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Find a Location

Bethany Centennial Animal Hospital has 1 locations, listed below.

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    Business ProfileforBethany Centennial Animal Hospital

    Veterinarian

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    10176 Baltimore Natl Pike #111, Ellicott City, MD 21042-3651
    BBB File Opened:
    8/15/2006
    Years in Business:
    34
    Business Started:
    4/16/1990
    Business Started Locally:
    4/16/1990
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Bethany Centennial Animal Hosp
    Contact Information

    Principal

    • Edward Heir

    Customer Contact

    • Edward Heir

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Juliana B

    1 star

    05/10/2024

    Don't let the overall star rating fool you! As I have recently learned, the practice management was switched over to a corporation. Since then, the practice has suffered in terms of the care of animals, customer service, transparency, reliable care, and staffing. Bethany Centennial Animal Hospital has cost us much more than any other veterinary practice. If you are curious for yourself, call around to your other local vets. You will find that the same procedures, exams, etc., cost much less at other vets. I believe this is due to the management switch and the organization becoming more "corporate," finding ways to make more money. This animal hospital is notorious for recommending unnecessary tests and procedures in order to gain more financially. Additionally, they have quoted us incorrect amounts prior to procedures, and then provided us with a much higher bill after the procedure. In terms of general admin and office abilities, expect long wait times. We have never gone in when our appointment time was scheduled for due to long wait times. Once you do get started, appointments take a long time as well, and it seems this is due to short staffing. You will also find their hours have fluctuated due to staffing issues as well, making them an unreliable office to trust for your pets needs. In terms of the front desk staff, Vivien in particular is very unpleasant to work with. She is hostile in her approach, passive aggressive, and inconsistent in her discussions and thoughts. Her personality, demeanor, and ability to apply logic make her very difficult to work with, even if you have your facts straight. We should have left this practice much sooner and regret staying for as long as we did. Please save yourself time, energy, and money by seeking veterinary care elsewhere. Ask around to multiple vet offices to compare prices and office availability. Read reviews and take note of the recent poor reviews versus the overall rating.

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