, 2023
   
  BBB of Metropolitan Washington DC
  and Eastern Pennsylvania
  1411 K St. NW, 10th Floor
  Washington, DC 20005-3404 
  
  Attention: Dispute Resolution Team
  
  Re: Complaint ID ******** 
  
  Dear Sir/Madam:
  
  This will acknowledge receipt of your September 25, 2023 inquiry regarding the above referenced complaint number.
  
  On May 22, 2023, our customers policy cancelled for non-payment of premium, and the appropriate notification was sent to the New York State Department Vehicles (NYSDMV), as required by law. 
  
  On May 30, 2023, our customer submitted the required payment, and the policy was restarted with an effective date of May 31, 2023. The six-month premium to restart the policy was based on the current underwriting factors for the policy, which included the valid lapse in coverage.
  
  Upon receiving this complaint, we reviewed the NYSDMV insurance information records and confirmed that on June 2, 2023, our company sent the appropriate electronic notification indicating insurance coverage was in effect as of May 31, 2023. Our review of the NYSDMV insurance information records indicates that the reason our customers registration was suspended effective July 2, 2023 is because she had not paid the civil penalty associated with the insurance lapse. However, the records show that she has since paid the required civil penalty to the NYSDMV on September 25, 2023.
  
  As outlined above, there was no error in handling on our company's part regarding the insurance reporting to the NYSDMV.
  
  We trust this information is sufficient to allow you to close your file. If you require further assistance with this matter, please contact ************** at ************.
  
  Sincerely,
  
  ******** ***********************
  Customer Service Manager 

  Customer response

  10/10/2023

  Complaint: ********
  
  I am rejecting this response because: Geico didn't address the fact car was impounded two more times last month. On phone employees said my payments were accepted and received. They should have mentioned the cancellation notices.

  For example, this month I paid my bill on September 30 (due date).A few days later I received a cancellation notice in the mail. If I have a four day leeway to make payment, why was letter dated October 2nd. Again I called Geico twice more. Again both employees said payment was made on time. Who or what should I believe? Human or computer? Letter states I have till October 18th. Should I expect car to be impounded then? 

  I have had Geico insurance for several years, never had any issues, but I am shocked and extremely stressed now. I did explain that my doctor sees me every four months for macular degeneration  and eye pressure. I didn't/can't read the cancellation notices because of the glare. Plus payment was made so I was caught off guard by the police. Once more, staff should have gone into detail about the cancellations.

  In total, I have called seven or eight times. Three calls ago, woman was very nice and said she'd call me back after DMV returned from lunch. Never heard back from her.

  The financial burden has been intense and I expect some, if not all, financial compensation.

  Regards,
  
  ***************************

• Initial Complaint

  09/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 13,2023 GEICO car insurance didn’t report to the Department of Motor Vehicles in Baton Rouge. They fabricated a lie that I didn’t have liability insurance when I originally had full coverage. I strongly believe they spitefully lied about why I switched insurance companies. They over charged me for my car insurance payment after I was covered for comprehensive. I made a claim to get my windshield repaired because a rock hit it and left a crack. I got it fixed and all of a sudden my car insurance went up. I contact customer service and to ask them why my monthly payment went up they couldn’t give me a thorough explanation. So I told them to cancel my policy with them. Meanwhile , I already paid another new car insurance company to cover my monthly full coverage Originally the new policy didn’t go into effect until 7/13/2023 when my policy ended with GEICO. I have the declaration page from my new car insurance company to show proof I have full coverage. I So I have no idea why GEICO would tell a lie about me not having coverage when in fact I did. But not with them though. GEICO caused a lot of problems with my drivers license being blocked . This isn’t fair and I am very disappointed and displeased.

  Business response

  09/26/2023

  September 17, 2023

  Dear Dispute Resolution Team,
  

  Thank you for your recent inquiry dated September 14, 2023. We have not included any personal identifying information in our response as the Better Business Bureau has requested.
  

  Our records indicate that on July 11, 2023, our insured contacted us via online chat and requested to cancel the policy effective July 13, 2023. Per our insured’s request, this policy was canceled on July 13, 2023, and coverage through GEICO ended at 12:01 a.m. local time at the address of our named insured. All cancellations of insurance are reported by insurance companies to the Louisiana Department of Public Safety. In the case of our former insured, in order to clear a cancellation from her record she may provide the new insurance information (card or copy of policy) with coverage effective on or prior to the cancellation date.
  

  The windshield incident referenced in the complaint occurred on June 7, 2023. On June 9, 2023, our insured’s renewal documents were sent advising the new six-month premium would be increased from $1,175.20 to $1,879.87 effective July 13, 2023. Rest assured; the June 7, 2023, incident did not negatively impact the rates, and was not a factor of the upcoming rate increase. The July 13, 2023, renewal reflects a statewide rate revision that was implemented for all GEICO Secure private passenger auto insurance policies renewing on or after April 17, 2023. GEICO and all other insurance companies frequently re-evaluate its rates and risks to keep up with the costs of repairing and replacing vehicles, treating for injuries, and providing a legal defense for our policyholders after an accident if necessary. Despite GEICO’s best efforts to keep these costs down for its customers, the continued rising costs of claims necessitated the rate revisions. GEICO’s rates are based on sound actuarial data, reflect loss history, and meet all regulatory requirements.
  Insurance rates are subject to change as the policy renews every six-months and we cannot guarantee a prior rate as insurance companies re-evaluate their rates to reflect the changing insurance market. Additionally, the base rates for Bodily Injury, Property Damage, Uninsured Motorist Bodily Injury, Comprehensive, Collision, and Emergency Road Service coverages were revised.

  Upon receiving this complaint, a member of our customer relations team, ******* ******, attempted to contact our former insured to discuss her concerns. Our records do not indicate any handling errors on our behalf as the policy was canceled effective the date our insured requested and would have been reported as such. We consider this matter resolved and trust this information is sufficient to allow you to close your file. If additional information is needed or our former insured would like to further discuss this matter, please contact *** ****** at aatucker@geico.com or ###-###-####. Her office hours are Monday through Friday, 7:30 a.m. to 3:30 p.m. EST.
  

  Sincerely,

  Manager
  Customer Service

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 7, I received a premium invoice from Geico for $1,358 for my next 6 months of service. I decided to call them, because that was higher than the $1,286 that I paid for the previous 6 months (and I thought the price would go down instead of up since we've been with Geico for years now and haven't had any traffic tickets or accidents). So I called a Geico representative and she said she'd see what she can do to lower the price for me. Unfortunately, whatever she did apparently raised my price because 10 days later (on August 17) I received a new 6 month invoice for $1,661 ($300 more that the invoice I called to complain about and $400 more than what I'm paying now)!When I called back (around the 24th or 25th) to find out what was going on, the representative said he'd find out what happened and call me back (which he never did). This is definitely not the way you should treat a family who has been with you for years now and haven't had any accident claims or tickets. For Geico to start acting like this now shows me what type of company I'm really dealing with. Therefore, my desired resolution is for Geico to adjust this premium to an acceptable level.

  Business response

  09/22/2023

  September 22, 2023

  Dear Sir/Madam,
  

  This letter is in response to your September 8, 2023, correspondence regarding the above-mentioned complainant’s concerns. We have not included any personal identifying information in our response.
  

  On August 6, 2023, we renewed our insureds’ policy effective September 11, 2023 for a six-month premium of $1,358.40. Due to the increase in the frequency and severity of accidents in Florida as well as rising medical costs, we adjusted our rates as a company. Please note, we file our rates with the State of Florida and are found under rate filing number 22-028611. Their renewal premium was impacted by this rate revision.
  

  Our insureds contacted us on August 16, 2023 regarding their policy premium and we were happy to review the policy details with them. During this review, we updated the usage on the vehicles to reflect their daughter was a regular operator of the vehicles, which caused the premium increase to $1,661.80. Our intention was not to increase our insureds' policy premium; however, it is important that we are properly rating the policy for all drivers in the household. Our insured was dissatisfied with the new premium and the adding of the daughter to the policy and he decided to cancel the policy.
  

  On August 23, 2023, our insured contacted us and requested to re-start the policy.
  

  A member of our policyholder relations team attempted to speak with them on September 19, 2023; however, was unsuccessful in reaching them. If our insureds would like to discuss their concerns further or if there are any further questions regarding the policy, please contact *** *, Monday-Friday 9:00 a.m. to 3:30 p.m. EST, at 478-744-5674.
  

  Sincerely,

  Customer Service Manager

• Initial Complaint

  08/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I had insurance with Geico on a six month contract which I did not renew and allowed to expire. I did not authorize, seek, or desire insurance with them after the expiration of the contract. They have no right to continue insurance after a contract expires unless the person who purchased the contract for insurance ok's such to happen. I will not pay or am I liable to pay a 39 dollar fee that they continue to harrass and threaten me to pay or they will send to collections. I do not have to pay any amount that they say accrued after the date that my insurance contract expired with them as I was not longer a customer. I have been sent several harrassing letters and threat for this amount which I do not owe never contracted for or will ever pay. I expect this amount to be removed immediatley any further damage to me or my credit will be dealt with in the appropriate manner. This company extending insurance on their own without authorization is illegal yet they continue to harrass me and try to extort money. I expect this to stop the original contract was paid and they have no claims to anything after the contract with them expired.

  Business response

  09/22/2023

  September 13, 2023
  
  BETTER BUSINESS BUREAU
  1411 K ST NW, 10TH FLOOR
  WASHINGTON, DC 20005-3404
  
  Complaint ID: ********
  
  Attention: Dispute Resolution Team,
  
  We received your correspondence, regarding the above noted complainant. We have not included any personal identifying information in our response as the Better Business Bureau has requested.
  
  On May 11, 2023, our insured's renewal paperwork and bill were sent to him for his upcoming renewal effective June 14, 2023. On May 13, 2023, our insured accessed his policy online at GEICO.com/ GEICO mobile application and processed some policy changes, but no notification was received to cancel his policy. In efforts to avoid a lapse of insurance coverage, it is our process to provide proper billing notification to our insureds. On May 31, 2023, a reminder bill was sent to our insured reflecting the $779.04 due on June 14, 2023.
  
  Although it is not required, most insureds elect to notify GEICO if they choose not to renew their policies. We were unable to identify our insured informed us of his desire to cancel or not renew his policy. As a result, GEICO sent a Post Office Receipt Secured (PORS) notice to our insured on June 15, 2023, advising if payment of $779.04 was not received by June 26, 2023, the policy would cancel. When payment was not received, the policy canceled effective June 26, 2023, and resulted in a balance due of $39.28 for coverage provided through that date.
  
  Upon receipt of this complaint, we reviewed our insured's policy and all transactions that have taken place. Due to our insured expressing in this complaint that he did not desire for the policy to renew effective June 14, 2023, we have updated the cancellation effective date from June 26, 2023, to the renewal date of June 14, 2023. This resulted in a credit balance of $12.45, which was refunded to his credit card on file on September 12, 2023.
  
  We appreciate the opportunity to address our insureds concerns and consider this matter resolved. Should the Better Business Bureau require any further information or documentation for this file from GEICO, please contact ********** at ************** or ***********************************.
  
  Sincerely,      
  
  ******** ***********************
  Manager 
  ************** Regional Office
  
  

  Customer response

  09/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

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